WARNING - Do Not Buy an AmFlow From the AmFlow Website

[F4Flyer]

It isn’t inconceivable that Amflow makes themselves a pariah brand with this behavior and it is probable they are having cash-flow issues. Since new DJI drone models are banned in the US now, and the US represents at least 30% of their sales, it could be having a big impact.

 

[RustyMTB]

It isn’t inconceivable that Amflow makes themselves a pariah brand with this behavior and it is probable they are having cash-flow issues. Since new DJI drone models are banned in the US now, and the US represents at least 30% of their sales, it could be having a big impact.

Sounds like wishful thinking. It's a big world.

 

[F4Flyer]

Sounds like wishful thinking. It's a big world.

I wish for nothing Amflow related but facts are facts. US sales were 30%-35%. New models are banned here. Those are facts. So then we can surmise that US sales are down and probably not growing. That is reasonable inference. Any question?

 

[RustyMTB]

Any question?

No questions just a repeat of the observation that the world doesn't revolve around the USA, especially with the multiple bankrupt running it & you have used imaginary American exceptionalism to extrapolate a business outselling just about everyone else to be what was it? A pariah brand in financial trouble.

You seem excitable to me.

 

[F4Flyer]

No questions just a repeat of the observation that the world doesn't revolve around the USA, especially with the multiple bankrupt running it & you have used imaginary American exceptionalism to extrapolate a business outselling just about everyone else to be what was it? A pariah brand in financial trouble.

You seem excitable to me.

You seem very uninformed or uneducated (or too young) in all this BUT I can try to educate you. The US is a huge and for many, the largest electronic market. The CES (Consumer Electronics Show) is the largest and most powerful conference for electronics retailers globally. DJI was one of the most prominent and well-funded showcasers there from 2020-2024. How do I know this stuff instead of you? For one, I attended CES for a decade. I spoke to the DJI execs as part of my company at the time and also out of curiosity....ever year. We ordered electronics from some Chinese companies for the US market. Not drones...I was just curious about the tech. That is when I learned that the US market was almost 35% of their business and they wanted to dominate the US market due to the margins here. The US consumer happily pays $1,000 - $3,000 for consumer drones.

Fast forward to 2025...post ban, DJI themselves don't show up but their proxies do with their drones but business in the US is down. These are all facts and knowledge gained from conversations with DJI and some other Chinese proxies. You are pretty outclassed here but I hope you learned something instead of posting emojis. If you did not learn anything, good luck.

 

[RustyMTB]

You are pretty outclassed here

Something of an assumption, since you don't know me, what I do or who I deal with, bordering on chronic insecurity seems to me. And yeah, you definitely used more words than I would have to describe going to a trade show. Let's see if you're right then shall we? DJI to go bust in a time frame of your choosing.

 

[Powerslider]

You seem very uninformed or uneducated (or too young) in all this BUT I can try to educate you. The US is a huge and for many, the largest electronic market. The CES (Consumer Electronics Show) is the largest and most powerful conference for electronics retailers globally. DJI was one of the most prominent and well-funded showcasers there from 2020-2024. How do I know this stuff instead of you? For one, I attended CES for a decade. I spoke to the DJI execs as part of my company at the time and also out of curiosity....ever year. We ordered electronics from some Chinese companies for the US market. Not drones...I was just curious about the tech. That is when I learned that the US market was almost 35% of their business and they wanted to dominate the US market due to the margins here. The US consumer happily pays $1,000 - $3,000 for consumer drones.

Fast forward to 2025...post ban, DJI themselves don't show up but their proxies do with their drones but business in the US is down. These are all facts and knowledge gained from conversations with DJI and some other Chinese proxies. You are pretty outclassed here but I hope you learned something instead of posting emojis. If you did not learn anything, good luck.

I’ve had to work CES since 2002, and can relate to your perspective.

 

[F4Flyer]

Sure sure...I bow to your level of knowledge and experience. All the best....

