Fuel EXe Fuel EXe TQ Motor Issue Poll

[keeganxt]

Feel free to summarize your issues, if it was warrantied/repaired, etc.

 

[Mteam]

Motor failed (lost all drive) at about 400 miles, was replaced under warranty no probs, replacement motor has been fine

 

[Chris83]

9.7 model After 6 months started getting grinding noise in motor shop warranty it, on first ride with new motor noticed now there is less power than the old motor. I have to use full power to really feel any kind of assistance. I’ve had many problems with this bike. Had to warranty both wheels due to clicking noise , the rear end was harsh and noisy over bumps they set rear shock to fox for the updated piston and with a complete overhaul. The display stopped working and motor started to be noisy. So after all this within a year, trek decided to send me a new fuel exe and will swap all my upgrades over at no charge. This time I got it in pennyflake I wanted yellow but don’t make them anymore. We shall see how this one turns out

 

[Cell4soul]

1,200 miles. No issues thus far. Bike has been flawless and still quiet.

 

[Emailsucks98]

1yr+ review:
Overheated the motor a few times resulting in momentary reduction of power- no big deal
Remote died at 12 months, replaced under warranty
Replaced cranks, stock e13s were coming loose frequently
Frame & pivots still quiet
Replaced most stock parts due to personal preference
One failed rear carbon rim (warranty)
One failed King freehub (warranty)
GX AXS derailer, failed at 3 months (hit a stump) no warranty. Back to cables for me!

12/04 update. Ohlins shock was making knocking sounds, have been gradually turning in the clickers to get the same damping. I sent in for service, Ohlins said there was internal damage to the IFP and replacement parts are 8-12 weeks out

 

[keeganxt]

Bump to keep up to date

 

[Chris83]

9.7 model After 6 months started getting grinding noise in motor shop warranty it, on first ride with new motor noticed now there is less power than the old motor. I have to use full power to really feel any kind of assistance. I’ve had many problems with this bike. Had to warranty both wheels due to clicking noise , the rear end was harsh and noisy over bumps they set rear shock to fox for the updated piston and with a complete overhaul. The display stopped working and motor started to be noisy. So after all this within a year, trek decided to send me a new fuel exe and will swap all my upgrades over at no charge. This time I got it in pennyflake I wanted yellow but don’t make them anymore. We shall see how this one turns out

So trek said after all the problems they would just send me a whole new exe 9.7 I told them I can’t trust the motor I asked if they could send me a rail 9.8 Xt and they did! Its more fun and I enjoy it so far

 

[JP-NZ]

So trek said after all the problems they would just send me a whole new exe 9.7 I told them I can’t trust the motor I asked if they could send me a rail 9.8 Xt and they did! Its more fun and I enjoy it so far

Thats quite an upgrade! Good on Trek

 

[CJaMTB]

Just over 3,000kms and no problems. Well, in some seriously extreme weather, water entered the remote and the bike shut down. Trek sent a new remote, but I simply dried the old one, blocked the port where the water got in, and it's been good as gold ever since (plus, I now have a brand new spare remote!). I do get the odd weird noise from the motor, kind of feels like it over-runs at low cadence and speed, when not under a high load. Other than that though, it's as quite as it was on day one! Genuinely love this bike to bits, just so, SO fun to ride!