Structural Problems Canyon Spectral:ON

[Giustizio]

Hi everyone,
I have had the bike in question for a couple of months (mod. CF8 with 900 battery)
some owners have found solutions to problems that I immediately found (today the bike has about 350km)
1. bottom bracket/motor height. It really touches everywhere, with consequent breakage of the engine/battery cover and also becoming dangerous in some situations. Obviously SAG and correct suspension settings (I've been riding mtb for more than 20 years and I bought my first eMTB in 2016)
2. passage of the chain, in the first 4/5 sprockets (!!!) it touches the chain guard with evident wear of the same. And it doesn't cost pennies, it's not found in the shop next door and in the idea of keeping the bike for a while, several will have to be replaced...
I had read about these issues in various online reviews but didn't think they were that drastic.
Any solutions?

 

[beanzz]

passage of the chain, in the first 4/5 sprockets (!!!) it touches the chain guard with evident wear of the same

I was wondering the same but I was just going to get a nice sharp knife and cut off a couple of knobs in the hope that works

 

[yorkshire89]

The chainstay position isn't a great design. I'd contact Canyon with pics of the damage and ask them to send out spares since you will be going through these quite often. The only other thing you can do is use an inner tube and wrap it round the chainstay.

 

[beanzz]

i did it, I think I'm probably just gonna remove the top part and replace it with inner tube or smth

 

[beanzz]

It's annoying it isn't solid rubber

 

[beanzz]

On second thought I think it will probably be fine

 

[beanzz]

Bit ugly but oh well

 

[Giustizio]

View attachment 110452 i did it, I think I'm probably just gonna remove the top part and replace it with inner tube or smth

View attachment 110451

🫣

 

[Giustizio]

Updates on spare parts availability, I requested the fork locking ring, NOT AVAILABLE waiting time AT LEAST 2-3 WEEKS. A simple but necessary replacement for a very recent bike. No comment...

 

[beanzz]

just an update, I removed the top protector completely and replaced it with the scotch rubber tape, it's working great and looks much better, also no more chain rub

 

[Giustizio]

Updates on spare parts availability, I requested the fork locking ring, NOT AVAILABLE waiting time AT LEAST 2-3 WEEKS. A simple but necessary replacement for a very recent bike. No comment...

Still waiting...