Hi, I bought a Gen4 S-Works frameset, I've ridden it for 500 km already.
But I have a problem, after 400 km it started making strange noises when I pedal with more force, like an old analog bike with a creaking bottom bracket.
When I pull the cranks, I feel the motor spindle hanging. In fact, if I take off the cranks and pull them with my finger, I can still feel it moving like a baby tooth before it falls out, and I can hear the rattling sound. It rattles/moves the same way if I move it left and right or up and down, but only in the radial direction. It doesn't rattle/move in the axial direction. When I'm riding, I can almost hear the bearing balls squeaking. It didn't get water, there was no pedal kick, I usually ride at 90-100/min, I only weigh 80 kg, I don't ride on rough rocky trails, I don't jump with it.
Unfortunately, the head of the lbs is on vacation right now, so I can't return it. By the way, I still have my Gen1, Gen2, Gen3 Levo, I didn't start today, but I haven't experienced such a problem with any of my Levos.
Have you experienced such a motor spindle hanging?
There is the video link:
Gen4 issue video