I upgraded my Levo SL 1.1 to 1.2 in May last year. It was a frame only, so I moved all my bits from my 1.1 to the 1.2 and upgraded a few more on the way. One of the bits I wanted to swap were the wheels, as I still had the Roval SL Carbon wheels that came with the bike. I was the same - I didn't know what to buy, and spent a lot of time looking. I have a thread on here somewhere asking about wheels, and got loads of suggestions.
My budget was about £1500 - 2000 if I remember correctly. I wanted carbon rims that were reasonably light, but also strong. The i9 EN series were well out of my budget, but I loved the customisability of being able to pick spoke colours.
I hummed and hayed for a while, and then one day, my SL 1.1 Frame that I had listed on eBay sold for the asking price rather than all the silly offers I kept getting. £2150... so I decided I would take the plunge and order the i9 wheels I wanted... the EN315 carbon rims fully customised. I think they were £2550 from memory.
They took about 6 weeks to come, and by the time I'd had them on my bike for a week, Industry Nine had released a new model! The EN325 / 310. A slightly wider front wheel, and a more solid rear wheel.
Although I loved what I had, I was a bit miffed... and sent i9 and email expressing my disappointment. Rather than saying "tough luck - that's a product cycle" they were amazing. They offered me 3 options -
- buy another set at cost (huge discount), then sell on my current ones myself.
- return my ones, pay a small restocking fee, and get the new ones sent out.
- take an i9 goodie bag (headset, stem, spacers etc) as a goodwill gesture.
I decided to go with option 2. By the time this all came to fruition, I'd been riding the wheels for a few months, and they had various scrapes and dings... so getting a new set was nice. I was without them for about 3 weeks, but timed it with a holiday so that I was away whilst they were. I had Slik Graphics do some custom stickers too, so they're exactly as I wanted them.
Anyway - probably too much information there.
In answer to the original question - I love them, and would definitely buy them again. Support from i9 is amazing, and I've got the full service kit for the Hydra hubs, so hopefully can keep them going for a long time.
I often get compliments on them whilst out on the trails too.