Other Turbo levo S Works Fatty 2018 One select button on remote stopped working

[jonny strauss]

Hi all. '+', turbo and assist buttons working on remote but '-' doesn't. The up / down on the battery works ok. So i have to use the '-' button on the battery then use the remote for '+'. Before i buy a new remote, is there anything to try? Is it worth opening up the remote to see if there's a loose connection or something? I'm no e-whizz. Thanks a lot.

 

[pocii]

would be water-damaged or the switch is broken. if you have no soldering skills or equipment....no chance

 

[jonny strauss]

Hiya, i can solder if a wire's come off but i wouldn't be so good at diagnosing the issue if i look in there and it's not immediately obvious. I was just wondering if someone else had button issues and generally it was x, y or z...common pattern if you like. But yes, if its water damage then it's a replacement...end of. Generally careful with water so maybe the wire was tugged too hard or something.

 

[Zimmerframe]

I think historically, when anyones had a problem they seem to have just changed the controller.

It could be the connection at the motor end, or the cable could have snagged or just broken over time. I guess you've nothing to lose if you take it apart and look.

 

[spicker]

My '22 did this and the dealer simply replaced the cable under warranty. It connects to the TCU so it was an easy swap.

 

[jonny strauss]

My '22 did this and the dealer simply replaced the cable under warranty. It connects to the TCU so it was an easy swap.

You mean it was just one of the select buttons that didn't work and a new cable fixed it? Or the whole remote didn't work?

 

[spicker]

The + button wasn't working on mine either. I could cycle down but not up.

 

[jonny strauss]

The + button wasn't working on mine either. I could cycle down but not up.

weird that the cable can cause an issue with just 1 button. If i can find just the cable i'll give that a try before i replace the unit. Thanks for confirming that

 

[spicker]

I should be clear, the part that mounts to the bar with the buttons with the attached cable was replaced. The cable attaches to the TCU.

 

[jonny strauss]

I should be clear, the part that mounts to the bar with the buttons with the attached cable was replaced. The cable attaches to the TCU.

thanks, so the whole lot then. Makes more sense Thanks for clarifying.

 

[outerlimits]

Most likely the remote water damaged. Pull the motor cover and check where it plugs into the motor first. It’s a small flat plug.
I could not get a 2018 remote as there were none available. Had to get a 2020+ remote and seperate patch lead.
The remote plug on this does not fit through the carbon frame, but believe it fits the alloy frame. I had to cut and splice the wires to fit. The patch lead box fits in the space above the battery.

 

[jonny strauss]

Thanks Outerlimits. I've got it booked in for replacement. I also couldn't get hold of the 2018 one. Was told also to use the 2020+ which i was going to do, then discovered the adapter costs more than the remote! So i gave up and booked it in, in the hope they'd have a stock version. Let's see if they do. But thx for your reply.