Hi All, I work for the United States EXT distributor and stumbled across this thread and wanted to clarify a few things if I could.
@ebikerider are you in the United States? Your profile says you are in Australia and people are assuming you are in the USA. I ask because we do not charge people if they would like to re-tune if they are not satisfied with how the shock initially performs (which is rare) and as far as I know we have not had anyone send it back twice for this.
Another important thing to note is that we did not provide shocks that were reviewed by the major publications that you are probably referring to. These were handled by EXT in Italy directly. It is kind of funny though because we did do the shock for Blister mag and we debated about changing the tune to have a little faster rebound from what was prescribed by EXT for the reviewers bike but because it was a Nicolai who we know works closely with them we thought the tune should be pretty dialed and we should just go with it. So when he asked for it to be a little faster we just had to laugh to ourselves that we should have went with our gut feeling on it.
Also, we agree with a lot of what I have heard from you guys and have implemented it into our tunes based off of customer feedback. We try very hard to listen and improve upon what we are doing. We have definitely found that the recommended tunes by EXT tend to be a little slow in the rebound and overdamped in the compression tunes for some applications. This could be that the riding in Europe tends to be quite a bit different than what is normally found here. However, as some have noted it cannot be simply determined by frame kinematics and rider weight. There is a lot of factors to consider in riding style, terrain and just overall rider preference. We find some people benefit from a more supportive platform provided by running a heavier spring weight and less compression damping while others want it the complete opposite. This is why we try to communicate with our customers as best we can to get it right the first time and then do everything in our power to make sure they are satisfied post sale through things like offering free retunes and spring exchange to ensure they are getting a sag rate they are happy with.
If anyone has questions or issues please let me know and I will be happy to help.