- Jul 28, 2018
Found this recall notification on the German Specialized website. Here’s the English version:
Mar 22, 2021: ...
@Specialized Rider Care
I think, this manufacturing defect is well known at Specialized.
Why is there no recall or replacement of all gen.1- batteries?
Does anybody have the repair instructions and parts or materials that the dealers will use for this battery leak fix? I'm wondering if they have a new gasket or if they are just putting silicon sealant around the switch?
How did you get hold of that picture? Specialized will not be happy with that doing the rounds. At least the rubber switch is still on.......IG pictures View attachment 62823
Yes you canCan you take the batery to any specialised dealer to have the recall work completed?
It’s a shame the Berkshire shop didn’t tell him that, it was 2months ago so before the recall but still !!If your battery is not on the list and you need a replacement, you can use the Purchased assist scheme which means the battery costs about £540.
@Specialized Rider Care
Your safety site says that only a limited number of battery packs are affected by the recall. However I have two examples of batteries that are not recalled, yet the control pads are clearly loose. See pictures below. Is your safety site missing some battery PN or date codes?
Thanks for the info... I know my battery got wet, no lower half led, battery will only charge to 90% and shuts off dies at 30% when riding. Still shows' 90% battery health on the app, any suggestions would be appreciated.Hi @Manfred and thanks for the namecheck here. You are right - only some battery packs have been recalled. For the benefit of future readers of this post, please check our Safety Notices page as the source of truth - information to identify affected batteries and guide riders to next steps can be found there. Let me answer your specific question below...
Why are only certain battery packs recalled?
All our battery packs are custom designed and include a state-of-the-art and complex battery management system. For a thermal runaway event to occur, a number of specific conditions need to be present together (not just a loose control pad) making this a rare event. Those conditions could potentially be present in the battery packs included in this recall. If your battery pack does not fall within those parameters, it does not need to be repaired.
.... however your examples clearly show batteries where the glue around the control pad has failed and are outside of the recall scope.
What if I have a battery that is not within the scope of this recall but has a control pad that does not appear fully sealed?
This should not cause concern, only the batteries listed at our Safety Notices page are at risk. However it makes good sense to seal any battery pack with a loose control pad. Contact your nearest authorized Specialized Turbo retailer - they will be able to check and seal it for you if necessary without cost.
So the the answer to your question is "NO, we're not missing battery PN or date codes" - only those battery packs at risk have been recalled.
Thanks for the info... I know my battery got wet, no lower half led, battery will only charge to 90% and shuts off dies at 30% when riding. Still shows' 90% battery health on the app, any suggestions would be appreciated.
Thanks for the infoFirstly - please check our Safety Notices page to see if your battery is recalled. For anyone with a recalled battery, regardless of condition or performance, please make an appointment with an authorized retailer ASAP.
@zrcrazy if your battery is not recalled, you should still book an appointment to see a retailer as they can use diagnostic tools to understand the fault better. They will not be able to repair this (from your description) but depending on the age may be able to offer a warranty or assisted replacement (discounted).
A firmware update is also to be made during the check.
With the new battery software 2.18.A hex. (2.24.10 dec.) the apps BLEvo and eGenesis do not work.
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