 

[RustyMTB]

Aw don't go now, you promised us a DJI prediction

 

[Big Ted]

And still no refund yet

 

[Tsots]

This is not a reflection of the bikes but the company. This is my story.
At the beginning of May i decidied to order my PX Pro from the AmFlow website as there was none available in stores around Australia anywhere and the expected delivery date changes every day to constantly be 6 weeks till delivery (see attached screenshot from today).
2 weeks after I paid AmFlow IN FULL $14000, i managed to find a dealer that managed to get a PX Pro in my size. So I promptly requested a refund via the AmFlow web site and within 30 minutes my order was changed to “Refund Processed”, and the fine print said it could take between 7 and 14 business days. (Which is crap as banks in Australia dont hold onto your money for any reason and I was told IF it was sent it would be in my account by the next business day)
Anyway, I waited the full 14 business days and then the emails started. First AmFlow kept telling me to chase my bank as that’s where the hold up is. Then after another week they finally admitted to an internal glitch that caused the initial refund not to go through.
So for the past 3 weeks AmFlow keep stating that the refund has been made but still nothing in my account.
I have been advised by retail people that the Chinese are terrible to deal with when it comes to money, but I won’t go into those issues.
My issue is I paid $14k for a bike and these bastards won’t give me a refund, so, ironically, I can go and buy an AmFlow.
Be warned, just wait till they are in stock and buy from your local bike shop, although I have heard that with a lot of other brands moving to the Avinox drive system Australia won’t see any bulk new bikes arrive until 2027.
I thought I was doing the smart thing and buying direct like I have done with other high end bikes.
You have been warned.

View attachment 186265

 

[Suns_PSD]

I'd be, realistically without a new bike at all for a good while if a brand didn't refund me or deliver my new 5 figure bike. My annual bike purchase are items I budget for in a long list of things that I have to pay for, like everyone else.
This sucks for those that are experiencing this.
Have to say that I had really been warming up to the brand as of late, the product has proven itself after all. The DJI motor is dope and even the new Amflows look fantastic to me.
Reputation, consistency, etc. matters to me as well. If the brand was holding my money not in a million years would I still go and buy one from another source. Not even their motor actually.

 

[Big Ted]

I'd be, realistically without a new bike at all for a good while if a brand didn't refund me or deliver my new 5 figure bike. My annual bike purchase are items I budget for in a long list of things that I have to pay for, like everyone else.
This sucks for those that are experiencing this.
Have to say that I had really been warming up to the brand as of late, the product has proven itself after all. The DJI motor is dope and even the new Amflows look fantastic to me.
Reputation, consistency, etc. matters to me as well. If the brand was holding my money not in a million years would I still go and buy one from another source. Not even their motor actually.

Yeah I’m hearing ya dude. But in my defence not sure about the other guy (Flowrider X), I reached out to a retailer who had the PX in my size and he was happy to send it to me while the refund went through. So technically Ive only paid once for the bike, unlike Flowrider X who has paid twice, so in my case me and 5he retailer thought it would be a simple refund and transfer of coin.
What I’m pissy about is multiple emails blaming “banking process time, and check with my bank”, until they realised they screwed up.
What’s more…….I STILL DONT HAVE MY REFUND. I’m currently thinking of how I can justify a $28000 bike to the Mrs if this money does not turn up.

 

[Heated]

Yeah I’m hearing ya dude. But in my defence not sure about the other guy (Flowrider X), I reached out to a retailer who had the PX in my size and he was happy to send it to me while the refund went through. So technically Ive only paid once for the bike, unlike Flowrider X who has paid twice, so in my case me and 5he retailer thought it would be a simple refund and transfer of coin.
What I’m pissy about is multiple emails blaming “banking process time, and check with my bank”, until they realised they screwed up.
What’s more…….I STILL DONT HAVE MY REFUND. I’m currently thinking of how I can justify a $28000 bike to the Mrs if this money does not turn up.

If a month goes by, just slaughter them on all Socials, Get some Reels etc going and itll grab their attention when It brings negativity towards them.

 

[irie]

If a month goes by, just slaughter them on all Socials, Get some Reels etc going and itll grab their attention when It brings negativity towards them.

