WARNING - Do Not Buy an AmFlow From the AmFlow Website

[Big Ted]

Dude, jenson is awesome. I live about two hours away from them in commiefornia, if I order before 10am, I always have whatever I ordered the next day by 10am. Also, if you actually call and talk to them to place an order, they will usually do better on the price of certain items. Last thing I ordered that was pricey, was a marzocchi bomber air, called in just to verify fitment as the website wasn’t matching up description with title. The guy I talked to dropped it from 479 to 279. Pretty sick. They’ll always have my business.

Yeah my brother had the same experience with Jenson. He rang them from Australia first and they were awesome for start to finish

 

[FlowRiderX]

@Big Ted

Did their support here in the forums ever contacted/helped you?

 

[Big Ted]

@Big Ted

Did their support here in the forums ever contacted/helped you?

Yes they did. They asked for my order number and looked into for me. To be honest the
AmFlow support through the forum were the only ones that got back to me and said not to worry as I WILL get my money back and they confirmed there was an internal glitch. I think because so few people pay by direct transfer these days and even fewer cancel their order their system must not have been set up to refund?
Anyway, lesson learned and I’ll be paying with credit card or PayPal in future

 

[pagheca]

Yes they did. They asked for my order number and looked into for me. To be honest the
AmFlow support through the forum were the only ones that got back to me and said not to worry as I WILL get my money back and they confirmed there was an internal glitch. I think because so few people pay by direct transfer these days and even fewer cancel their order their system must not have been set up to refund?
Anyway, lesson learned and I’ll be paying with credit card or PayPal in future

... and they haven’t offered anything as an apology??? Even a small gesture, like a bottle holder or something similar, would make a big difference in how this is perceived in a forum like this one.

In situations like this, a company can easily lose thousands of dollars (or euros, AUD, or whatever currency applies) in reputation alone, and today that is incredibly valuable. If they don’t acknowledge that, it would be quite short-sighted....

 

[Big Ted]

... and they haven’t offered anything as an apology??? Even a small gesture, like a bottle holder or something similar, would make a big difference in how this is perceived in a forum like this one.

In situations like this, a company can easily lose thousands of dollars (or euros, AUD, or whatever currency applies) in reputation alone, and today that is incredibly valuable. If they don’t acknowledge that, it would be quite short-sighted....

lol, yeah….na. Actually Ive had no contact from them at all, I just happened to check my bank account today, in my deep depression, and bingo it was there.
Maybe customer support will reach out by the end of the week and check as they did say that the money will be in my account by Friday.
No, I’m just happy I could pay John at Cycle Addiction in Lilydale Vic. As he shipped me the bike knowing I would eventually get a refund.

 

[Bndit]

... and they haven’t offered anything as an apology??? Even a small gesture, like a bottle holder or something similar, would make a big difference in how this is perceived in a forum like this one.

In situations like this, a company can easily lose thousands of dollars (or euros, AUD, or whatever currency applies) in reputation alone, and today that is incredibly valuable. If they don’t acknowledge that, it would be quite short-sighted....

Why would they if dude has already purchased another bike from them? Would ne just waste of money

 

[pagheca]

Why would they if dude has already purchased another bike from them? Would ne just waste of money

Let me remind you that reputation is almost everything in business. The problem is not him, but the many readers of this forum and those that will refer to it and that could judge the company is unreliable. To be honest I would be extremely cautious in buying very expensive items from a company that behaves like this. What if the same applies to spare parts, or to warranty? A little gift and a real apology would cost less than loosing just one deal.

 

[Bndit]

Let me remind you that reputation is almost everything in business. The problem is not him, but the many readers of this forum and those that will refer to it and that could judge the company is unreliable. To be honest I would be extremely cautious in buying very expensive items from a company that behaves like this. What if the same applies to spare parts, or to warranty? A little gift and a real apology would cost less than loosing just one deal.

