Strive:ON problems

I have installed the Cascade Bosch Latch, the battery is well clamped and sits well.

Unfortunately, the bike continues to rattle on the descent.

I don't know what to do anymore.

My Rotwild with EP8 was quieter on the downhill.

Equip the battery compartment with damping?
 
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I have installed the Cascade Bosch Latch, the battery is well clamped and sits well.

Unfortunately, the bike continues to rattle on the descent.

I don't know what to do anymore.

My Rotwild with EP8 was quieter on the downhill.

Equip the battery compartment with damping?
Let's wait for @Mario Antony. I think he has a good solution. And if he has tested it enough he hopefully will reveal it here. And of course if the battery is fixed well and cannot move the Bosch motor is also known for its rattling noises on descents... This is (technically) not a problem at all, just a little unpleasant.
 
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Let's wait for @Mario Antony. I think he has a good solution. And if he has tested it enough he hopefully will reveal it here. And of course if the battery is fixed well and cannot move the Bosch motor is also known for its rattling noises on descents... This is (technically) not a problem at all, just a little unpleasant.
Sorry for all this time, sincerelly!
After the summer holidays I'll have news.
For now... nothing to report, other than bike hasn't had any problems.

I would insist on everyone doing the threadlock mod on the upper bracket.
That alone, I would say it will stop any disconection 99%.

Cheers!

PS: for now, it's time to enjoy other things 😉

20240710_212158.jpg
 
Sorry for all this time, sincerelly!
After the summer holidays I'll have news.
For now... nothing to report, other than bike hasn't had any problems.

I would insist on everyone doing the threadlock mod on the upper bracket.
That alone, I would say it will stop any disconection 99%.

Cheers!

PS: for now, it's time to enjoy other things 😉

View attachment 143731
Thank you for the update! Have some nice holidays!
 
Sorry for all this time, sincerelly!
After the summer holidays I'll have news.
For now... nothing to report, other than bike hasn't had any problems.

I would insist on everyone doing the threadlock mod on the upper bracket.
That alone, I would say it will stop any disconection 99%.

Cheers!

PS: for now, it's time to enjoy other things 😉

View attachment 143731
What is the thread lock mod? Some lactate on the 2 screws? Thank's
 
Thank's

Last saturday I had my first Cut.

13 month old Strive on
Size S
625 Wh battery

After a good jump it stop to work and I was not able to start it anymore even after trying to put back the battery. Then I put two Zip tie on the latch push more the battery upward and it started again.
I did since 3 session with the bike like that and no problem.
It's just a temporary fix but can save your day. I always have Zip tie in my bag.

tempImageE60BiX.png
 
Installed the Cascade Components latch today. Still 0 km with it but at least it fits very well. You can shake the whole bike hard at the latch without the battery moving within the mount. That looks really good, bomb-proof. And you can even adjust it if it should come loose. The aluminum latch also seems 1000x more stable than the Bosch plastic latch... In any case, I'm looking forward to a tough ride this weekend. Testing it to the max.
20240711_172202.jpg
20240711_172612.jpg
20240711_172527.jpg
20240711_172552.jpg
20240711_172505.jpg
 
Thank's

Last saturday I had my first Cut.

13 month old Strive on
Size S
625 Wh battery

After a good jump it stop to work and I was not able to start it anymore even after trying to put back the battery. Then I put two Zip tie on the latch push more the battery upward and it started again.
I did since 3 session with the bike like that and no problem.
It's just a temporary fix but can save your day. I always have Zip tie in my bag.

View attachment 143735
For a backup plan to get you "home" is ok.
But you really need to check the upper bracket.
I would say you'll check that the bolts are lose.
 
Installed the Cascade Components latch today. Still 0 km with it but at least it fits very well. You can shake the whole bike hard at the latch without the battery moving within the mount. That looks really good, bomb-proof. And you can even adjust it if it should come loose. The aluminum latch also seems 1000x more stable than the Bosch plastic latch... In any case, I'm looking forward to a tough ride this weekend. Testing it to the max.
View attachment 143744View attachment 143746View attachment 143747View attachment 143748 View attachment 143745
Looks really nice!
 
