Amflow general questions and answers

Anyone have the same as me? Just after last update... Before update was everything OK...
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Yes, me - updated yesterday, rides before the update no problem, ride today same error
 
Just recieved another update that just says fixed some known issues.
But still unable to view my ride data. Same error as above. App version too early.
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Mail from Amflow suport:
Dear Albert,
We sincerely apologize for the inconvenience and frustration this recent update has caused you. We understand your concerns about the debugging process, and we are truly sorry that you've encountered this issue.
We have indeed become aware of this problem and our engineering team is actively addressing it. They will be back in the office on Monday to further investigate and prioritize a fix for this system issue.
To assist them in their urgent assessment, could you please provide the following screenshot? This information is crucial for us to identify and resolve your specific case.
  1. Display Serial Number (SN) Screenshot:
    Please provide a complete screenshot of your display's Serial Number (SN) page. You can find this by navigating to:
    Settings > General > About Device on your display.
Your cooperation in providing this helps us immensely in speeding up the resolution.
Many thanks again for your patience and understanding.
Best regards,
Amflow Customer Support

I sent the screen what they requested.. .. waiting for further development..
 
Is your Avinox phone app on the latest version? It looks like there may be an incompatibility between the phone app and the latest bike software version.
 
my new ride after the latest fix disappeared when I tried to stop and sync and the next time I started the bike I got a battery error, they need to up their software game big time
 
niceness said:
my new ride after the latest fix disappeared when I tried to stop and sync and the next time I started the bike I got a battery error, they need to up their software game big time
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Had the also an issue after updating on Firday. Battery not offical error message code 0x27030021, but the bike works fine
 
Sergey K said:
Frames from 2026, all in the size of L, 8 cases are known. I ask the support to comment on this point.



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Wow, that is concerning! It is an odd place for a crack. It is near the heavily stressed mount area where the upper link connects to the frame, but usually if the mount can't handle bottoming events the crack runs around the mount, not vertically up the seat tube. Having said that, I have seen a vertical seat tube crack or 2 before on other brands of bike, so it's not totally unheard of, and we also don't know what their layup schedule is for their carbon plies. It could be that there is some sort of an overlap in that area that didn't get sufficiently overlapped, or something like that, so it ended up being the weakest point in the chain and took too much stress as a result. Have Amflow given any indication of how they will be handling the issue yet?
 
e_1 said:
Same here, did you fix it?
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e_1 said:
Same here, did you fix it?
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No, Amflow support recommends make an udpate to latest firmware 01.03.0217, I did it already in the meantime, but no change. All rides recorded after update 01.03.0216 are not possible to open and sync to Strava.. Shit....

Update from today (Tuesday 23rd)
I have another observation - after last updating to 01.03.0217 data recording stopped working entirely. I went out on a ride and started data recording, just like I’ve done a thousand times before. Everything seemed fine; when I finished the ride, I stopped the recording and confirmed it - just like I’ve done many times before. And that’s it... Data didn’t transfer from the bike to the app on my phone. I tried everything possible and impossible, to no avail - simply nothing… The ride just disappeared… So I have to say that since the last update, instead of fixing bugs, they’ve just been piling up. This is really crazy and frustrating, instead of improvements, it’s getting worse and worse. It’s one big mess, and data recording has now become completely non-functional.
 
Last edited:
AlbertCZ said:
No, Amflow support recommends make an udpate to latest firmware 01.03.0217, I did it already in the meantime, but no change. All rides recorded after update 01.03.0216 are not possible to open and sync to Strava.. Shit....

Update from today (Tuesday 23rd)
I have another observation - after last updating to 01.03.0217 data recording stopped working entirely. I went out on a ride and started data recording, just like I’ve done a thousand times before. Everything seemed fine; when I finished the ride, I stopped the recording and confirmed it - just like I’ve done many times before. And that’s it... Data didn’t transfer from the bike to the app on my phone. I tried everything possible and impossible, to no avail - simply nothing… The ride just disappeared… So I have to say that since the last update, instead of fixing bugs, they’ve just been piling up. This is really crazy and frustrating, instead of improvements, it’s getting worse and worse. It’s one big mess, and data recording has now become completely non-functional.
Click to expand...
had that happen as well - then deleted the rides that couldn't be opened and started a new (very small) ride just to check and it worked fine - was a really short ride though
 
niceness said:
had that happen as well - then deleted the rides that couldn't be opened and started a new (very small) ride just to check and it worked fine - was a really short ride though
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I tried it also. Works !! Important point is to delete all rides which are not possible to open from the list at first. After that syncing rides to the phone and Strava works..
 
@Amflow_Support I had this problem on my AMflow PX from yesterday after 2 successive updates that popped up. Switching the bike off/on few times help but I'm afraid this error will re-emerge and cut the motor power in the middle of a ride. I opened a ticket via the app, but apart from this tracking id didn't receive any email confirmation. And there is no way to follow up this tracking id. The bike are brand new and amazing but this issue is very frustrating, and no support response so far.

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Screenshot_20260624_073738_Avinox Ride.webp


Screenshot_20260624_073744_Avinox Ride.webp


Screenshot_20260624_122821_Avinox Ride.webp
 
TheKaiser said:
Wow, that is concerning! It is an odd place for a crack. It is near the heavily stressed mount area where the upper link connects to the frame, but usually if the mount can't handle bottoming events the crack runs around the mount, not vertically up the seat tube. Having said that, I have seen a vertical seat tube crack or 2 before on other brands of bike, so it's not totally unheard of, and we also don't know what their layup schedule is for their carbon plies. It could be that there is some sort of an overlap in that area that didn't get sufficiently overlapped, or something like that, so it ended up being the weakest point in the chain and took too much stress as a result. Have Amflow given any indication of how they will be handling the issue yet?
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There's nothing wrong with mine. These are from our community. They're still waiting for a response. A separate thread has been created on the forum
 
I note some people are having the same “Unofficial Battery” error notifications as my friend with his new never riden Amflow PX.

An update hasn’t solved the issue.

Any thoughts and advice? Are people able to ride their bikes?
 
@Amflow_Support I had this problem on my AMflow PX from yesterday after 2 successive updates that popped up. Switching the bike off/on few times help but I'm afraid this error will re-emerge and cut the motor power in the middle of a ride. I opened a ticket via the app, but apart from this tracking id didn't receive any email confirmation. And there is no way to follow up this tracking id. The bike are brand new and amazing but this issue is very frustrating, and no support response so far.





















I contacted AMflow support via their chat, followed by emails. They were responsive, acknowledged the issue and explained it's indeed related to the update to 3.217 update. The informed me that Avinox works on a fix update. Indeed 3.219 was released yesterday. I installed it and looks like it solved the fake battery error. I'll keep watching it doesn't reappear. Good service!
 
The latest update 01.03.0219 seems to have solved the problem with the “Unofficial Battery” notification.

My friend who owns the PX told me he was very disappointed in Amflow Customer Service response with the constant back and forth and lack of honesty in admitting it was a firmware problem.
 
I just tried the new version (01.03.0219) on my M1, and unfortunately it still has the "new" issue where it doesn't record your rides anymore. After you finish a ride and press "Stop and Sync," the ride activity disappears.

I guess they were more concerned about making sure the new bikes didn't show the "wrong battery" at Eurobike than fixing the other "minor" issues.
 
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