2024 Santa Cruz Heckler SL

Binhill1

🍊 Tango Man 🍊
Mar 7, 2019
2,669
3,942
Scotland
If you decide to go Heckler SL, you gotta share pics of you shredding it with panniers.
It would be for touring so no shredding I'm afraid. Looks like easiest option is to convert galaxy and buy spare battery if needed . But everyone likes the idea of a new bike . Got carried away talking to someone yesterday and looked at a few. But when you start looking none are what I want . Removable decent size battery , take panniers reasonable price. Cairn E adventure was a contender but Fazue motor gets slated as do they all. Back to the drawing board im afraid.
 

Alan Yeung

Member
Jul 9, 2019
32
30
Ottawa, ON, Canada
How many people here came to the Heckler SL from a full power ebike? I've got a Levo right now that's got a Cascade Link and 170 Zeb on it, and while it's light for a full power bike (just over 50 lbs), it's still pretty tiring to throw around on steep technical terrain. When I got it, the Heckler SL didn't exist and the Levo SL (v1) was a joke. I'm a relatively fit rider, and alternate my ebike rides with my Nomad 6. My main reason for having an ebike at all is time limitations, and it's really nice to be able to grab it and bang out 4500' in 2 hours. I'm <175 ready to ride. Very few of my riding buddies have ebikes, and those that do are usually older and a lot heavier, so I'm somewhat optimistic that I could at least not slow them down too much.

I'd like to be able to get 4000' off the SL in mid power (River?), and would pick up a range extender when it's released to either run in the turbo mode more, or longer rides. I normally ride in Turbo on the Levo but that's mostly because why not. I think the most I've done on the Levo was 6000' in a combination of all 3 modes.

Are people feeling like the HSL has enough travel to accommodate the extra weight? In my experience, the Levo really needed the 170 fork and Cascade link because its less progressive suspension and weight caused it to blow through its travel easily. I love the suspension on my Nomad (170/170, with Zeb and Vivid), but it's more travel than I strictly need. I'm sure I could be fine with a 160 fork up front, although I'm not sure I can go back to a Lyrik from a Zeb. I have both a Super Deluxe Air and a Vivid for the Nomad, and while the SD is great, I love the combination of midstroke and pop on the Vivid, so I'd be really tempted to put one on the HSL also. I've already got a set of Reserve 30 HD AL wheels I'd move over.
What a coincidence. I have a Levo with a Zeb, X2 & Cascade link and now own a HSL as well (GX-AXS trim).
1) 4000' climbing in River might be possible. I picked up my HSL late last season so only got a few rides in. My weight is similar to you ~175lbs, and my longest ride in 6C temp was: 25.15km, 782m climb, 84% battery used, moving time: 2:26, avg. power output by me: 80W - I have a Wahoo BOLT connected to the HSL that gives me my wattage output and other stats. Note I was riding in a custom mode somewhere between River and Rocket.
2) Like you I modded the Levo's suspension to address the issues you mentioned. With the HSL I don't feel the need to mod anything just yet. The bike sits nicely in its travel and is very playful in stock form. The 42 lbs vs 51 lbs weight difference is very noticable. The HSL rides and can be thrown around like a regular bike. The Levo will out climb the HSL in the super steep stuff and fireroad climbs. The Levo in 170/170 form will also be a little more stable in high speed descents in the gnar but everywhere else the HSL outshines the Levo. I have no issues keeping up with friends in full power bikes riding single track. It's only the long steep climbs where I lose out. You have to work a little harder on the HSL but I actually like that.
3) If there's one thing I might experiment with is swapping out the Super Deluxe shock with my X2 to see if it increases the midstroke pop.
 
