Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

[divit]

Date for battery delivery 9th to 20th June. Nothing since the email. 20th slowly creeping up. Not holding my breath. Canyon seriously taking the p1ss.

 

[divit]

Well, utterly surprised today. Have had notification that my order is now in picking, so should be out for delivery soon. Yet again, not holding my breath

 

[Gspot]

Anyone tried getting a new 2nd backup battery replacement?

 

[divit]

The way canyon are taking the p1ss, I would doubt they would be available at the moment....

 

[divit]

Well, I'll be putting my lottery ticket on this weekend!!! Canyon have emailed me today,stating my battery is out for delivery. UK..

 

[Winford]

they redid their website, now my replacement does not even show on orders like it did last week. In california i dont think mine is coming anytime soon. canyon has really fucked this all up

 

[yoterryh]

they redid their website, now my replacement does not even show on orders like it did last week. In california i dont think mine is coming anytime soon. canyon has really fucked this all up

Since we are well into June, when Canton said I'd receive my new battery, I called Canyon last week for an update.

Their reply:

"Battery Delivery Update - June, meaning that you can expect to take delivery of your new battery sometime in June (this month). Once the battery is closer to it's ship date, you will receive an email detailing the dates that you can expect to receive the new battery."

At this point I'll believe it when I see it!

 

[divit]

Battery was supposed to arrive today, UPS sent me a message saying it will be delivered tomorrow. Right, well not holding my breathe, Absolute Shambles.....

 

[divit]

Can't f##king believe it. It is actually here. Hopefully everybody gets there battery soon.

 

[giles12212]

Can't f##king believe it. It is actually here. Hopefully everybody gets there battery soon.View attachment 162916

Did you get new bolts with yours?

 

[divit]

Yeah got new bolts with it

 

[giles12212]

Yeah got new bolts with it

Mine didn't, contacted them and they said I could use the original ones or they could send some more. So asked for some more to be sent. Also noticed that my headset had started to break due to lack of use, so got a new set as well. Have you had your refund yet? Still waiting on mine.
Has anyone else had their battery sent yet?

 

[divit]

 

[divit]

Rubber at the end has already, started peeling, haven't used the battery yet. Looks like the glue used is sh#t.

 

[divit]

 

[divit]

Rubber peeling from end of battery. Guess when its in the bike it won't be an issue but come on Canyon, you have made us wait almost a year and this is the shoddy crap your sending.... Never buying a canyon again!!!

 

[Arminius]

Peeling rubber have been reported by german users. Some fixed it with glue.
Also that fitting (matching?) of battery to frame / threads is not very accurate and it is recommended to first insert the (new) bolts without battery to make sure threads are working smoothly and will not be damaged i.e. be careful when putting the screws in and doing the first turnings.

 

[Ernesto Tamayo]

Canyon wrote me that my battery its on the way, they even gave me a FEDEX tracking number, hope to get it next week, but I will have to see

 

[Dennyf]

I received this from canyon today:\\
I'm not holding my breath.

Estimated delivery date

Your order will be dispatched within 1-3 business days

 

[Ernesto Tamayo]

I received this from canyon today:\\
I'm not holding my breath.

Estimated delivery date

Your order will be dispatched within 1-3 business days

exactly what they wrote me, now I am not to sure, is this only to buy more time? I wont be surprise at all if it is

 

[Winford]

Same here, notified its coming new order

 

[Ernesto Tamayo]

I finally got the battery, after almost 9 months, cant wait to try it

 

[divit]

I have my battery, hopefully the issues with them have been eradicated. Hopefully years of trouble free operations.

 

[Winford]

pretty sure my old battery is heading south. Loss of 30% of the bikes climbing power after 14 months of ownership, and 6000 miles and 800,000 feet in climbing. Last 3 rides bikes power is gone. Lucky battery is supposed to be here tomorrow

 

[yoterryh]

Another missed deadline by Canyon. After the last communication in March from Canyon promising my battery would arrive in June, once again Canyon has dropped the ball and failed to deliver. The entire battery recall debacle has been frustrating to say the least. What makes it even worse is the lack of communication from Canyon and the fact that every self-imposed deadline by Canyon has been missed!

It is extremely disappointing to have the battery problem exist in the first place, with the slow, painful wait for Canyon to make this right and deliver a replacement. Far worse is the failure by Canyon to communicate and provide updates! I am exasperated by Canyon's failure to meet their promises, and then no further updates are provided. I would expect that the bare minimum they could do when the fail to deliver my new battery would be to immediately notify me and provide an estimate of the new expected replacement date. Timely communication is no substitute for actually replacing the battery but it would demonstrate Canyon is making a strong effort to provide customer satisfaction to frustrated owners. You've failed miserably at this, Canyon. Do better!

239 days and counting since the recall

 

[Winford]

My battery came this morning in Ca, 6 buddies same bike, none have been notified yet that theirs is coming.

And no sign if that $90 a month for waiting, just the original $266 that came 6 months ago

 

[Ernesto Tamayo]

So I got the battery yesterday, and I applied for the compensation today, lets see how this ends

 

[irie]

239 days and counting since the recall

That's almost 8 months ago!

 

[Winford]

8 months ago

Our motors went from being competitive, to slower than DJI, Brose, and Bosch in that time.

Was a bad purchase

 

[Arminius]

FYI, the „final“ amount for compensation has been received by some german riders about 3-4 weeks after receipt of the new battery. It is really sad to see how Canyon is communicating and handling matters.