Amflow Customer Support team is here!Amflow Support questions only please

Hello, I'm having a lot bluetooth connection issues with the Amflow and my gps Wahoo Element Roam v2.
They work fine away from each other but as soon as my gps is near the Amflow I have to unpair/delete completely the Amflow from my bluetooth device on my android phone (Pixel 4a android 13) to connect my gps to my phone. After that I can't repair to the Amflow without deleting my gps and rebooting my phone.
Is this a known issue ?
Hello, The issue seems to be solved by only using the Amflow or the gps with their respective apps as suggested by Wahoo support. The advice is to not use directly the bluetooth settings in the phone parameters.
 
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Hi Amflow
Are there any plans to produce 27.5” rear wheels as an after sale product to match the existing 29” Amflow wheels? Would be good for us mullet fans to have a matching wheelset.
Thanks for your question! We haven't received any news about more purchase options at this moment, but we'll definitely take your suggestion into account for future planning.
 
Hello @Amflow_Support ,

When I charge my PL Carbon I've noticed when I plug it in, the screen will turn on and battery will display - but it won't actually charge. It won't display a charge countdown and the charge percentage does not increase.

If I turn on the bike, it then starts to charge. I can then turn off the bike and the screen will display the charge countdown and it'll charge without fuss.

Is that by design? Every other ebike I know you can just plug it in and it'll charge.

Thanks
Under normal environmental conditions(between 0°C and 40°C), it is generally not necessary to turn on the control display for the PL Carbon to charge and show the remaining time. We recommend ensuring that your bike's firmware is updated to the latest version. If you require further analysis, please feel free to contact [email protected] and provide us with the logs. We will be happy to check for any anomalies.
 
Hi Amflow,
is it possible to install a SRAM Eagle AXS while getting power from the main 800wh battery, on the non Pro version?
Thanks
 
Hi. Thanks for running this thread its very useful. My question for you. Is it possible to go back to a previous software or firmware version if you don't like the latest release
Cheers
 
Just bought Amflow Pro, everything updated. iPhone 15Pro latest iOS. All permissions to app granted. Standing next to bike with the phone and yet alarm is triggered. Looking at BT settings the bike is disconnected. So it does not auto connect it seems. Have to cancel alarm through passcode on the bike. Also Strava authorization error - do I have to use the same email for both amflow and strava accounts? Otherwise terrific bike.
 
hi,

i know it's not really AMFLOW support related.
But Avinox system being already near perfect (wireless control, touchscreen, app, unrivaled smart progressive assistance, slim battery) AND Since most brands are too busy to keep up failing to match enduro geo + slim battery + packed motor + ultra smooth, progressive, and reactive assistance ... I write my suggestion here !

next AMFLOW emtb i'd like to buy (enduro) :
- 170 or 180/180 mm traval
- SAVEMYSHOCK geo / kinematics
- Dual crown compatible ?
- Mx wheels compatible (and full 29 too through flipchip, like the AMFLOW PL)
- Frame kit option ?

#SAVE-EMTB-FROM-MEDIOCRACY
 
Hi Amflow,
is it possible to install a SRAM Eagle AXS while getting power from the main 800wh battery, on the non Pro version?
Thanks
Yes, it's indeed possible to install a SRAM Eagle AXS and power it from the main 800Wh battery, even on the non-Pro version. We recommend following the manufacturer's official guidelines for shifting kits to ensure optimal performance. You'll need to replace the rear derailleur, shifter, chain, and cassette for the installation.

Please note that the GX system uses an HG freehub body. If you're planning to upgrade to the X0 electronic shifting kit, you'll also need to switch the freehub body to the XD specification.
 
