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Successful warranty claims after de-restricting

Stuart569

Well-known member
Jun 24, 2019
128
111
NE Scotland
Has anyone made any successful warranty claims on faulty/failed motors after de-restricting? If so what method did you use to de-restrict?

I've been running the speedbox but it keeps throwing up w011 error code. Clears on power cycle but a complete PITA when in the middle of a blast. Happens 2 or 3 times in a 15 mile cycle. Considering ditching it in favour of the STEPS unlocker method now that it supports latest firmware.
 

AndreaFx

Member
Aug 1, 2019
20
6
Milano (Italy)
Dear Stuart,
in my experience it's not a motor issue......but it's the firmawe (4.7.0) that interferes with the speedbox.
if you downgrade it to 4.6.0 or 4.3.2 (it's simple and free) you should solve the issue.
If you want to keep the latest firmware at all costs ... yes, you can also solve with steps unlocker by changing the region and the circumference of the wheel.
 

Stuart569

Well-known member
Jun 24, 2019
128
111
NE Scotland
Dear Stuart,
in my experience it's not a motor issue......but it's the firmawe (4.7.0) that interferes with the speedbox.
if you downgrade it to 4.6.0 or 4.3.2 (it's simple and free) you should solve the issue.
If you want to keep the latest firmware at all costs ... yes, you can also solve with steps unlocker by changing the region and the circumference of the wheel.

Could be.. They do sell it as being comparable with v7 though.. I'll maybe try downgrading to v4.6 again. I tried once before and failed although I didn't persevere as I was too eager to get out on the thing.
 

AndreaFx

Member
Aug 1, 2019
20
6
Milano (Italy)
Could be.. They do sell it as being comparable with v7 though.. I'll maybe try downgrading to v4.6 again. I tried once before and failed although I didn't persevere as I was too eager to get out on the thing.

I've a speedbox and W011 error appear randomly from firmware 4.7.0
Downgrade firmware is simple (I did it), there is a guide at stepsunlocker homepage......but I can help you step by step if you encounter a problem.
I've also steps unlocker with full license.
 

Stuart569

Well-known member
Jun 24, 2019
128
111
NE Scotland
I've a speedbox and W011 error appear randomly from firmware 4.7.0
Downgrade firmware is simple (I did it), there is a guide at stepsunlocker homepage......but I can help you step by step if you encounter a problem.
I've also steps unlocker with full license.

I assume the downgrade solved the problem? Thanks for the help! I'll try when I'm home in a couple weeks
 

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