WARNING - Do Not Buy an AmFlow From the AmFlow Website

[Big Ted]

This is not a reflection of the bike itself, but rather my experience dealing directly with AmFlow.
At the beginning of May, I decided to order a PX Pro directly from the AmFlow website because there were none available in stores anywhere in Australia. At the time, the website showed an expected delivery timeframe of approximately six weeks. Interestingly, that estimate still appears to remain at around six weeks no matter when you check (see attached screenshot).
Two weeks after paying AmFlow the full purchase price of approximately $14,000 AUD, I managed to find a dealer who had a PX Pro available in my size who was happy to send me the bike while my APPROVED refund went through the normal process. I immediately requested a refund through the AmFlow website. Within 30 minutes, my order status was changed to “Refund Processed”, with a note stating that refunds could take 7–14 business days to appear.
I waited the full 14 business days, but no refund arrived. I then began corresponding with AmFlow support. Initially, I was repeatedly advised to contact my bank because the delay was supposedly on my side. After another week, AmFlow acknowledged that an internal system issue had prevented the original refund from being processed.
For the past three weeks, AmFlow has continued to advise that the refund has been processed, yet the funds still have not appeared in my account.
My concern is simple: I paid $14,000 for a bike that I never received, and more than a month after requesting a refund, I am still waiting for my money to be returned.
Based on my experience, I would recommend waiting until stock is available through a local bike shop rather than ordering directly from the AmFlow website. I have purchased other high-end bikes directly from manufacturers in the past without any issues, so this has been a disappointing experience.
I want to stress that this post is not about the bike itself. My experience with the PX Pro purchased through a dealer has been excellent. This post is solely about the refund process and customer service experience I have encountered when ordering directly from AmFlow.
Hopefully this information helps others make an informed decision
.

 

[F4Flyer]

Yeah, buying directly from Amflow or directly from a Chinese company is something I would never do....no matter what.

 

[Vision_Tim]

Wait, you didn't use a credit card?

 

[doochenozzle]

Yeah, buying directly from Amflow or directly from a Chinese company is something I would never do....no matter what.

Man gets pet leopard. Man is surprised when pet leopard bites him.

 

[DToX]

Just to add a data point, last year I had ordered an amflow via the website and cancelled it like a few days later, I paid via credit card and was refunded very quick.

 

[Amflow_Support]

Hi there,
Thank you so much for bringing this to our attention. We're really sorry to hear about your experience and we sincerely apologize for any inconvenience this has caused to you. Please be assured that we will do everything we can to follow up and resolve this matter for you. We'll DM you and please keep an eye out for it, and we can continue our communication there.

 

[Big Ted]

Hi there,
Thank you so much for bringing this to our attention. We're really sorry to hear about your experience and we sincerely apologize for any inconvenience this has caused to you. Please be assured that we will do everything we can to follow up and resolve this matter for you. We'll DM you and please keep an eye out for it, and we can continue our communication there.

Mmmmm well unfortunately it looks like I’m not getting my $14000 back and I have no other option but to go public and warn other people. But I will be happy to delete this post when the money is refunded

 

[Big Ted]

Wait, you didn't use a credit card?

No direct payment to account

 

[teK--]

No direct payment to account

Whyyyyyyyy. Your comment about dealing with the Chinese can easily be addressed by paying with PayPal or credit cards. I have never had issues with any Chinese company by doing that.

 

[roccobarocco]

This is monkey Business, go to the Press and state your case, also contact consumer watch.
That is below everything, I am happy I never considered anything from Amflow or DJI e.g. Avinox.
They should pay you Interest on this money which is with them till now!

 

[Big Ted]

Whyyyyyyyy. Your comment about dealing with the Chinese can easily be addressed by paying with PayPal or credit cards. I have never had issues with any Chinese company by doing that.

Yeah it’s all easy in hindsight but would have and should have don’t get me my money back.