Hi. Thanks for running this thread its very useful. My question for you. Is it possible to go back to a previous software or firmware version if you don't like the latest release
Cheers
Currently, firmware downgrading is not supported, but we will take your advice into account :)
 
Just bought Amflow Pro, everything updated. iPhone 15Pro latest iOS. All permissions to app granted. Standing next to bike with the phone and yet alarm is triggered. Looking at BT settings the bike is disconnected. So it does not auto connect it seems. Have to cancel alarm through passcode on the bike. Also Strava authorization error - do I have to use the same email for both amflow and strava accounts? Otherwise terrific bike.
Thank you for choosing Amflow! You can use your phone as a Bluetooth key by enabling Mobile Key Unlock. Additionally, you can choose Disable Temporarily in the theft detection feature to avoid any accidental alarms. When it comes to connecting your Avinox account with Strava, you don't need to use the same email address.
 
hi,

i know it's not really AMFLOW support related.
But Avinox system being already near perfect (wireless control, touchscreen, app, unrivaled smart progressive assistance, slim battery) AND Since most brands are too busy to keep up failing to match enduro geo + slim battery + packed motor + ultra smooth, progressive, and reactive assistance ... I write my suggestion here !

next AMFLOW emtb i'd like to buy (enduro) :
- 170 or 180/180 mm traval
- SAVEMYSHOCK geo / kinematics
- Dual crown compatible ?
- Mx wheels compatible (and full 29 too through flipchip, like the AMFLOW PL)
- Frame kit option ?

#SAVE-EMTB-FROM-MEDIOCRACY
We truly appreciate your enthusiasm and suggestions regarding the Avinox system and your ideas for the next Amflow eMTB. We've noted your input, and although we can't make any promises right now, we're always striving to enhance our products. We hope that we'll be able to bring you the bike of your dreams in the future.

Thanks for connecting with us and sharing your vision!
 
Hi!

I regret to inform you about the poor performance of the Avinox GNSS head module in interference conditions.

I have recently devoted a lot of time to this problem and can now definitely say that the GNSS head module obviously uses "old" civil satellite signals L1. For several years now, navigation chips have been mass-produced that also use the civil aero-navigation signal L5. The combined use of two signals (multi-band mode) allows for a significant increase in detection speed, positioning accuracy and (most importantly) interference immunity.

In connection with the military events that are currently taking place in various parts of the world, various electronic warfare systems have begun to be widely used in many countries, including radio suppression or spoofing. This is especially relevant for large cities, in areas where military bases or vital facilities are located. As a result, GNSS based on the use of single-band modules either stopped working correctly or work very poorly, unstable. I can include the Avinox GNSS module among such devices.

For example, in the area of my training, modern Garmin and Wahoo head units work accurately and stably (despite radio interference). Whereas Avinox draws a chaotic line instead of a track and often loses the navigation signal altogether. OK! It would be possible to use Garmin or Wahoo bike computers or sports watches to record tracks, but for some reason you do not provide the ability to connect bike sensors to external bike computers via ANT+ or BTE.

That is, the entire functionality of the Avinox control unit turned out to be useless and non-functional. This is a very disappointing fact. The system is closed in itself and does not work properly in difficult electromagnetic conditions. I can't even download the fit/gpx file from your system. A complete dead end.

I think that without replacing the Avinox head unit it is unlikely that the GNSS receiver can be improved. But maybe it is possible to open access to the bike sensors to connect bike computers? This is the most anticipated update that everyone is waiting for.

Thanks.
 
There is one more remark about the work of Avinox geo-tracking. Even if geo-tracking works, the sampling frequency of marks is low. Garmins (not only this brand) have a standard rate of 1 mark per second. As a result, the track is drawn in detail and accurately. Avinox gives 1 mark every 11 seconds. As a result, the track is rough, distorted, small sections are not drawn, sharp turns are are beveled. As you understand, the heart rate, cadence, speed and power readings are averaged with the same rare rate. Who came up with such rough sampling for such high-speed equipment as an e-bike is a mystery.
 
My new Amflow bike suddenly developed this scratch noise inside the frame when I push the dropper post lever. Sounds like the cable is scratching against something inside. If I need to remove the seat post to look, what are the procedures for that? As I cannot see the cable guide, do I need to loosen that as well.
 
You need to slacked the cable guide bolts in the frame (2 of those are the water bottle mounts), the user manual shows you how to do this and the torque to re tighten them to. You can then feed the dropper cable in from the level end whilst pulling up on the seat post to raise/remove it. All pretty standard stuff for any bike with a dropper. The user manual is really good and clear on the steps.
 