Last edited:

Ou812

Active member
Jun 26, 2022
628
423
Fort William
What a coincidence. I have a Levo with a Zeb, X2 & Cascade link and now own a HSL as well (GX-AXS trim).
1) 4000' climbing in River might be possible. I picked up my HSL late last season so only got a few rides in. My weight is similar to you ~175lbs, and my longest ride in 6C temp was: 25.15km, 782m climb, 84% battery used, moving time: 2:26, avg. power output by me: 80W - I have a Wahoo BOLT connected to the HSL that gives me my wattage output and other stats. Note I was riding in a custom mode somewhere between River and Rocket.
2) Like you I modded the Levo's suspension to address the issues you mentioned. With the HSL I don't feel the need to mod anything just yet. The bike sits nicely in its travel and is very playful in stock form. The 42 lbs vs 51 lbs weight difference is very noticable. The HSL rides and can be thrown around like a regular bike. The Levo will out climb the HSL in the super steep stuff and fireroad climbs. The Levo in 170/170 form will also be a little more stable in high speed descents in the gnar but everywhere else the HSL outshines the Levo. I have no issues keeping up with friends in full power bikes riding single track. It's only the long steep climbs where I lose out. You have to work a little harder on the HSL but I actually like that.
3) If there's one thing I might experiment with is swapping out the Super Deluxe shock with my X2 to see if it increases the midstroke pop.
My mate loved the coil on his the short time he had the bike, he said it was way better than the air shock.
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
Well, my buddy won't stop raving about his HSL, so I ordered one for myself. Getting an S build and basically flipping most of the components over to my Levo to sell that or just use it for trail work.
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
I got my HSL built up, at least mostly, and got 1 ride in before the rain returned. My buddy who delivered it was also on his, and we did about 4,150 ft in 2:15 moving time. We ran Breeze on low angle fire roads, River most of the time, and Rocket on the steeper punchy bits. We each had about 15% charge left.

My first impressions are that the bike is great. The assist level is just right for me, it speeds up climbs considerably but still feels like normal pedaling (just without the suffer). The bike descends a lot more like a normal bike than my 52+ lb Levo did. Right now it's sitting at over 45 lbs, but that includes pedals, DH tires, and Reserve 30 HD AL wheels (I'm still waiting on my 30 Carbons, and will run Enduro casing tires on those). The motor is pretty quiet, but it does have more of a high pitched whine than the Brose/Specialized did. It also was dead silent descending - no rattles or clunks, unlike EP8s that I've ridden with. I didn't have any issues with the ring controller, but I think I'd probably prefer a 2-button controller like Brose. Also, it's weird that in order to engage walk assist, you have to toggle down to the motor off mode first.

I knew I what I was getting into, but I'm still disappointed with the software/interoperability of the Fazua system compared to the Brose/Specialized. I paired the motor with my Wahoo, but it can't share battery percentage, only power info. Apparently you can only see battery percentage with the phone app, or with a Garmin device and using the Fazua app on that, which is not configurable and shows a bunch of useless information. Also, while out riding, my phone could not connect to the motor to check the battery percentage, apparently because it was paired with the Wahoo. Fazua has a long way to go in terms of software / UI.
 

cykelk

Active member
Subscriber
May 15, 2023
86
126
Cascadia
Apparently you can only see battery percentage with the phone app, or with a Garmin device and using the Fazua app on that, which is not configurable and shows a bunch of useless information. Also, while out riding, my phone could not connect to the motor to check the battery percentage, apparently because it was paired with the Wahoo. Fazua has a long way to go in terms of software / UI.
Dig into this assumption a little more. I do use a Garmin, but I don't use a "Fazua app" on it. I've got my battery % and pedal power on a custom data screen.
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
Dig into this assumption a little more. I do use a Garmin, but I don't use a "Fazua app" on it. I've got my battery % and pedal power on a custom data screen.
The guy I rode with just described it as that, and showed me on his Garmin watch and 530. He said you install a widget or something, which gives you 2 different preconfigured Fazua screens. I forget the exact different fields, but it was like battery percentage, mode, and some stuff I don't care about like moving speed. One screen was more minimal than the other.

With other ANT+ devices (AXS derailleurs, heart rate monitors, Specialized Levo, etc.), they provide numerical data to the head unit that you can set up in custom screens to your preference on Garmin and Wahoo. The info I care about is: current time, ride duration, ride distance, elevation gained, ebike battery %, AXS gear #. I have 1 screen that shows all of that. Then my Wahoo also uses some colored LEDs across the top to show heart rate zone.
 

cykelk

Active member
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May 15, 2023
86
126
Cascadia
The guy I rode with just described it as that, and showed me on his Garmin watch and 530. He said you install a widget or something, which gives you 2 different preconfigured Fazua screens. I forget the exact different fields, but it was like battery percentage, mode, and some stuff I don't care about like moving speed. One screen was more minimal than the other.