Shouldn't have to consider this as an option.

 

[RustyMTB]

Shouldn't have to consider this as an option.

Knee jerk reaction says it's a bad idea. However, I bought a bike from Deporvillage in 2022 & was charged VAT twice on it, amounting to an £850 overcharge I got nowhere with the company & out of frustration, left a review detailing what had happened. Couple of days later, they refunded me, so it can work but it is the big red button you should think carefully about before pressing.

 

[Big Ted]

Yeah look, it’s been well over a month now and all I seem to get is promises of next week blah blah blah, that’s why I posted here.
I was surprised that Flowrider X has the same issue in Europe. Problem is I love the PX Carbon Pro and I don’t want any other bike, I just want to pay the retailer for it now.
WHERES MY REFUND?

 

[FlowRiderX]

Yeah look, it’s been well over a month now and all I seem to get is promises of next week blah blah blah, that’s why I posted here.
I was surprised that Flowrider X has the same issue in Europe. Problem is I love the PX Carbon Pro and I don’t want any other bike, I just want to pay the retailer for it now.
WHERES MY REFUND?

I have to wait until my bank has finished the investigation where the money went. After that i confront them with the proof. If that doesn't help i'll press every damn red button and go nuclear.

 

[Big Ted]

I have to wait until my bank has finished the investigation where the money went. After that i confront them with the proof. If that doesn't help i'll press every damn red button and go nuclear.

Of course dude, holy crap I can’t believe your situation any more than I believe my own

 

[jokermtb]

Is it possible you actually ordered your bike from a faux-Amflow website that looked identical to the real one? They're definitely out there. I was looking at Amflow PR bikes yesterday online and came across quite a few 'bike shops' that would gladly take my $1000 usd deposit on the yet to be released PR. I was once similarly bamboozled by a faux-Rapha website that looked identical to the real one. Luckily my credit card company took care of it.

 

[zaskarmark]

This applies to any business China…for any reasons.

Yet, if there was a show of hands, many members on this forum would admit to purchasing from Alibaba/Aliexpress with no issues. The major issue here is the manner in which funds were being distributed. As many others have already pointed out, Paypal or a credit card would have avoided ALL of it from getting to this point. I think the OP has already been hammered enough on this issue. Now he just needs a bit of understanding and $14k from Amflow.

 

[Big Ted]

Is it possible you actually ordered your bike from a faux-Amflow website that looked identical to the real one? They're definitely out there. I was looking at Amflow PR bikes yesterday online and came across quite a few 'bike shops' that would gladly take my $1000 usd deposit on the yet to be released PR. I was once similarly bamboozled by a faux-Rapha website that looked identical to the real one. Luckily my credit card company took care of it.

No

 

[zaskarmark]

Thanks for all the info guys. I've made up my mind and so did a few of my buddies. We've been waiting on ordering Amflows until we find out about extenders, but this solved it. No Amflows for us. My LBS said they won't be carrying Amflows either.

Same here. The wife finally agreed to let me order an Amflow, but after this shit storm of negative stories about the company, there is NO way in hell I'm making that big a purchase only to get screwed before AND after the sale. Hey, Amflow... Walmart gives much better sales/service on their $79 HUFFY bikes than you do on $14k emtbs, from what I have garnered from this thread.

 

[FlowRiderX]

Is it possible you actually ordered your bike from a faux-Amflow website that looked identical to the real one? They're definitely out there. I was looking at Amflow PR bikes yesterday online and came across quite a few 'bike shops' that would gladly take my $1000 usd deposit on the yet to be released PR. I was once similarly bamboozled by a faux-Rapha website that looked identical to the real one. Luckily my credit card company took care of it.

Nope, it's their real website and their bank account in the netherlands is also real and makes sense.

