Questions about buying a bike online.

Nov 7, 2018
2
0
1
Dk
Ride
None
#1
Hi, im new here. I live in Denmark where ebikes are very few and very expensive. Would it be stupid of me to buy an ebike from wiggle/crc or something like bike-discount, in case of warranty issues and service stuff. I usually maintain my normal mtb myself, but if i get unlucky with an electric motor then i might need the warranty. How do online shops do the warranty stuff, if my motor dies or something? Will i need to send it back or can it be fixed by a local bikeshop here in denmark under warranty, or how is it done normally?

Thanks.
 
Last edited:

khorn

E*POWAH Master
Patreon
Jul 19, 2018
276
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153
Denmark
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Specialized
#2
I’m danish as well and bought my Levo on a Spanish website with a huge discount. I have been informed that if I have an issue it can be handled via my local Specialized dealer and he confirmed it.

Karsten
 

MattyB

Well-known member
Jul 11, 2018
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Herts, UK
#3
Also if you buy a Shimano motored bike then Shimano themselves do any warranty work with you directly; you should not have to send the motor or bike back to the retailer.
 
Nov 7, 2018
2
0
1
Dk
Ride
None
#4
Also if you buy a Shimano motored bike then Shimano themselves do any warranty work with you directly; you should not have to send the motor or bike back to the retailer.
That's awesome, maybe I should get a vitus, if they ever get them in stock.
 

Kernow

E*POWAH Elite
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Founding Member
Jan 18, 2018
806
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Cornwall uk
#5
Just returned my motor to shimano , it’s a commencal bike , and commencal were very helpful giving me choices from local bike shop / shimano uk , to mailing the motor myself direct to them ,they even sent me a pre paid postage label all sorted same day via email as I opted to send the motor direct and keep my bike here to service while the motors away . I will write a full report when the motor gets back on how it all went
 

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