With other ANT+ devices (AXS derailleurs, heart rate monitors, Specialized Levo, etc.), they provide numerical data to the head unit that you can set up in custom screens to your preference on Garmin and Wahoo. The info I care about is: current time, ride duration, ride distance, elevation gained, ebike battery %, AXS gear #. I have 1 screen that shows all of that. Then my Wahoo also uses some colored LEDs across the top to show heart rate zone.
I do what you do with my R60 and Edge 530, a custom screen with basically that same data you listed.
 

Dodger1

New Member
Oct 16, 2023
12
13
Devon. Uk
Dig into this assumption a little more. I do use a Garmin, but I don't use a "Fazua app" on it. I've got my battery % and pedal power on a custom data screen.
I’d be interested to know how this is done, the Fazua app is ok on my garmin 1040 but it would be nice to use a custom screen with my own selection of fields and at least be able to display the battery percentage.
 

guapo73

Member
Dec 30, 2022
2
2
Italy
in case you are interested Rovere Compositi | Savona from Italy
1711561318381.png

1711561341769.png


1711561366358.png
 

cykelk

Active member
Subscriber
May 15, 2023
86
126
Cascadia
I’d be interested to know how this is done, the Fazua app is ok on my garmin 1040 but it would be nice to use a custom screen with my own selection of fields and at least be able to display the battery percentage.
What have you tried? All I remember doing was powering the bike on and pairing its sensors to the computer, then building the custom data screen as I would for anything.
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
I ordered a Garmin 540 since my Wahoo has been kinda flakey lately anyways. I'll try setting it up on there and try to put together a how-to if I'm successful.

I did press my buddy also on a HSL more about how he set his up (he's not super tech savvy), and he did say that on his Garmin watch he used this: Connect IQ Store | Free Watch Faces and Apps | Garmin
It let him show both battery percentage and mode on a single screen on his watch. I will try using the standard Garmin custom fields first, then try that if it doesn't work.
 

guapo73

Member
Dec 30, 2022
2
2
Italy
I ordered a Garmin 540 since my Wahoo has been kinda flakey lately anyways. I'll try setting it up on there and try to put together a how-to if I'm successful.

I did press my buddy also on a HSL more about how he set his up (he's not super tech savvy), and he did say that on his Garmin watch he used this: Connect IQ Store | Free Watch Faces and Apps | Garmin
It let him show both battery percentage and mode on a single screen on his watch. I will try using the standard Garmin custom fields first, then try that if it doesn't work.
you can add this fazua widget to your ebike garmin profile where u can find also other additional fields
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
Yeah, so as others have said here, Fazua "just works" with Garmin. No idea why Wahoo can't but whatever. I just searched for nearby devices on my new 540 and it saw "ebike" even with the HSL turned off. (Guessing that's also why the ebike battery has drained to 88% over the last week without being ridden.) I really like how you can do all the Garmin configuration on your phone now (that was one of the major draws for Wahoo for me).

Here's the screen I was able to create with stock fields:
IMG_5152.JPG


IMG_5154.PNG
 

Ou812

Active member
Jun 26, 2022
628
423
Fort William
Yeah, so as others have said here, Fazua "just works" with Garmin. No idea why Wahoo can't but whatever. I just searched for nearby devices on my new 540 and it saw "ebike" even with the HSL turned off. (Guessing that's also why the ebike battery has drained to 88% over the last week without being ridden.) I really like how you can do all the Garmin configuration on your phone now (that was one of the major draws for Wahoo for me).

Here's the screen I was able to create with stock fields:
View attachment 137243

View attachment 137244
My mate is having issues with the batteries draining with all 3 of the bikes on his showroom floor, he was saying they’d lose about 1-2% a day. He’s been going back and forth with Fazua trying to figure it out, he was saying they seem pretty clueless. Wonder if it’s just been the BT not turning off this whole time.
 