When you sell everything you can produce you don’t have care about reputation or writings on internet. It’s a good business position.

 

[Powerslider]

When you sell everything you can produce you don’t have care about reputation or writings on internet. It’s a good business position.

That’s not usually a sustainable approach for the long, or even medium term. You’re not going to have a dominant market position forever.

 

[irie]

That’s not usually a sustainable approach for the long, or even medium term. You’re not going to have a dominant market position forever.

Always seemed to me that AMflow bikes was created specifically to obtain market share for the motors.

 

[Brawwp]

Always seemed to me that AMflow bikes was always employed specifically to obtain market share for the motors.

Very successful employment lol

 

[E-NUB]

Reading this sounds to me like the subject of the thread needs to be edited immediately and/or it is misleading. The "warning" simply does not apply any longer and defaces Amflow inaccurately unless you read the full thread in my opinion.

Kudos to Amflow for taking great care of you despite anomalous purchasing behaviors and international regulations.

How about a positive change reflecting your experience Subject = Great News: Amflow takes care of it's customer no matter what!!

Noted the op did state he would even delete this once he got the refund.. what started as a warning ended up reaffirming my thoughts on my recent Avinox equipped purchase.

Do what you feel is the right thing for all, thanks folks.

 

[Fangs2k]

Kudos to Amflow for taking great care of you despite anomalous purchasing behaviors and international regulations.

If Amflow accept payments by bank transfer, then they should also have the facility to do the refunds the same way just as quickly.

It’s not anomalous at all, defending a company taking weeks to refund is shameful.

 

[Powerslider]

There's countless situations in life where communication makes or breaks a relationship. This sounds like one of them. Better communication by Amflow corporate likely would have avoided this situation entirely.

Long ago a boss taught me a lesson about properly setting expectations to avoid problems. It's now a core tenet for me in all aspects of life. Amflow simply failed to properly set expectations with OP.

 

[E-NUB]

If Amflow accept payments by bank transfer, then they should also have the facility to do the refunds the same way just as quickly.

It’s not anomalous at all, defending a company taking weeks to refund is shameful.

I wasnt shamefully defending the company more so than suggesting the title of the thread was misleading. You corrected me though, it was an anomalous scenario, not payment method. Thanks for that.

Misleading post titles seem to take away value from the forum for me if I need to read 5 pages of banter to find out all is well in the end.. please go ahead and keep the Avinox bashing up if you prefer of course!

 

[Big Ted]

I wasnt shamefully defending the company more so than suggesting the title of the thread was misleading. You corrected me though, it was an anomalous scenario, not payment method. Thanks for that.

Misleading post titles seem to take away value from the forum for me if I need to read 5 pages of banter to find out all is well in the end.. please go ahead and keep the Avinox bashing up if you prefer of course!

I’m the OP, and no — I’m not changing the title of the thread. If you think what I experienced qualifies as “outstanding service,” then your expectations are extremely low and you’re clearly not looking at this from a business perspective.

The cycling world is busy blowing sunshine up AmFlow’s skirt — and fair enough, the bikes themselves are brilliant. But that doesn’t mean I’m going to hand out faint praise for what was, in my case, shameful customer service.

Like Fangs said:
If AmFlow can accept direct bank transfers instantly, they should be able to refund them in a timely manner. Full stop.

And it’s not just me. There are others here still waiting for refunds. Mine took six weeks, despite multiple emails from AmFlow claiming the money had already been sent and the issue was “on my end.” It wasn’t. It wasn’t until:

• the retailer who supplied my PX got involved,
• his AmFlow rep stepped in,
• I posted publicly here,
• and I sent dozens of emails

…that the refund finally appeared.

I’ve dealt with Chinese companies in the mining industry for years. When it comes to money, they can be ruthless. They look after themselves first, second, and third — and they don’t care who gets dragged under in the process.

So no, I’m not sugar‑coating anything. The bikes are fantastic. The refund process is not. And people deserve to know both.