At the weekend I had time to test the Cascade Components aluminum latch. As shown previously, I installed it and adjusted it (with the large Allen screws) so that it is absolutely secure and you can shake the entire bike with a lot of force using your hand on the latch. The battery does not move a millimeter in the down tube. With this installation (750Wh battery, without additional zip ties or other measures) I did my first test ride at the weekend and also took on some tough root trails and drops. After about 60km I got home and did the first inspection: the battery is secure and, as before, does not move in the frame, regardless how hard you shake it. There were no noises during the ride either (at least not from the battery). The result so far: absolutely convincing! Of course, this was only a first test, I will go on testing like this and also remove the battery more often to charge it. I will continue to report in this forum at irregular intervals.
 
At the weekend I had time to test the Cascade Components aluminum latch. As shown previously, I installed it and adjusted it (with the large Allen screws) so that it is absolutely secure and you can shake the entire bike with a lot of force using your hand on the latch. The battery does not move a millimeter in the down tube. With this installation (750Wh battery, without additional zip ties or other measures) I did my first test ride at the weekend and also took on some tough root trails and drops. After about 60km I got home and did the first inspection: the battery is secure and, as before, does not move in the frame, regardless how hard you shake it. There were no noises during the ride either (at least not from the battery). The result so far: absolutely convincing! Of course, this was only a first test, I will go on testing like this and also remove the battery more often to charge it. I will continue to report in this forum at irregular int
can you elaborate on how those adjuster screws work? I also received and installed the cascade components latch. But I just tightened those 2 big screws. Didn't seem like they were adjustable or anything.
 
can you elaborate on how those adjuster screws work? I also received and installed the cascade components latch. But I just tightened those 2 big screws. Didn't seem like they were adjustable or anything.
Unfortunately, Cascade Components does not provide any explanation or instructions on how to correctly attach the latch. I will try to explain how the adjustment mechanism for increasing the clamping force (symbol F in the pic below) works. It's not that easy, so I quickly made a small sketch that only shows the components schematically, but I think it's clear when you have the latch in front of you. So first attach the latch to the battery with the four small screws. There are no adjustment options here, just tighten them (be careful, as the engineer says: after tight comes loose, so don't tighten with brute force, that won't help). Then insert the battery with the latch and try the latch first, i.e. close it. If the battery can still be moved, or you think it's not enough, you have to increase the clamping force: As in the picture below: slightly loosen the two screws and move the latch in the direction of the arrow "+" symbol (less is more at first), which is engraved on the latch. Then tighten the screws and close the latch again. Test whether the battery is now tight enough (even with a lot of force, you can't move mine when the latch is closed). If not, repeat the process until the battery is tight enough. What you do with this is shown in the picture below: by moving the latch in the "+" direction, the distance to the latch counterpart is shortened (a little) and the clamping force F (picture below) increases. This presses the battery more firmly against the metal holder, with the effect that it can no longer move. If the clamping force should decrease later for some reason, you can readjust it using the allen screws. (Sorry for the long text, but I hope it helps to understand the mechanism).
Latch_tightening.jpg
 
Unfortunately, Cascade Components does not provide any explanation or instructions on how to correctly attach the latch. I will try to explain how the adjustment mechanism for increasing the clamping force (symbol F in the pic below) works. It's not that easy, so I quickly made a small sketch that only shows the components schematically, but I think it's clear when you have the latch in front of you. So first attach the latch to the battery with the four small screws. There are no adjustment options here, just tighten them (be careful, as the engineer says: after tight comes loose, so don't tighten with brute force, that won't help). Then insert the battery with the latch and try the latch first, i.e. close it. If the battery can still be moved, or you think it's not enough, you have to increase the clamping force: As in the picture below: slightly loosen the two screws and move the latch in the direction of the arrow "+" symbol (less is more at first), which is engraved on the latch. Then tighten the screws and close the latch again. Test whether the battery is now tight enough (even with a lot of force, you can't move mine when the latch is closed). If not, repeat the process until the battery is tight enough. What you do with this is shown in the picture below: by moving the latch in the "+" direction, the distance to the latch counterpart is shortened (a little) and the clamping force F (picture below) increases. This presses the battery more firmly against the metal holder, with the effect that it can no longer move. If the clamping force should decrease later for some reason, you can readjust it using the allen screws. (Sorry for the long text, but I hope it helps to understand the mechanism).
View attachment 143880
this is perfect. I appreciate you taking the time to draw this out, I'm sure it will help out a lot of folks trying to figure this out. Yes this makes sense now. I'm also assuming we don't want it too tightly latched since that may cause issues with the connector.
 
