Yeah... You need to remove the plug by getting a piece of the plug, pinching it, and not just the handle. I use two hands.
I was at a specialized store looking at a bike and opened the charge port door to peek in there. The plug handle was missing. LOL
The store broke it off charging it one time.
The entire charge port door and contents are a design disaster. It's literally located in the worst possible location on the bike.
If you said "where could we put the door to do the most damage?"
No need, it's already there