Santa Cruz Heckler.
New February 2020
Bike is now in the shop getting “diagnosed” and on the charger. So I don’t have the model numbers handy.
504 WH battery
Probably the slow charger
Info via STunlocler (which I have used since March of 2020):
62 cycles
79% Battery Health.
Getting about 4-5 miles per bar for about 24-miles with modest (1200 feet) of climb. Weight 192.
I set my power very low. 15NM in Eco which I use predominantly, and 25NM in Trail which I use only occasionally, and 45NM for Boost which I almost never use. Essentially, the same power as a Levo SL.
I used to get 8-10 miles per bar with modest climbs, and we’ll into the 40 mile range. No longer.
Also, my system recently (about a month+ ago) began throwing e010 error codes and shutting down assist. Totally intermittant. It could start after 7 miles, or after 2/3rds mile. One ride it started after six miles. I rebooted and it and assistance lasted for 2 to 3 miles and de-assist again with e010. It shut down about six times that ride. But then it kept running for six miles before shutting down on last time about a mile from the trucks.
The next dayI went to turn it on. The display would light and then shut down. It took about five attempts to stay on.
I was able to show this to the bike shop.
And when I went to charge it, the normally solid amber light started blinking. Then it shut down. I re-plugged the charger and it went solid amber. I came back several hours later to find the amber light off (which usually means full charge). I turned on the bike and found it had only charged another 20 points. I had to re-plug it a few more times to get it to 100%. After that next ride, I couldn’t get it to charge.
I took it to the bike shop. They updated the software (I did not request this) because it was “two updates behind.”
I want them to submit a warranty request to Santa Cruz because their literature claims that they bend over backward to keep people riding. The LBS is resisting doing this.