I suppose you all got this email. A little different than previously noted:
Good morning!
We hope you are enjoying your new Meta Power! Thanks so much for your choice in Commencal, we’re stoked to have you in the family!
Over the last week we have received customer feedback on the new 2021 Meta Powers - one issue has been brought to our attention.
We have seen several non-drive side (left side of the bike) E13 crank arms loosen or fall off.
The E13 crank’s pinch bolts may require greater torque than what was applied during the initial assembly. On the production line, they were tightened to between 12 and 14 N.m. However, we recommend a higher torque value of 16 N.m. Below is some info on what to do.
To ensure proper technique when tightening the cranks, please complete the following steps:
1.Tighten the screw closest to the frame to 14 N.m
2. Tighten the screw farther from the frame to 14 N.m
3. Tighten the screw on the inside again to 16 N.m
4. Tighten the screw on the outside again to 16 N.m
If you don't feel confident enough to complete this procedure, or if you don't have the necessary tools, no problem! You can go to the bike shop of your choice and we will cover the cost of labour.
We sincerely apologize for the inconvenience. Please don’t hesitate to reach out with any questions or concerns.
Email:
[email protected]
Phone: 303-284-7693
Cheers
COMMENCAL USA TEAM