Structural Problems Canyon Spectral:ON

Giustizio

Member
Mar 16, 2021
21
7
Italy
Hi everyone,
I have had the bike in question for a couple of months (mod. CF8 with 900 battery)
some owners have found solutions to problems that I immediately found (today the bike has about 350km)
1. bottom bracket/motor height. It really touches everywhere, with consequent breakage of the engine/battery cover and also becoming dangerous in some situations. Obviously SAG and correct suspension settings (I've been riding mtb for more than 20 years and I bought my first eMTB in 2016)
2. passage of the chain, in the first 4/5 sprockets (!!!) it touches the chain guard with evident wear of the same. And it doesn't cost pennies, it's not found in the shop next door and in the idea of keeping the bike for a while, several will have to be replaced...
I had read about these issues in various online reviews but didn't think they were that drastic.
Any solutions?
 

yorkshire89

E*POWAH Master
Sep 30, 2020
468
660
North Yorkshire
The chainstay position isn't a great design. I'd contact Canyon with pics of the damage and ask them to send out spares since you will be going through these quite often. The only other thing you can do is use an inner tube and wrap it round the chainstay.
 

beanzz

Member
Feb 7, 2023
331
275
United Kingdom
IMG_20230330_124443.jpg
i did it, I think I'm probably just gonna remove the top part and replace it with inner tube or smth

IMG_20230330_124451.jpg
 

Giustizio

Member
Mar 16, 2021
21
7
Italy
Updates on spare parts availability, I requested the fork locking ring, NOT AVAILABLE waiting time AT LEAST 2-3 WEEKS. A simple but necessary replacement for a very recent bike. No comment...
 

Giustizio

Member
Mar 16, 2021
21
7
Italy
113 days for a SPECIFIC replacement of their headset. I have no words, after this experience I put the bike up for sale
 

adam89pl

New Member
Aug 28, 2023
10
6
Poland
I have spectral on 2022 and rode 1500 km 99% in trails and sometimes gnarly enduro trails and I don't have to much problem with hitting ground by motor cover. I think it's just riding technique. Sometimes I rub some rock by this cover but It's nothing close to brake it. It's made of elastic plastic. I realy do not understand why did you cut this rubber on the chainstay. Yes, chain touches it on the smallest cog but who cares. It don't make any noise or resistance. After 1500 km there is no trace of wear on this rubber... It's realy good bike and this problems you shown are imaginary problems. The only real problem with this bike is squeaky carbon after first 1000 km. But to fix it you need to grease some places and tighten some screws.
 

Giustizio

Member
Mar 16, 2021
21
7
Italy
You can find several professional reviews online discussing these issues. Dozens of posts in online forums.

Screenshot_20230829_135951_Chrome.jpg Screenshot_20230829_192611_Chrome.jpg
 

adam89pl

New Member
Aug 28, 2023
10
6
Poland
Is it an profesional review? They also reviewed Canyon Torque with 2mm higher bb and it has enough clearance. Maybe they forgot to pump suspension in Spectral?:)

Crank clerance - yes it's not the biggest - you can read it in the specs before you buy bike if it's very important for you (bb drop). This parameter impacts handling and some bikes have bb higher and some lower. I have scratches from rocks on the cranks but I also have on my analog bike cranks.
Motor clearance - The motor from the bottom does not protrude beyond the cog, so I do not see a problem here. You probably mean the front, but it looks like most e-bikes. Yes, you will hit motor cover when you'll try ride throgh a drop too slow. But would be the same even on analogue bike. Did you broke your cover?
Plug - Disconnect It by foot? I wouldn't even be able to do that on purpose. How many times it happend to you and how many km you did?
Chain - Yes, chain touches this rubber and it changes nothing. No noise, no wear. Dirt? My bike is dirty after every ride. When its wet it's all in mud, and when dry in dust.

I attached photo after 1500 km in mud and dust.

IMG_20230830_035457.jpg
 

Koban

Member
Oct 15, 2023
67
107
Germany
I ride a Spectral ON CFR LTD and Torque ON CF

Crank clerance - Changed the 165mm cranks for 160mm. No pedel strikes. Yes when I make mistake ;-)
Motor/BB clearance - I don't see the problem? I did set my rear shock at 28% sag and added extra volume token.
Plug - Disconnect It by foot? I did ride more then 5000km on my Spectral. most of the rides are medium enduro trails and once in a wile a bike park. Never had that the power plug disconnected.
Chain - Yes, chain touches the rubber sometimes. I do not see the problem. I see no wear on the rubber or chains ;-)

I prefer to ride with an 720 battery. Gives me a more playful bike. I have two 720 and one 900 battery.
 

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