 

[Astro66]

No direct payment to account

Why do people do this, when the default option on the Australian Amflow website is Paypal ? Are you wanting issues ? I have never not used Paypal with Chinese retailers, and have never had a problem.

When they know that Paypal will charge them if they don't either deliver the product, or refund the money. They always do the right thing.

Anyway. The message is "Be Warned" or "Use Paypal and Relax".

I thought I was doing the smart thing and buying direct like I have done with other high end bikes.

Doing the smart thing with a direct payment, instead of Paypal ??? That was the exact opposite of smart.

 

[Big Ted]

Why do people do this, when the default option on the Australian Amflow website is Paypal ? Are you wanting issues ? I have never not used Paypal with Chinese retailers, and have never had a problem.

When they know that Paypal will charge them if they don't either deliver the product, or refund the money. They always do the right thing.

Anyway. The message is "Be Warned" or "Use Paypal and Relax".

View attachment 186333

Doing the smart thing with a direct payment, instead of Paypal ??? That was the exact

Why do people do this, when the default option on the Australian Amflow website is Paypal ? Are you wanting issues ? I have never not used Paypal with Chinese retailers, and have never had a problem.

When they know that Paypal will charge them if they don't either deliver the product, or refund the money. They always do the right thing.

Anyway. The message is "Be Warned" or "Use Paypal and Relax".

View attachment 186333

Doing the smart thing with a direct payment, instead of Paypal ??? That was the exact opposite of smart.

Again, would have and should have means shit to me now

 

[Joecrow]

Yeah it’s all easy in hindsight but would have and should have don’t get me my money back.

My sympathies, that is a hell of lot of money to be out of pocket even for a short while, hope it gets resolved soon!

 

[simonali19]

As an aside, Amflows are very cheap in Australia. That's only £7330!

Hope this is resolved soon.

 

[Erunza70]

Sei sicuro che qualche truffatore non abbia clonato il sito Amflow e hai mandato i soldi ai truffatori?

 

[Plyphon]

Keep us posted. Amflow / DJI aren't some rinky dink company - they'll sort it out but it sounds like its gotten stuck in the process somewhere.

It may be because you paid by bank that is causing the issue - there are more checks that need to take place for international bank transfers than a simple card refund. Not your fault, of course - there should be better communication.

 

[Big Ted]

Keep us posted. Amflow / DJI aren't some rinky dink company - they'll sort it out but it sounds like its gotten stuck in the process somewhere.

It may be because you paid by bank that is causing the issue - there are more checks that need to take place for international bank transfers than a simple card refund. Not your fault, of course - there should be better communication.

Yeah cheers for that, they have admitted that they has been a major internal glitch so I have no doubt that I will get my money back but maybe being Chinese there are a few more things that need to happen on a government level before they can send money overseas.
I was wondering if AmFlow was a big company and I guess it is. For sure I should have moved some money around and paid via PayPal but at the time I was committed to the direct purchase.

 

[B-man]

Ive really changed my mind on Amflow. I keep hearing horror stories about them. Amflow better get there stuff straightened out. Now that there are other bikes with Avinox motors, I have a feeling Amflow will lose a lot of business.

 

[Big Ted]

Ive really changed my mind on Amflow. I keep hearing horror stories about them. Amflow better get there stuff straightened out. Now that there are other bikes with Avinox motors, I have a feeling Amflow will lose a lot of business.

Yes I agree that everyone will catch up and crap like this is not good for them, even though I should have paid by PayPal or credit card.