My new Amflow bike suddenly developed this scratch noise inside the frame when I push the dropper post lever. Sounds like the cable is scratching against something inside. If I need to remove the seat post to look, what are the procedures for that? As I cannot see the cable guide, do I need to loosen that as well.

Be interested to hear what you find - mine does this also but has done since I had it, so I assumed it was working correctly.
 
I am thinking of buying a spare battery for overnight camping trips but I am unsure if it's feasible to drop the motor and replace batteries when required and how long it will take. I regularly do this on my bosch motor because of engine mounting bolts coming loose and its probably a half hour job
 
Be interested to hear what you find - mine does this also but has done since I had it, so I assumed it was working correctly.
The seat post works fine, it was just the squeaking noise quite annoying. Took out the dropper post and checked. It was found that the spring at the bottom of the seat post was squeaking every time it was stretched. Put some grease there, then no more noise. One thing to pay attention is to remove the lever from the mount and undo the screws for the cable guide before pulling out the seatpost. You need to pull the cable quite a bit to get the dropper post out completely.
 
Be interested to hear what you find - mine does this also but has done since I had it, so I assumed it was working correctly.
The seat post works fine, it was just the squeaking noise quite annoying. Took out the dropper post and checked. It was found that the spring at the bottom of the seat post was squeaking every time it was stretched. Put some grease there, then no more noise. One thing to pay attention is to remove the lever from the mount and undo the screws for the cable guide before pulling out the seatpo
You need to slacked the cable guide bolts in the frame (2 of those are the water bottle mounts), the user manual shows you how to do this and the torque to re tighten them to. You can then feed the dropper cable in from the level end whilst pulling up on the seat post to raise/remove it. All pretty standard stuff for any bike with a dropper. The user manual is really good and clear on the steps.
Thank you for your answer, I fixed that at last.
 
The seat post works fine, it was just the squeaking noise quite annoying. Took out the dropper post and checked. It was found that the spring at the bottom of the seat post was squeaking every time it was stretched. Put some grease there, then no more noise. One thing to pay attention is to remove the lever from the mount and undo the screws for the cable guide before pulling out the seatpost. You need to pull the cable quite a bit to get the dropper post out completely.


Thanks - I wonder if that’s the issue I have. When I get a free weekend I’ll give that a look, thanks!
 
Be sure to loosen and then re tighten the cable clamp bolts. If you don't loosen them you will be forcing the cable through the clamp, one of the reasons the amflow doesn't rattle at all is that they have nice features like the cable clamp which prevents and cable rattle in the frame. So be sure to tighten it backup (to the correct torque)
 
Hi!

I regret to inform you about the poor performance of the Avinox GNSS head module in interference conditions.

I have recently devoted a lot of time to this problem and can now definitely say that the GNSS head module obviously uses "old" civil satellite signals L1. For several years now, navigation chips have been mass-produced that also use the civil aero-navigation signal L5. The combined use of two signals (multi-band mode) allows for a significant increase in detection speed, positioning accuracy and (most importantly) interference immunity.

In connection with the military events that are currently taking place in various parts of the world, various electronic warfare systems have begun to be widely used in many countries, including radio suppression or spoofing. This is especially relevant for large cities, in areas where military bases or vital facilities are located. As a result, GNSS based on the use of single-band modules either stopped working correctly or work very poorly, unstable. I can include the Avinox GNSS module among such devices.

For example, in the area of my training, modern Garmin and Wahoo head units work accurately and stably (despite radio interference). Whereas Avinox draws a chaotic line instead of a track and often loses the navigation signal altogether. OK! It would be possible to use Garmin or Wahoo bike computers or sports watches to record tracks, but for some reason you do not provide the ability to connect bike sensors to external bike computers via ANT+ or BTE.

That is, the entire functionality of the Avinox control unit turned out to be useless and non-functional. This is a very disappointing fact. The system is closed in itself and does not work properly in difficult electromagnetic conditions. I can't even download the fit/gpx file from your system. A complete dead end.

