Strive:ON problems

S1mmo said:
@Tubby G , @CrispyDesigns

I contacted Canyon's warranty team yesterday and they're sending me out a replacement latch to Yorkshire - LCK BOS FOR BATT BBP37YY AXIAL bk

Could you please let me know if this is the Canyon Part Number you received?
There was some confusion over whether I'd be receiving the new or old one.

Thank you
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This is the new latch packaging I received:

IMG_8312.jpeg
 
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Thanks Crispy.
It looks like I should be receiving the updated latch.
Looking at your packaging I can't believe the cheeky bastards are going to be charging people £19.99 to replace a part that was never fit for purpose.
 
S1mmo said:
Thanks Crispy.
It looks like I should be receiving the updated latch.
Looking at your packaging I can't believe the cheeky bastards are going to be charging people £19.99 to replace a part that was never fit for purpose.
Click to expand...
I noticed the price too. Cheeky monkeys
 
Ordered mine yesterday, so should have it in a few weeks. (Not sure why it takes so long to post out a tiny part like that, especially if it's coming from the UK.)

Wow, £20 is mental for that bit of plastic. I guess the price is for people who somehow break it themselves or for any of us that call up 1 day out of warranty to complain about the fault... 🙄

Also, Canyon said I'd have to go to my local Canyon dealer or box up the bike and send it to them to check that the top battery mount is secure.

Is anyone here doing that, or just checking the fasteners themselves? It's a bit of a faff for me to get to my local dealer.
 
RJUK said:
Ordered mine yesterday, so should have it in a few weeks. (Not sure why it takes so long to post out a tiny part like that, especially if it's coming from the UK.)

Wow, £20 is mental for that bit of plastic. I guess the price is for people who somehow break it themselves or for any of us that call up 1 day out of warranty to complain about the fault... 🙄

Also, Canyon said I'd have to go to my local Canyon dealer or box up the bike and send it to them to check that the top battery mount is secure.

Is anyone here doing that, or just checking the fasteners themselves? It's a bit of a faff for me to get to my local dealer.
Click to expand...
I also received those instructions from Canyon.
When my new latch arrives I won't be taking my bike to a local service centre.
I've already loctited and tightened the bolts on the top battery mount so I don't think there is any point.
 
RJUK said:
Ordered mine yesterday, so should have it in a few weeks. (Not sure why it takes so long to post out a tiny part like that, especially if it's coming from the UK.)

Wow, £20 is mental for that bit of plastic. I guess the price is for people who somehow break it themselves or for any of us that call up 1 day out of warranty to complain about the fault... 🙄

Also, Canyon said I'd have to go to my local Canyon dealer or box up the bike and send it to them to check that the top battery mount is secure.

Is anyone here doing that, or just checking the fasteners themselves? It's a bit of a faff for me to get to my local dealer.
Click to expand...
Weird, I got no instructions with mine? Just the latch in a zip lock bag. Consistency doesn’t seem to be Canyon’s strong point.
 
CrispyDesigns said:
Weird, I got no instructions with mine? Just the latch in a zip lock bag. Consistency doesn’t seem to be Canyon’s strong point.
Click to expand...
No, mine hasn't arrived yet - they agreed to send a replacement latch out and said in the same email that they wanted me to take the bike to a Canyon service center to have the top battery mount checked or to box the whole thing up and send it back to them, however I got shot of the box a long time ago, so I have no intention of sending it back to them just so they can check two bolts that I can easily check and Loctite myself.
 
S1mmo said:
@CrispyDesigns Did yours get shipped from Germany or the UK?
Mine's on the way from Germany.
Click to expand...
I had assumed Crispy's was from the UK, given the GBP price on it, but mine says it'll arrive 2 - 3 weeks from now, which seems like an eternity, even from Germany.
 
My new latch arrived today.
It took 7 days to get from Germany to West Yorkshire so I can't really complain about Canyon's customer service.
It didn't come with any packaging or instructions, just the latch in a brown envelope.
IMG_20240109_160551.jpg
 
Mine's also on the way from Germany. Due to arrive Friday.

So, who's gonna be first to break it then?!
 
wessobert3000 said:
Did yours break or did you order them new from Canyon?
Click to expand...
My latch had become very loose.
I then tried the Tobias modification which helped, but I wasn't sure how much longer it would last.
Canyon were quite helpful and sent out the updated latch under warranty.
 
S1mmo said:
My latch had become very loose.
I then tried the Tobias modification which helped, but I wasn't sure how much longer it would last.
Canyon were quite helpful and sent out the updated latch under warranty.
Click to expand...

Same issue as mine. My latch was loose and didn’t click into the locking mechanism properly. The new latch is much better and locks with a firm ‘click’ sound. No battery movement once locked in place
 
Mine should be here Friday, so I'll fit and likely keep Tobias' mod as well to try to strengthen things further.

Hopefully this is the last we hear of any issues or cut outs...
 
Got my latch today from canyon.Its exactly the same as the original 😂😂😂.I really don’t understand canyon.when I spoke to them they acted as if they know nothing about it and got me to send a link to this page to prove it. IIL be chatting to them tomorrow 😂

IMG_0031.jpeg
 
Good luck Canyon. I know of a ton of people waiting in the USA to get this bike. Most are backing out now.
 
CrispyDesigns said:
I may be wrong but I think the two latch versions (original and new) have the same product number and may be causing the confusion at Canyon's distribution centre.

@RJUK Just sent you a conversation
Click to expand...
Ah, sounds sensible! I did say to the guy I was speaking to that it surprises me that they have old versions of the latch. You think they'd get rid of them all and just stock the new ones. Even for bikes that don't need the extra strengthening it's bound to be better to have that latch anyway.

Thanks for the PM.
 
Mario Antony said:
No one will be sending new parts out, if the new ones haven't arrived in number... just saying.

BTW, Canyon is not alone. Scott and Focus also have this problem
Click to expand...
Well they've already dispatched another one - which I'm assured they've carefully checked is the new one.

I suspect someone just didn't check what they were sending properly.
 
RJUK said:
Well they've already dispatched another one - which I'm assured they've carefully checked is the new one.

I suspect someone just didn't check what they were sending properly.
Click to expand...
They can't have done as there's no more left in the warehouse 😉
 
It looks a simple job to replicate the reinforced areas of the original latch as per the new one.................JB Weld is your friend.
 
Is it just me or does someone else also think that those 2 tiny pieces of plastic don't do much for reinforcement.

I mean why not just add reinforcement material over the whole length/width of the latch🧐🤷‍♂️
 
emtbeast said:
Is it just me or does someone else also think that those 2 tiny pieces of plastic don't do much for reinforcement.

I mean why not just add reinforcement material over the whole length/width of the latch🧐🤷‍♂️
Click to expand...
not just you! It may help a little but merely reinforcing the latch does not address the reason the latch gets damaged in the first place..............in my opinion!
 
Now then. Took the StriveOn to the Lake District today and managed a full ride with the new latch without any issues, and had plenty of fast rocky descents to give the bike an all over shake & rattle. So far so good.

However, towards the end (luckily) of the ride, my left hand crank fell off!

My crank bolt seems to be missing a top washer / spacer:

IMG_5214.jpeg


IMG_5213.jpeg


Stock photo for comparison …

IMG_0936.jpeg



Anyone know if that top washer / spacer is actually critical and therefore I need to buy a replacement bolt, or can I just tighten up my crank bolt with it missing and all will be ok ? Cheers
 
It looks like the conical part is there to close the gap and stop any gunk and mud getting into the threads. I’d say the collar on the bolt does all the work of applying pressure to hold the crank
 
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