Dodger1

New Member
Oct 16, 2023
12
13
Devon. Uk
Yeah, so as others have said here, Fazua "just works" with Garmin. No idea why Wahoo can't but whatever. I just searched for nearby devices on my new 540 and it saw "ebike" even with the HSL turned off. (Guessing that's also why the ebike battery has drained to 88% over the last week without being ridden.) I really like how you can do all the Garmin configuration on your phone now (that was one of the major draws for Wahoo for me).

Here's the screen I was able to create with stock fields:
View attachment 137243

View attachment 137244
Thanks for this, I’ve sorted it on my garmin 1040.
select menu>sensors>add sensor
your ebike and gear sensors should show up. Just tick the boxes to add them and they are selectable for the custom screens.
 

Dodger1

New Member
Oct 16, 2023
12
13
Devon. Uk
Has anybody else had issues with the motor on their HSL?
I have done about 70 miles on mine over the 4 weeks I’ve owned it and the motor has been almost silent but today it was making a a bit of a grinding sound when putting power through the right pedal and it felt like riding on rough bb bearings resonating down the crank into my foot.

I guess I should contact my bike shop in the morning.
 

Ou812

Active member
Jun 26, 2022
628
423
Fort William
Has anybody else had issues with the motor on their HSL?
I have done about 70 miles on mine over the 4 weeks I’ve owned it and the motor has been almost silent but today it was making a a bit of a grinding sound when putting power through the right pedal and it felt like riding on rough bb bearings resonating down the crank into my foot.

I guess I should contact my bike shop in the morning.
Yep…that’s a fairly common failure. My mate went through 2 motors for the grinding issue and 2 ring controllers in a month of ownership, he returned the bike for a refund.
 

Technogod

New Member
Apr 1, 2024
15
13
USA
Ok so I don’t know if it’s the same bike anymore. The one I got with my dealer is the replacement for the heckler which is going to be around 45lbs but has a 720wh battery. So this is not as light as the Levo sl or the rise but it’s going to be on the lighter side for a full power ebike. No word on which motor they are using. But going by battery size looks like shimano again. I don’t even know the price at the moment but I’m going to guess 12-13k for the reserve. Info will be out sometime February. Not sure if I will keep the order, didn’t like the last heckler.
That is definitely the new trend.
 

cykelk

Active member
Subscriber
May 15, 2023
86
126
Cascadia
Has anybody else had issues with the motor on their HSL?
I have done about 70 miles on mine over the 4 weeks I’ve owned it and the motor has been almost silent but today it was making a a bit of a grinding sound when putting power through the right pedal and it felt like riding on rough bb bearings resonating down the crank into my foot.

I guess I should contact my bike shop in the morning.
Common failure as stated, but also make sure it’s not just your crank arms needing to be torqued down. Mine needed a few rounds of tightening during “break in,” on both motors.
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
I got a few more rides in on my new HSL after the rain let up, and I'll just say that this is a damn fun bike. It's much better handling than my Levo was, and way easier to bunny hop and pop off smaller features. Like others have said, it uses it's travel exceptionally well. The only time I felt hard bottom on the shock was a huck to flat.

The range is totally fine for my use cases. On Saturday I rode with a mixed group of ebikes and regular bikes, running only in Breeze with the exception of 1 steep techy climb where I used Rocket + tried the boost function, and we did just under 3,000' of vert in 1:45 of moving time, ending up with 52% charge left. Then on Sunday I rode solo on my local trails and did 4,700' in mostly River, but using Rocket on all the steeper parts, in 1:40 of moving time, and had 2% battery left.

IMG_5205.JPG
 

cykelk

Active member
Subscriber
May 15, 2023
86
126
Cascadia
The range is totally fine for my use cases. On Saturday I rode with a mixed group of ebikes and regular bikes, running only in Breeze with the exception of 1 steep techy climb where I used Rocket + tried the boost function, and we did just under 3,000' of vert in 1:45 of moving time, ending up with 52% charge left. Then on Sunday I rode solo on my local trails and did 4,700' in mostly River, but using Rocket on all the steeper parts, in 1:40 of moving time, and had 2% battery left.
The vert you're getting is quite good. Is this on the winch and plummet style trails you mentioned? Mind sharing your weight (and FTP estimate if you know it) for others to reference?