this is perfect. I appreciate you taking the time to draw this out, I'm sure it will help out a lot of folks trying to figure this out. Yes this makes sense now. I'm also assuming we don't want it too tightly latched since that may cause issues with the connector.
on second thought, this only increases how tightly it pulls the battery towards the Metal Holder, and has nothing to do with increase force between the metal holder and the connecter in the down tube. So making it too tight would only make the metal holder start to bend towards the battery.
 
on second thought, this only increases how tightly it pulls the battery towards the Metal Holder, and has nothing to do with increase force between the metal holder and the connecter in the down tube. So making it too tight would only make the metal holder start to bend towards the battery.
Yes, exactly! But I guess if you would make it too tight (in order that you would bend the metal holder) you would not be able to close the latch lever anymore. So, as always, you need a bit of tact... :)
 
Yes, exactly! But I guess if you would make it too tight (in order that you would bend the metal holder) you would not be able to close the latch lever anymore. So, as always, you need a bit of tact... :)
In addition, it would not be good if the latch exerted a large force on the battery connector in the down tube. I think Cascade Components has done a really good job here. The engineering explanation is that if you increase the clamping force F, you also increase the friction force between the metal bracket and the battery (F friction = F *μ) where μ is the coefficient of friction. This solution is much more elegant than simply exerting more pressure on the battery connector.
 
Next update in the Cascade Components Latch test: Today again 60km on natural trails with some tough downhills and rumble tracks. No power cut outs, no noise from the battery, everything was perfect... Then, just before I got home, another test of a special kind. One of these militant walkers with a dog jumped up to me and hooked his arm into my left arm 😱 . You all know what happens then... a serious crash with shoulder and helmet grind on the right side... shoulder pain, and thumb on the left hand badly sprained... No apology, instead fierce accusations from the "arm-hooker"... You are not allowed to ride here... Great!! Got up, rode on (of course left a few swear words behind) and... Everything was perfect. 🥳 Latch is in place and my trust in Cascade Components has grown enormously (However, trust in mutual consideration and human behaviour has suffered a serious blow). Now the Latch is good but I need some time until my thumb is back to a point where I can hold the handlebars securely... ahhhhrghhh militant walkers... 🚷. Next time I'll be so fast that his arm will dislocate...
 
Next update in the Cascade Components Latch test: Today again 60km on natural trails with some tough downhills and rumble tracks. No power cut outs, no noise from the battery, everything was perfect... Then, just before I got home, another test of a special kind. One of these militant walkers with a dog jumped up to me and hooked his arm into my left arm 😱 . You all know what happens then... a serious crash with shoulder and helmet grind on the right side... shoulder pain, and thumb on the left hand badly sprained... No apology, instead fierce accusations from the "arm-hooker"... You are not allowed to ride here... Great!! Got up, rode on (of course left a few swear words behind) and... Everything was perfect. 🥳 Latch is in place and my trust in Cascade Components has grown enormously (However, trust in mutual consideration and human behaviour has suffered a serious blow). Now the Latch is good but I need some time until my thumb is back to a point where I can hold the handlebars securely... ahhhhrghhh militant walkers... 🚷. Next time I'll be so fast that his arm will dislocate...
Did he act on propose?
Very nice to know that the Battery latch is doing it's job!

