Amflow Customer Support team is here！Amflow Support questions only please

Amflow_Support said:
Our official transmission configuration consists of a 34T chainring, 120 links, positioned at location A. Should you opt to upgrade to a 36T chainring(while the rest of the transmission kit unchanged), it is recommended to add 2 chain links to compensate. Regarding modifications suggested by the Sram App, our team is currently engaged in discussions with Sram to explore possibilities.
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Dear @Amflow_Support ,
thx so much for the high level of interaction with the community... and also incorporating feedback into the current firmware updates of the Avinox system.

Regarding the Amflow PL Carbon Pro and your prior posting: In the SRAM app, the recommended setting for the 34T chainring is still 118 chain links and the setup key in position B.

Is there any news why this is so/why this is not corrected by SRAM (if it is wrong)?

Are you still recommending 120 links and the setup key in position A, also for the bikes currently delivered?

Thx for keeping us posted and updated about this matter.
Greetings from Germany

Chris
 
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Hi Amflow support,

I have a PL Carbon Pro. I have turned Smoothshift on and it is brilliant. But I thought I noticed on the weekend, that when I run the bike in Auto Mode. The bike is changing gears itself. When I run it in Eco, Trail or Turbo. It doesn't do it.

Can you tell me. Is the transmission designed to Autoshift dependant on Torque and Cadence, if you are riding in Auto Mode and you have Smoothshift selected. I know the SRAM motor does this. But I didn't think the DJI motor did.

Thx.
 
ChrisL82 said:
Dear @Amflow_Support ,
thx so much for the high level of interaction with the community... and also incorporating feedback into the current firmware updates of the Avinox system.

Regarding the Amflow PL Carbon Pro and your prior posting: In the SRAM app, the recommended setting for the 34T chainring is still 118 chain links and the setup key in position B.

Is there any news why this is so/why this is not corrected by SRAM (if it is wrong)?

Are you still recommending 120 links and the setup key in position A, also for the bikes currently delivered?

Thx for keeping us posted and updated about this matter.
Greetings from Germany

Chris
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Hi! Chris

Regarding the setting of the number of chain links, this is the optimization solution obtained by our professional rider team after multiple tests. The 120-link chain performs better in shifting smoothness, climbing stability and power transmission efficiency, especially for the high torque output of electric mountain bikes, which can reduce chain jumping and frustration, making riding smoother.

Thank you very much for your question. For the currently delivered bikes, please refer to the official information provided by Amflow. Any updates will be promptly posted on our official website. Thank you for your understanding and support!
 
Astro66 said:
Hi Amflow support,

I have a PL Carbon Pro. I have turned Smoothshift on and it is brilliant. But I thought I noticed on the weekend, that when I run the bike in Auto Mode. The bike is changing gears itself. When I run it in Eco, Trail or Turbo. It doesn't do it.

Can you tell me. Is the transmission designed to Autoshift dependant on Torque and Cadence, if you are riding in Auto Mode and you have Smoothshift selected. I know the SRAM motor does this. But I didn't think the DJI motor did.

Thx.
Click to expand...
Hi,
After upgrading Amflow PL to U4 firmware (version 00.10.16.06), you can enable the quick shift function.
Amflow PL Carbon Pro can detect the status of the electronic rear derailleur, and when this function is enabled, it can trigger automatic shifting when the rear derailleur shifts(no pedaling required).
Hope that help solve your question.
 
EDventure_Outdoors said:
Can I monitor battery level or charging status from phone or does the motor have to be powered on?

Use Case: I'm sitting in my family room and prepping my ride route for later today and wondering wow much battery do I have left. For my Shuttle SL, I have to walk out to the garage and power up the bike to see those details.
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Yes - the bike technically 'turns on' when plugged in to charge (although in a 'charging state') - and it'll connect to bluetooth. So if you connect to the bike when you plug it in, you'll see the battery percentage update in the app.
 
Amflow_Support said:
Hi there, we understand that you need to purchase the required power cable. This power cable is provided by SRAM and is not a custom design by Amflow. You can purchase this cable directly from SRAM, and the material number is 11.3018.028.003. If you have further questions, please send an email to [email protected] or use our chat service on our website :)

Best regards
Amflow support team.
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Does the AXS derailleur cable directly connect to the Dji motor accessory port without any adapter? And do you have a picture diagram on which port on the motor it should be connected to?

Suggestion:
I'm sure this question has been asked a lot. It would be great if you have a How to video or a detailed documentation with pictures on how to perform this so you can just point users to the how to video or detailed documentation. Thanks.
 
Dear @Amflow_Support

Regarding the lighting extension cable, will it be plug and play or will the app need updating to offer lighting control?
Will the cable be available in July or is it more likely in August?

Lastly, have you any intentions of offering a kickstand solution?

Or have you seen an acceptable kickstand from Amflow?

Regards
thegap
 
Albertocsoares said:
@Amflow_Support - Happy to know USA sales start next week, please inform when you expect to launch in Brazil. Thank you!
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Hello,

Currently, there are no plans to launch in Brazil. We greatly appreciate your support for Amflow. As soon as there is any news, our website will be updated immediately. Please stay tuned for official announcements on our website.

Thank you.
 
Thegap said:
Dear @Amflow_Support

Regarding the lighting extension cable, will it be plug and play or will the app need updating to offer lighting control?
Will the cable be available in July or is it more likely in August?

Lastly, have you any intentions of offering a kickstand solution?

Or have you seen an acceptable kickstand from Amflow?