 

[Ekim]

This is not a reflection of the bike itself, but rather my experience dealing directly with AmFlow.
At the beginning of May, I decided to order a PX Pro directly from the AmFlow website because there were none available in stores anywhere in Australia. At the time, the website showed an expected delivery timeframe of approximately six weeks. Interestingly, that estimate still appears to remain at around six weeks no matter when you check (see attached screenshot).
Two weeks after paying AmFlow the full purchase price of approximately $14,000 AUD, I managed to find a dealer who had a PX Pro available in my size who was happy to send me the bike while my APPROVED refund went through the normal process. I immediately requested a refund through the AmFlow website. Within 30 minutes, my order status was changed to “Refund Processed”, with a note stating that refunds could take 7–14 business days to appear.
I waited the full 14 business days, but no refund arrived. I then began corresponding with AmFlow support. Initially, I was repeatedly advised to contact my bank because the delay was supposedly on my side. After another week, AmFlow acknowledged that an internal system issue had prevented the original refund from being processed.
For the past three weeks, AmFlow has continued to advise that the refund has been processed, yet the funds still have not appeared in my account.
My concern is simple: I paid $14,000 for a bike that I never received, and more than a month after requesting a refund, I am still waiting for my money to be returned.
Based on my experience, I would recommend waiting until stock is available through a local bike shop rather than ordering directly from the AmFlow website. I have purchased other high-end bikes directly from manufacturers in the past without any issues, so this has been a disappointing experience.
I want to stress that this post is not about the bike itself. My experience with the PX Pro purchased through a dealer has been excellent. This post is solely about the refund process and customer service experience I have encountered when ordering directly from AmFlow.
Hopefully this information helps others make an informed decision
.

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Seems Amflo is very difficult to deal with in anything customer service related. I think you are even fortunate for getting to speak with someone. I know of 2 people who have been trying to get their deposits back for over 4 months.

 

[Big Ted]

BIG NEWS:
I just got my refund after 6 weeks of pain. Thanks to everyone who supported me and did NOT feel the need to tongue lash me about paying via direct deposit. Lesson learned.
Now for Flowrider X, there is hope mate, I really hope that you get a good result also.
Love the bike, hate the company.

 

[FlowRiderX]

BIG NEWS:
I just got my refund after 6 weeks of pain. Thanks to everyone who supported me and did NOT feel the need to tongue lash me about paying via direct deposit. Lesson learned.
Now for Flowrider X, there is hope mate, I really hope that you get a good result also.
Love the bike, hate the company.

Good for you! A little hope...

 

[FlowRiderX]

I know of 2 people who have been trying to get their deposits back for over 4 months.

Can you bring them here, let them tell their stories?

 

[Astro66]

I just got my refund after 6 weeks of pain.

I'm glad you got it sorted. 6 weeks was lucky in my opinion.

Thanks to everyone who supported me and did NOT feel the need to tongue lash me about paying via direct deposit.

The support, whilst nice, achieves nothing other than making you feel better. You learn nothing.

The tongue lashing about not using direct payment with foreign online websites, is a valuable lesson that you will not soon forget, and a tool you now carry forever. Which you needed to hear from peers.

People paying for things on foreign online websites with direct payment, only encourages scammers to try the same. Hence why it frustrates so many people.

BTW. If you needed a virtual hug. I'm not sure a Mountain Bike forum was your best port of call ....... I've seen some of these blokes. It's not pretty ........

 

[Gingershrek]

Just a comparison, my brother recently purchased a Santa Cruz V10 from Jenson in US. He payed by direct deposit PLUS as they would not ship to Australia he got one of those “my US mailbox” address things. So he paid for the bike, it was shipped to Florida to his US address then they shipped to Australia all without a hitch. Then Jenson send him a $200 US voucher to use in their store as a thank you.
Admittedly he did not cancel his order but that’s the difference dealing with the US.

Dude, jenson is awesome. I live about two hours away from them in commiefornia, if I order before 10am, I always have whatever I ordered the next day by 10am. Also, if you actually call and talk to them to place an order, they will usually do better on the price of certain items. Last thing I ordered that was pricey, was a marzocchi bomber air, called in just to verify fitment as the website wasn’t matching up description with title. The guy I talked to dropped it from 479 to 279. Pretty sick. They’ll always have my business.