Get well soon
 
Next update in the Cascade Components Latch test: Today again 60km on natural trails with some tough downhills and rumble tracks. No power cut outs, no noise from the battery, everything was perfect... Then, just before I got home, another test of a special kind. One of these militant walkers with a dog jumped up to me and hooked his arm into my left arm 😱 . You all know what happens then... a serious crash with shoulder and helmet grind on the right side... shoulder pain, and thumb on the left hand badly sprained... No apology, instead fierce accusations from the "arm-hooker"... You are not allowed to ride here... Great!! Got up, rode on (of course left a few swear words behind) and... Everything was perfect. 🥳 Latch is in place and my trust in Cascade Components has grown enormously (However, trust in mutual consideration and human behaviour has suffered a serious blow). Now the Latch is good but I need some time until my thumb is back to a point where I can hold the handlebars securely... ahhhhrghhh militant walkers... 🚷. Next time I'll be so fast that his arm will dislocate...

Do you have the big battery ? And in what mode do you get 60 km ?
 
Did he act on propose?
Very nice to know that the Battery latch is doing it's job!

Get well soon
Yes, he did! Don't know why. I wasn't going too fast for the width of the path and it wouldn't have been a problem, but there seems to be a strong rivalry between hikers and bikers in the forest. The only difference between us is the first letter... :).
And yes, the more important news is that the Battery latch is doing it's job perfectly (up to now).

Thank you for your good wishes. This morning I got a few more bruises, but nothing serious... 🧑‍🦽
 
Do you have the big battery ? And in what mode do you get 60 km ?
Yes I have the 750 Wh battery. The 60 km are certainly nothing special. I usually ride a mix of eco, auto, eMTB and turbo, with most of the time in auto and eMTB mode. Average speed > 23 km/h, average cadence around 90. After 60 km I still have two full green(!) bars available, which is about 40%.
 
@Tieff We have similar idiots where we ride but thankfully no-one has tried to knock me off my bike yet, they just deliberately stand in the way to try and block the trails.
I'm glad to hear that you haven't got any serious injuries but it could have been a lot worse.
These sad people really annoy me, why can't we all enjoy the outdoors together with respect for eachother?
 
@Tieff We have similar idiots where we ride but thankfully no-one has tried to knock me off my bike yet, they just deliberately stand in the way to try and block the trails.
I'm glad to hear that you haven't got any serious injuries but it could have been a lot worse.
These sad people really annoy me, why can't we all enjoy the outdoors together with respect for eachother?
@S1mmo: Yes, exactly, thank you for your words. That's what I think too. There is enough space for all of us. I am aware that there are idiots on our side too. At least for me, I am not an aggressive rider (quite the opposite), especially not on shared paths. I have also had a hiker come towards me on a downhill trail (on all fours). I almost crashed so as not to endanger him, and I just said "hello" in a friendly way... (I think that was enough for him to realize that he had made a mistake. In any case, I never saw him there again 😂 ).
 
Yes, he did! Don't know why. I wasn't going too fast for the width of the path and it wouldn't have been a problem, but there seems to be a strong rivalry between hikers and bikers in the forest. The only difference between us is the first letter... :).
And yes, the more important news is that the Battery latch is doing it's job perfectly (up to now).

Thank you for your good wishes. This morning I got a few more bruises, but nothing serious... 🧑‍🦽
My....oh my!
People should breath more, and think twice before commit on such things.

They don't know who they are knocking out, and it can get sideways.......

We've got Trailrunners, but when they use DH tracks (made by MTBers btw...), there is some good sense and they move to the side.
Well... I hope good sense continues, because the 1st one that stands on the trail, if it's on some akward place, I won't be able to break!...
 
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I have a problem with my striveON. when I pedal, the engine shuts off at like 20-21 km instead of 25 km. Can it be fixed somehow?
 
I, too, have endured the notorious battery latch issue on my 2023 Strive:ON CFR LTD.

After spending 1h30 in a chat with Canyon (since their Swiss phone line was constantly busy), I was eventually forwarded to 2nd level support.

I kept begging to simply get the new updated spare latch sent out, but the 1st level support was simply not capable of finding the spare part despite be giving them part numbers and everything one could possibly need.

As already mentioned, after a lot of fighting, the issue was finally resolved - 2nd level support called my phone and said "Yeah I don't know what my co-workers are doing, but we got all spare parts in stock and are sending you out the parts tomorrow".

Will be updating this thread next week when my parts arrive.

Meanwhile, here are the fixes I've done to be able to ride:
The 3D printed latch fix was not enough alone, but the ZIP ties at the latch hole and the ones holding the battery fixed it for now.