 

[Brawwp]

They’re going to get your money back man. Amflow is fine and isn’t going to screw you out of $14k. Most likely china->US bank nuances. You got impatient, bypassed your local dealer, then changed your mind. Now you just gotta be patient on the refund but it will happen

Amflow gets a bad rep but you dig further into most of the issues and see it isn’t on them. Few examples are some guy blasting Amflow on Facebook amflow groups for a frame crack and we found out he got his bike off alibaba and was expecting Amflow to warranty it. Another guy changed his shock and the yoke scratched the frame which was very obvious and he was claiming frame crack. Another guy had a full image where he had a rock bash and people were flaming him for saying it cracked by basically just looking at it, but then he deleted that and put a closer image with the rock debris cleaned off so you couldn’t tell and still proceeded to discredit amflow. Another guy blamed amflow when he improperly assembled his bike and got a chain rash on the frame because of it. Just stuff I’ve seen on the fb groups which lead to people just seeing amflow = bad without looking into it.

Not to say there won’t be issues with the bikes and company for some people, but overall you aren’t going to lose your $14k and you’re fine buying an amflow. Go on their site and message them, they respond immediately even after hours on their messenger.

What’d they dm you on here? What other company does that? I even posted an issue on the fb group and they messengered me right away and we resolved the issue (o ring on the axle). I don’t have an amflow anymore but I do think they’re pretty solid bikes despite all the hate for them.

 

[Gauss Guzzler]

Jesus dude, stop bashing Amflow just because they can't keep up with your schizophrenic purchasing behavior. You keep buying and cancelling then buying and cancelling, all while paying in the most bizarre way possible (carrier pigeon?). How did you even do that? Of course they're going to have trouble getting the pigeon to return to your house, what did you honestly expect?

For a few hours your story had a sliver of merit until Amflow promptly posted here that they were taking care of it - to which you responded a mere 25 minutes later "looks like I’m not getting my $14000 back and I have no other option but to go public and warn other people".

I am certain that they told you no such thing and are simply trying their best to deal with your pigeon. Settle down, let them try to figure out how to train the pigeon, they're a huge multinational corporation and they're going to make things right with even the most difficult of customers, but they're going to struggle a little to meet your unusual request.

 

[Powerslider]

Jesus dude, stop bashing Amflow just because they can't keep up with your schizophrenic purchasing behavior. You keep buying and cancelling then buying and cancelling, all while paying in the most bizarre way possible (carrier pigeon?). How did you even do that? Of course they're going to have trouble getting the pigeon to return to your house, what did you honestly expect?

For a few hours your story had a sliver of merit until Amflow promptly posted here that they were taking care of it - to which you responded a mere 25 minutes later "looks like I’m not getting my $14000 back and I have no other option but to go public and warn other people".

I am certain that they told you no such thing and are simply trying their best to deal with your pigeon. Settle down, let them try to figure out how to train the pigeon, they're a huge multinational corporation and they're going to make things right with even the most difficult of customers, but they're going to struggle a little to meet your unusual request.

Notice that this member has somehow only commented on Amflow threads here. Apply a grain of salt to their comments as we know DJI loves to perpetrate faux propaganda.

 

[Gauss Guzzler]

You too @Powerslider. Watch that you don't slide right off your Taiwanese high horse as the distinction between China and Taiwan might vanish before you even hit the ground. And while communism, propaganda, and the systematic oppression of the Uyghurs are issues that the entire world should be concerned about, no American is in any position to judge the political system or genocidal actions of any other nation these days, especially on a mountain biking forum.

 

[TheKaiser]

Hi there,
Thank you so much for bringing this to our attention. We're really sorry to hear about your experience and we sincerely apologize for any inconvenience this has caused to you. Please be assured that we will do everything we can to follow up and resolve this matter for you. We'll DM you and please keep an eye out for it, and we can continue our communication there.

It is very nice to see @Amflow_Support appear on the forum again! In 2024 and 2025 I know many users on this site very much appreciated seeing such great responsiveness on the Amflow support thread (https://www.emtbforums.com/threads/amflow-customer-support-team-is-here！amflow-support-questions-only-please.40664/page-42), which indicated your customer service was better than a lot of established bike companies, but then you kind of disappeared months ago, with no further replies to direct questions. Is this post an indication that Amflow will be re-engaging with the emtb forum?