Regards
thegap
Click to expand...
Thank you for your inquiry
Regarding the lighting extension cable, since it has not been officially released yet, there is currently no detailed information about the specific usage. However, we can confirm that the extension cable will require soldering to connect with the lights. As for the release date, we have checked with the relevant team and there has been an update to the schedule. We will provide you with more information as soon as we receive further confirmation.

Regarding the kickstand, we are sorry to inform you that there are currently no specific sales plan, and we have not conducted internal testing on this accessory. However, please rest assured that we will collect and forward your feedback to our product team for consideration.
 
Hi,

I have an XL Carbon on order but looking to beef up the suspension to 38's and as it's my first E-Bike I wanted to check if I need to buy an E-Optimised specific fork?

Also if looking at second hand forks what length steerer tube would be ideal for an XL frame?

Many thanks
 
Last edited:
Can you point me to a link or list of error codes or symbols that might appear on the screen.
A friend of mine reports to me about a red or orange triangle with some words inscribed that he says disappears when he stops riding and so he’s not able to tell me what they say! It seems that his bike is working okay so I assume this message is a warning to attend to something
 
-nick said:
second hand forks
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Friends do not let friends pull that crap.

By the time you purchase and do the neglected service, you could have just bought a new one.

You are buying a wicked fast bike, dont screw around to save a few bucks. Just get your 38 which all work on ebikes, love mine
 
-nick said:
Hi,

I have an XL Carbon on order but looking to beef up the suspension to 38's and as it's my first E-Bike I wanted to check if I need to buy an E-Optimised specific fork?

Also if looking at second hand forks what length steerer tube would be ideal for an XL frame?

Many thanks
Click to expand...
Hi there,
Thank you for your inquiry! The Amflow PL is designed to work with a fork that has 160mm of travel, a 44mm offset, and a standard 1.5-inch tapered steerer tube.

For the steerer tube length, we recommend the head tube length of your frame plus an additional 7.5cm. For the XL size, that means you'll need a steerer tube of 205mm (130mm head tube + 75mm).
 
Highland Wheels said:
When will there be a range extender released?
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Thank you for your interest. We’re sorry that there isn’t a confirmed release timeline for the range extender at the moment. Rest assured, we’re actively collecting feedback and demand for this part and will keep our community updated with any news.
 
JonoHobart said:
Can you point me to a link or list of error codes or symbols that might appear on the screen.
A friend of mine reports to me about a red or orange triangle with some words inscribed that he says disappears when he stops riding and so he’s not able to tell me what they say! It seems that his bike is working okay so I assume this message is a warning to attend to something
Click to expand...
Sorry, we don’t currently have a public list of error codes or warning symbols available. If your friend encounters a similar issue, they can try tapping the screen when the warning appears—this should display the relevant error code. You’re welcome to contact us through our official website with the code, and our support team will be happy to assist. Thank you for your understanding!
 
Sort of bizarre to think that you are not permitted to understand what the issue is with your bike, (one that you own and is your property and responsibility, and not some corporate owned entity), and told to wait till you get home from a trail, get to an internet support line then wait for a response. So how about publish it, it should be public!
 
ChrisL82 said:
Dear @Amflow_Support ,
thx so much for the high level of interaction with the community... and also incorporating feedback into the current firmware updates of the Avinox system.

Regarding the Amflow PL Carbon Pro and your prior posting: In the SRAM app, the recommended setting for the 34T chainring is still 118 chain links and the setup key in position B.

Is there any news why this is so/why this is not corrected by SRAM (if it is wrong)?

Are you still recommending 120 links and the setup key in position A, also for the bikes currently delivered?

Thx for keeping us posted and updated about this matter.
Greetings from Germany

Chris
Click to expand...
Amflow PL Carbon PRO, I'm running 118 links and setup key on B. 1500km on the clock and no problem, everything goes well. I think that 120 links and setup A works well in the same way. Which one is better and what is the difference? I don't know...
 
JonoHobart said:
Sort of bizarre to think that you are not permitted to understand what the issue is with your bike, (one that you own and is your property and responsibility, and not some corporate owned entity), and told to wait till you get home from a trail, get to an internet support line then wait for a response. So how about publish it, it should be public!
Click to expand...
We understand your frustration and the inconvenience of not being able to access the necessary information about your bike immediately. We truly appreciate your suggestion and take your feedback seriously. We are continuously working on improving our service, and your input is invaluable to us.

In the meantime, if you need assistance, please feel free to contact us, and we will do our best to provide you with timely support.

We sincerely apologize for any inconvenience this may have caused you.

Thank you for your understanding and cooperation.
 
@Amflow Support: Today, I had to make use of Walk Assist for a prolonged period (about 10 minutes). I think the facility is great and it certainly made my life easier. However, having to hold the rocker switch down constantly whilst pushing up a steep, undulating surface covered in long grass became uncomfortable pretty quickly.

Is there a method of toggling Walk Assist on until switched off?

Thanks,
Andy.
 
Bikeeandy said:
@Amflow Support: Today, I had to make use of Walk Assist for a prolonged period (about 10 minutes). I think the facility is great and it certainly made my life easier. However, having to hold the rocker switch down constantly whilst pushing up a steep, undulating surface covered in long grass became uncomfortable pretty quickly.

Is there a method of toggling Walk Assist on until switched off?

Thanks,
Andy.
Click to expand...
Not gonna happen, as this would represent great hazard, imagine falling while using walk assist and bike somehow pushes you over the cliff ... Or you fall and get your fingers between chain and chainring ...
 
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