Greetings from Switzerland.

20240730_022226.jpg 20240730_022219.jpg 20240729_231245.jpg 20240729_230617.jpg
 
I, too, have endured the notorious battery latch issue on my 2023 Strive:ON CFR LTD.

After spending 1h30 in a chat with Canyon (since their Swiss phone line was constantly busy), I was eventually forwarded to 2nd level support.

I kept begging to simply get the new updated spare latch sent out, but the 1st level support was simply not capable of finding the spare part despite be giving them part numbers and everything one could possibly need.

As already mentioned, after a lot of fighting, the issue was finally resolved - 2nd level support called my phone and said "Yeah I don't know what my co-workers are doing, but we got all spare parts in stock and are sending you out the parts tomorrow".

Will be updating this thread next week when my parts arrive.

Meanwhile, here are the fixes I've done to be able to ride:
The 3D printed latch fix was not enough alone, but the ZIP ties at the latch hole and the ones holding the battery fixed it for now.

Greetings from Switzerland.

View attachment 144543 View attachment 144544 View attachment 144545 View attachment 144546
I think what @InRustWeTrust is experiencing is not the usual latch issue.

And by the way, I wouldn't count on the new Bosch (plastic) latch. The two small additional plastic tabs won't last in the long run too. If you had let me know sooner, I would have sent you mine for free. It's sitting here on my table right now, new and unused (I don't trust that thing). If you want to be on the safe side, buy the Cascade Components aluminum latch, it's done a really good job for me so far... no zip ties any more...
 
I think what @InRustWeTrust is experiencing is not the usual latch issue.

And by the way, I wouldn't count on the new Bosch (plastic) latch. The two small additional plastic tabs won't last in the long run too. If you had let me know sooner, I would have sent you mine for free. It's sitting here on my table right now, new and unused (I don't trust that thing). If you want to be on the safe side, buy the Cascade Components aluminum latch, it's done a really good job for me so far... no zip ties any more...
Oh, yeah I know, just wanted to add my bits to the whole Strive:ON thread here!

That's too kind! All good, though, waiting for their spare parts to arrive; besides the latch, I'm also getting their mounting kit, since one of the rubber pieces supporting the battery was lost.

1722371102752.png


You're right, though, the plastic one will wear down eventually, and if I'm unlucky, the Cascade Components latch will be sold out by then. I will probably start putting some money to the side towards it, so that I have the peace of mind like you do.

With the Cascade Components latch, do you experience any sort of battery movement? Or did it even fix that as well? I really want to be sure that it's THAT good for such a price before I pull the trigger.
 
Oh, yeah I know, just wanted to add my bits to the whole Strive:ON thread here!

That's too kind! All good, though, waiting for their spare parts to arrive; besides the latch, I'm also getting their mounting kit, since one of the rubber pieces supporting the battery was lost.

View attachment 144561

You're right, though, the plastic one will wear down eventually, and if I'm unlucky, the Cascade Components latch will be sold out by then. I will probably start putting some money to the side towards it, so that I have the peace of mind like you do.

With the Cascade Components latch, do you experience any sort of battery movement? Or did it even fix that as well? I really want to be sure that it's THAT good for such a price before I pull the trigger.
@jakeu:
You can have the (new) Bosch latch any time you want, we are both living in Switzerland, so it would not take long to send it to you.
For my experience with the Cascade Components latch please see my posts before in this forum. I'm doing a long term test and (more or less) frequently report my findings here. As for the battery movement please also see before (also my installation instruction), if it is installed correctly there is absolutely no battery movement. On the contrary, the latch is so tight that I have not been able to detect any movement of the battery, even if you grab the battery (respectively the latch) and shake the bike as hard as you can. So far, even when riding on rough trails, there has been no battery noise or loosening. As I said, so far (!). I will continue to observe and report here, but it looks like the Cascade latch makes an extremely good job. I'll be the first one to report if it would fail.
And if you want to be absolutely sure please do also the thread lock mod from @Mario Antony (see earlier in this forum). Because the latch is not the only cause for battery movement or battery noise.
 
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