I think that without replacing the Avinox head unit it is unlikely that the GNSS receiver can be improved. But maybe it is possible to open access to the bike sensors to connect bike computers? This is the most anticipated update that everyone is waiting for.

Thanks.
Thank you for taking the time to provide such a thorough explanation of the challenges you've encountered with the Avinox GNSS head module. We understand the importance of reliable performance, especially in environments subject to electromagnetic interference.

I have forwarded your feedback and observations to our engineering team to verify the supported frequency bands. Your input about the potential benefits of multi-band capabilities, like the use of L5 signals, is very insightful.

Additionally, we acknowledge your suggestion regarding access to connect bike sensors with external bike computers via ANT+ or BLE. Your feedback is invaluable, and we are recording this as a significant feature request for consideration in future development.
 
There is one more remark about the work of Avinox geo-tracking. Even if geo-tracking works, the sampling frequency of marks is low. Garmins (not only this brand) have a standard rate of 1 mark per second. As a result, the track is drawn in detail and accurately. Avinox gives 1 mark every 11 seconds. As a result, the track is rough, distorted, small sections are not drawn, sharp turns are are beveled. As you understand, the heart rate, cadence, speed and power readings are averaged with the same rare rate. Who came up with such rough sampling for such high-speed equipment as an e-bike is a mystery.
I understand that 5-second intervals may not provide the resolution needed for accurate segment timing. If you have any screenshots of the related ride files, please share them with us. This information will be invaluable as we work on optimizing the app to better meet your needs.
 
I am thinking of buying a spare battery for overnight camping trips but I am unsure if it's feasible to drop the motor and replace batteries when required and how long it will take. I regularly do this on my bosch motor because of engine mounting bolts coming loose and its probably a half hour job
Unfortunately, we can't sell batteries separately. And you'll possibly need hex wrenches and special tool to remove the motor and the battery on the Amflow PL. Nonetheless, I’ll make sure to note your riding situation for our higher-ups to consider offering more solutions for different riding scenarios down the line.
1746417717272.png
1746417744339.png
 
Unfortunately, we can't sell batteries separately. And you'll possibly need hex wrenches and special tool to remove the motor and the battery on the Amflow PL. Nonetheless, I’ll make sure to note your riding situation for our higher-ups to consider offering more solutions for different riding scenarios down the line.View attachment 159938View attachment 159939
Thanks
That looks reasonably straight forward but it won't be a whole lot of use to me if I can't purchase a 2nd battery. What is the reason for this? Also when I fly with an ebike the battery must be removed first. The battery is able to be couriered in advance via land mail
Cheers
 
Unfortunately, we can't sell batteries separately. And you'll possibly need hex wrenches and special tool to remove the motor and the battery on the Amflow PL. Nonetheless, I’ll make sure to note your riding situation for our higher-ups to consider offering more solutions for different riding scenarios down the line.View attachment 159938View attachment 159939
Nice, like just how well down the battery is. Feels a very well balanced Bike. 800 miles in and completely fault free. Thanks for bringing this Bike to market, it’s takes EMTBing to a whole other level.
 
Is there an app / firmware beta testing program? How can I register?
 
I understand that 5-second intervals may not provide the resolution needed for accurate segment timing. If you have any screenshots of the related ride files, please share them with us. This information will be invaluable as we work on optimizing the app to better meet your needs.
Dear friends,

Спасибо за ваш отклик. Вы пишите про 5-секундные интервалы. Я не имею доступа к исходным gpx-файлам Avinox и был вынужден скачивать оригинальный файл из Стравы. Там я увидел интервалы 11-12 секунд между отметками. Но даже 5 секунд это недопустимо грубый интервал для е-байка. Рад, что вы в контакте с группой инженеров, я думаю они понимают наши озабоченности. Спасибо вам!
 
Quick question.

How many Chain links do I need for the SRAM Transmission? I read that the AXS Tool from SRAM might be wrong
Bike XL
36T Chainring
Setup Key A or B?

Thank you
I have 36/120 and B like the app says and it works god=)
 
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