Levo Gen 3 Rear shock can scored?

[Jase]

Put my bike in for a service just hit a year and thought it best to get the suspension done. That got sent away and turns out the can is scored. So a new can £57. Anyone else had this or pursued a warranty claim for similar? Company want £50 to pursue the claim. But maybe something I could do? It’s a Turbo Levo Expert so float x2 performance elite.
Cheers

 

[Mrj35]

Put my bike in for a service just hit a year and thought it best to get the suspension done. That got sent away and turns out the can is scored. So a new can £57. Anyone else had this or pursued a warranty claim for similar? Company want £50 to pursue the claim. But maybe something I could do? It’s a Turbo Levo Expert so float x2 performance elite.
Cheers

Maybe you have a bit of lateral play or debris got into it. I ruined a couple of aircans due to lateral play in my frame on a different bike.

 

[Jase]

Thanks, I will make sure to check that when I get the bike back.

 

[Oakhills]

Is Fox not replacing it with a 2024 x2 factory?

 

[Jase]

Is Fox not replacing it with a 2024 x2 factory?

Is something Fox are doing. The suspension service centre has my shock at the moment and they said it would be £50 to process a warranty claim. So I have had them replace the can as I need my bike. But I will give Fox a shout when I get it back.
Has there been a recall/swap out on the shocks? I bought mine Feb 2023.

 

[kawamaha]

Has there been a recall/swap out on the shocks? I bought mine Feb 2023.

AFAIK there's no recall notification, but many 2021-2023 X2's have been swapped by Fox

2024 Fox X2 changes - better reliability

Hi all, Just a heads up, 2024 Fox X2’s have some internal changes to improve reliability. Everything listed as NEW has changed. 2024 shocks are coming through now. I also asked Fox UK about them - they have been updating customers X2 shocks that have been sent in for service recently with...

www.emtbforums.com

 

[James_C]

For £57 I don't think its worth your time to mess about with. Just buy a new one and put it down to experience.

Note that not all shops charge for warranty work like that. I've had loads and paid no claim charges.

 

[Oakhills]

At least here in the States, it’s a voluntary recall on x2’s. Just send an email to the Fox warranty department and find out if yours is covered.