 

[Big Ted]

They’re going to get your money back man. Amflow is fine and isn’t going to screw you out of $14k. Most likely china->US bank nuances. You got impatient, bypassed your local dealer, then changed your mind. Now you just gotta be patient on the refund but it will happen

Amflow gets a bad rep but you dig further into most of the issues and see it isn’t on them. Few examples are some guy blasting Amflow on Facebook amflow groups for a frame crack and we found out he got his bike off alibaba and was expecting Amflow to warranty it. Another guy changed his shock and the yoke scratched the frame which was very obvious and he was claiming frame crack. Another guy had a full image where he had a rock bash and people were flaming him for saying it cracked by basically just looking at it, but then he deleted that and put a closer image with the rock debris cleaned off so you couldn’t tell and still proceeded to discredit amflow. Another guy blamed amflow when he improperly assembled his bike and got a chain rash on the frame because of it. Just stuff I’ve seen on the fb groups which lead to people just seeing amflow = bad without looking into it.

Not to say there won’t be issues with the bikes and company for some people, but overall you aren’t going to lose your $14k and you’re fine buying an amflow. Go on their site and message them, they respond immediately even after hours on their messenger.

What’d they dm you on here? What other company does that? I even posted an issue on the fb group and they messengered me right away and we resolved the issue (o ring on the axle). I don’t have an amflow anymore but I do think they’re pretty solid bikes despite all the hate for them.

Yeah I agree 100% just pisses me off they approved my refund on day one that I canceled, then proceeded to tell me the hold up is with my bank. It wasn’t until I got the fella from the shop I bought my bike from on the case that he started chasing them they admitted to there being an internal glitch.
I know it will happen but they just made me out to be the problem for weeks before fessing up.
I still think they are the best bike by a country mile AT THE MOMENT, but this has left a sour taste in my mouth.

 

[Brawwp]

Yeah I agree 100% just pisses me off they approved my refund on day one that I canceled, then proceeded to tell me the hold up is with my bank. It wasn’t until I got the fella from the shop I bought my bike from on the case that he started chasing them they admitted to there being an internal glitch.
I know it will happen but they just made me out to be the problem for weeks before fessing up.
I still think they are the best bike by a country mile AT THE MOMENT, but this has left a sour taste in my mouth.

I wouldn’t say best bike lol but it’s super sick and you’re gonna be happy with it. Glad you were able to get one. I would be a little bummed too but you’ll for sure get it back, hopefully soon.

 

[Big Ted]

Just a comparison, my brother recently purchased a Santa Cruz V10 from Jenson in US. He payed by direct deposit PLUS as they would not ship to Australia he got one of those “my US mailbox” address things. So he paid for the bike, it was shipped to Florida to his US address then they shipped to Australia all without a hitch. Then Jenson send him a $200 US voucher to use in their store as a thank you.
Admittedly he did not cancel his order but that’s the difference dealing with the US.

 

[Weeksy]

Just a comparison, my brother recently purchased a Santa Cruz V10 from Jenson in US. He payed by direct deposit PLUS as they would not ship to Australia he got one of those “my US mailbox” address things. So he paid for the bike, it was shipped to Florida to his US address then they shipped to Australia all without a hitch. Then Jenson send him a $200 US voucher to use in their store as a thank you.
Admittedly he did not cancel his order but that’s the difference dealing with the US.

Nah, don't really agree. Either your scenario or his could have easily gone completely the opposite way and you'd be here saying Santa Cruz are rubbish. It was just a circumstance of fate and miscommunication really. It'll get sorted i'm sure.

 

[Big Ted]

Nah, don't really agree. Either your scenario or his could have easily gone completely the opposite way and you'd be here saying Santa Cruz are rubbish. It was just a circumstance of fate and miscommunication really. It'll get sorted i'm sure.

Yep 100% agree