One Up Components Awesome Customer Service

HORSPWR

E*POWAH Master
May 23, 2019
853
680
Alice Springs, Australia
I recently purchased a set of their aluminium pedals which I absolutely love. I had them on for a few weeks and then last week I had a massive pedal strike which resulted in a bent left crank, a bent pedal axle and a broken collarbone :(

So I thought I'd try and see if I could purchase some spare pedal axles somewhere, I found out that One Up make spares kits for all their pedals but you can't buy axles. So I sent them an email asking them if they supply pedal axles as a spare purchasable item, they emailed back within 12 hours to inform me that they do not but gave me a 100% discount code off a set of new replacement pedals, all I had to do was cough up for the postage ($18AUD). These pedals retail in Oz for $200.

I was really surprised and so appreciative as they certainly didn't have to do this and it was no questions asked just bam...here's a 100% off discount code.

It really made my day, so if you guys at One Up read these forums, once again, you guys are awesome!
 

Dan63

Well-known member
Feb 4, 2019
289
170
Brisbane
That's good service. Their gear is fantastic too, very innovative and finely crafted!
 
Last edited:

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