good news, i just received the shipping confirmation of the new latch :
I don’t think it’s going to be the new one, I have been told in the beginning of 2024 for “the fix”
Yes, didn’t work for the cutouts of power
Hi, today I made my first ride with the strive on cfr, I installed Tobias' modification immediately, before using it, I didn't encounter any problems, neither with installation nor with the functioning of the motor/battery.
Only two rides and about 50km. All good by now
I think the standard latch can do that with no issues though. It usually takes a bit longer for issues to show up... Keep checking and let us know how it pans out.
For me the bike is perfect apart from ONE issue...the battery latch/batter disconnect issue. I personally haven't had this problem but lots have. Canyon and Bosch are apparently developing/testing a solution.are there any big and/or prevailent problems with Striven ? anything that should stop you from buying it? or just usual problems with a new design, minor or not very common ?
If you want to take a gamble, go for it, but if you have battery latch issues, it's a nightmare, at least in my experience, the bike has more time off than actual riding, for me this is my first and last canyon bike, costumer service experience for me has been awful, sent a ticket last week and still waiting for a reply....are there any big and/or prevalent problems with Strive
It's an easy fix. You just slide the battery out, undo the latch and bolt the new one on. (Assuming you mean the current fix.)
I had to send it 2 times, the first was relatively early after the bike was released, it came back with the latch already broken and because they did not check the bike properly, it caused damage to the connector and had to send it back again and came back with a damaged cable on the back of the motor, with a total time of approximately 10 weeks out in service, and still haven't received a response from them, total incompetence, if you read the thread, I've posted my "adventure" here...
Tell me about it
My first ebike and I have an enduro which I ride hard and have raced. I feel fine as many bikes have an Achilles heel of some sort. Never is everything perfect and everyone perfectly happy. So go for it! I did
this is what i recieved, only the cover, not the latch itself:I don’t think it’s going to be the new one, I have been told in the beginning of 2024 for “the fix”
Glad your service support works properly, I've sent a service request almost 2 weeks ago, still nothing back from canyon, I did get a feedback request survey email for such service ticket, of course I've valued as 0 stars....I'm never buying a canyon again
I'm sorry i was not clear. i'm aware that what I received is not what i need. this cover is the only part i did not need to replace . What i wanted to say is that i don't think the error of this wrong shipping is caused by Belgian service center but at Canyon shipping/warehouse at gemany.
I’ve also gone the non zip tie route and hope it’s sufficient with Tobias’s fix.
Out of interest, do you have any pics and what does the "fix" appear to achieve? Does it just better spread the weight of the battery across the latch or something?
Try it without the fix…
