WARNING - Do Not Buy an AmFlow From the AmFlow Website

[Big Ted]

Dude, jenson is awesome. I live about two hours away from them in commiefornia, if I order before 10am, I always have whatever I ordered the next day by 10am. Also, if you actually call and talk to them to place an order, they will usually do better on the price of certain items. Last thing I ordered that was pricey, was a marzocchi bomber air, called in just to verify fitment as the website wasn’t matching up description with title. The guy I talked to dropped it from 479 to 279. Pretty sick. They’ll always have my business.

Yeah my brother had the same experience with Jenson. He rang them from Australia first and they were awesome for start to finish

 

[FlowRiderX]

@Big Ted

Did their support here in the forums ever contacted/helped you?

 

[Big Ted]

@Big Ted

Did their support here in the forums ever contacted/helped you?

Yes they did. They asked for my order number and looked into for me. To be honest the
AmFlow support through the forum were the only ones that got back to me and said not to worry as I WILL get my money back and they confirmed there was an internal glitch. I think because so few people pay by direct transfer these days and even fewer cancel their order their system must not have been set up to refund?
Anyway, lesson learned and I’ll be paying with credit card or PayPal in future

 

[pagheca]

Yes they did. They asked for my order number and looked into for me. To be honest the
AmFlow support through the forum were the only ones that got back to me and said not to worry as I WILL get my money back and they confirmed there was an internal glitch. I think because so few people pay by direct transfer these days and even fewer cancel their order their system must not have been set up to refund?
Anyway, lesson learned and I’ll be paying with credit card or PayPal in future

... and they haven’t offered anything as an apology??? Even a small gesture, like a bottle holder or something similar, would make a big difference in how this is perceived in a forum like this one.

In situations like this, a company can easily lose thousands of dollars (or euros, AUD, or whatever currency applies) in reputation alone, and today that is incredibly valuable. If they don’t acknowledge that, it would be quite short-sighted....

 

[Big Ted]

... and they haven’t offered anything as an apology??? Even a small gesture, like a bottle holder or something similar, would make a big difference in how this is perceived in a forum like this one.

In situations like this, a company can easily lose thousands of dollars (or euros, AUD, or whatever currency applies) in reputation alone, and today that is incredibly valuable. If they don’t acknowledge that, it would be quite short-sighted....

lol, yeah….na. Actually Ive had no contact from them at all, I just happened to check my bank account today, in my deep depression, and bingo it was there.
Maybe customer support will reach out by the end of the week and check as they did say that the money will be in my account by Friday.
No, I’m just happy I could pay John at Cycle Addiction in Lilydale Vic. As he shipped me the bike knowing I would eventually get a refund.

 

[Bndit]

... and they haven’t offered anything as an apology??? Even a small gesture, like a bottle holder or something similar, would make a big difference in how this is perceived in a forum like this one.

In situations like this, a company can easily lose thousands of dollars (or euros, AUD, or whatever currency applies) in reputation alone, and today that is incredibly valuable. If they don’t acknowledge that, it would be quite short-sighted....

Why would they if dude has already purchased another bike from them? Would ne just waste of money

 

[pagheca]

Why would they if dude has already purchased another bike from them? Would ne just waste of money

Let me remind you that reputation is almost everything in business. The problem is not him, but the many readers of this forum and those that will refer to it and that could judge the company is unreliable. To be honest I would be extremely cautious in buying from a company that behaves like this. What if the same applies to spare parts, or to warranty? A little gift and a real apology would cost less than loosing just one deal.