Glad you're enjoying the bike! I still have barely ridden any of my former bikes since getting the HSL.
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
The vert you're getting is quite good. Is this on the winch and plummet style trails you mentioned? Mind sharing your weight (and FTP estimate if you know it) for others to reference?

Glad you're enjoying the bike! I still have barely ridden any of my former bikes since getting the HSL.
1712761372526.png

Yeah, winch & plummet (although I didn't ride a couple of our steeper trails because they were still wet). I currently weigh about 163, 5'8". I've never done a proper FTP test, but using the internet calculators by age & weight, they say 300w.
 

BrandEZ_SL

New Member
Jan 7, 2024
7
5
Ontario
Unfortunately the replacement DU in my HSL has started making mechanical knocking noises again and will be replaced shortly. It also cut out several times on my last ride, almost like it had the brakes on. Not sure if that's heat protection or ring controller issues or what. Really hoping 3rd motor will be the charm because i adore this bike.

Curious if the other replacement DU homies still have not had any issues since.
 

cykelk

Active member
Subscriber
May 15, 2023
86
126
Cascadia
Unfortunately the replacement DU in my HSL has started making mechanical knocking noises again and will be replaced shortly. It also cut out several times on my last ride, almost like it had the brakes on. Not sure if that's heat protection or ring controller issues or what. Really hoping 3rd motor will be the charm because i adore this bike.

Curious if the other replacement DU homies still have not had any issues since.
Bummer. So far so good on mine. A bit over 600 miles on my replacement, and those were basically all sloppy PNW winter riding. 🤞 your next one is a good'n.
 

ehfour

New Member
Feb 28, 2024
18
11
Vancouver
Fellow Fazua owner (Relay) questions for those who have had a DU replacement

- What power mode do you ride in for your typical rides?
- How often are you checking your Engine temps?
- Have you been riding in the wet?
 

BrandEZ_SL

New Member
Jan 7, 2024
7
5
Ontario
Fellow Fazua owner (Relay) questions for those who have had a DU replacement

- What power mode do you ride in for your typical rides?
- How often are you checking your Engine temps?
- Have you been riding in the wet?
I’m using custom profile that gives me access to full power in both river and rocket but with different degrees of effort.

I’m never checking motor temp, shouldn’t have to worry about this given what these bikes cost imho. I trust the engineers made a bike that can be ridden for a full battery cycle without having to monitor this.

I basically only ride in the dry, occasional mud puddle.

For reference I’m 190lb and pretty fn hard on my bikes.
 

Andeh

New Member
May 30, 2023
34
23
Half Moon Bay, CA
I haven't had a DU replacement (only had the bike for about a month) but:
*running custom profile also that was given to me by a buddy who's had his HSL longer than me
Breeze: 150 max power @ 150 rider power, 52% acceleration
River: 300 max power @ 170 rider power, 65% acceleration
Rocket: 350 max power @ 150 rider power, 90% acceleration
*last couple rides I've run full Rocket, done about 4,500' in ~2:15, battery at <10% charge when finishing. I weigh <165 without gear.
*I never look at motor temperature. So far motor noise seems consistent throughout my rides, and if anything, changes less in terms of volume over the course of the ride than my Levo did.
*I've been riding in moderately muddy conditions and hosing the bike off afterwards.
 

Suns_PSD

Active member
Jul 12, 2022
429
338
Austin
My mate is having issues with the batteries draining with all 3 of the bikes on his showroom floor, he was saying they’d lose about 1-2% a day. He’s been going back and forth with Fazua trying to figure it out, he was saying they seem pretty clueless. Wonder if it’s just been the BT not turning off this whole time.

All battery powered devices have vampire drain.

Not sure why your buddy is shocked. Hasn't he ever owned literally anything with batteries before?
 

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