Amflow Customer Support team is here！Amflow Support questions only please

[ChainWhip]

Thank you for clarifying. We currently only support connections for Trunnion mount rear shocks. We do not yet support other types of shock mounts, such as eye-to-eye rear shocks.

I don't think you're understanding...

Do you have the shock mounting hardware specs for the non-trunnion eyelet of the shock?

(the trunnion mount is on one side, the other side that I care about bolts to the clevis link)

Not the bolt but the hardware/eyelet itself?

Example: https://ridefox.com/products/fox-shock-mounting-hardware

 

[shaun1407]

Morning,does anyone know if the new DJI nano camera connects with the avinox system ?....thanks Shaun

 

[BennyDunks]

Am I being stupid, or is there no way to sync a ride to Strava after you've initially pressed the download button? I pressed 'Download' before I'd linked Strava and was just wondering if there is any way to resync rides manually?

 

[Wilonrs]

Has anyone succesfully charged battery outside the frame? Battery has the same port, but after connecting it doesn’t work.

 

[gido]

I’m interested in purchasing the Amflow PL Carbon in size XXL, but I’ve noticed that this size is often marked as “out of stock” or “made to order” across several retailers.

Could you please clarify the following:

1. Will the XXL size continue to be produced and available in future models or production runs?
2. Will XXL be available for all versions, such as the PL Carbon Pro 800Wh?

 

[MityaZ]

Hi

I bought a new Amflow Pro, but seems that it's already paired with the shop account.
I sent a request to them, but in case they will be silent, is there any other way to reset pairing?

 

[Amflow_Support]

I don't think you're understanding...

Do you have the shock mounting hardware specs for the non-trunnion eyelet of the shock?

(the trunnion mount is on one side, the other side that I care about bolts to the clevis link)

Not the bolt but the hardware/eyelet itself?

Example: https://ridefox.com/products/fox-shock-mounting-hardware

Hi there,

Please accept our apologies for any previous misunderstanding.

After consulting with our internal team, we would like to confirm whether you are referring to the Fox bushing specifications. If so, our internal records indicate that the specifications are 16.5*8 mm.

Could you kindly let us know if our understanding is correct?

 

[Amflow_Support]

Morning,does anyone know if the new DJI nano camera connects with the avinox system ?....thanks Shaun

Hi there,

Currently, the DJI Nano Camera is not yet compatible with Amflow systems. Compatibility will require an updated version of the Nano Camera.

For specific details regarding the release schedule or technical updates, we recommend reaching out directly to DJI support for the most accurate and timely information.

We hope this information is helpful.

 

[Amflow_Support]

Am I being stupid, or is there no way to sync a ride to Strava after you've initially pressed the download button? I pressed 'Download' before I'd linked Strava and was just wondering if there is any way to resync rides manually?

Hi Benny,

Thanks for your sharing. Rest assured we are here to assist.

To better assist you, could you please confirm whether you have successfully connected your Strava app but are experiencing issues with ride data synchronization?

If so, we kindly suggest checking the following two points:

1. Please ensure that the Data Upload to Cloud function is enabled in your settings.
2. Verify that the 4G connection is working properly.

If you do not have a 4G SIM card installed, you can manually download your ride data, which will then be automatically synchronized to the server.

We hope this information helps. If the problem persists, feel free to contact us by [email protected].

 

[BennyDunks]

Hi Benny,

Thanks for your sharing. Rest assured we are here to assist.

To better assist you, could you please confirm whether you have successfully connected your Strava app but are experiencing issues with ride data synchronization?

If so, we kindly suggest checking the following two points:

1. Please ensure that the Data Upload to Cloud function is enabled in your settings.
2. Verify that the 4G connection is working properly.

If you do not have a 4G SIM card installed, you can manually download your ride data, which will then be automatically synchronized to the server.

We hope this information helps. If the problem persists, feel free to contact us by [email protected].

Hello,
Successfully connected to Strava and have a 4G sim card inserted, problem is id already downloaded the ride to the app before I connected strava so no I see no way to resync.
Cheers

 

[Amflow_Support]

Has anyone succesfully charged battery outside the frame? Battery has the same port, but after connecting it doesn’t work.

Hi Wilonrs,

Thank you for your inquiry.

The Amflow PL is equipped with a built-in battery. To ensure optimal battery performance and safety, we strongly recommend against removing the battery from the frame for charging.

If you require assistance with charging or have specific needs that might necessitate external charging, we recommend consulting a professional technician at an authorized service center. They can provide expert guidance and support.

 

[Amflow_Support]

I’m interested in purchasing the Amflow PL Carbon in size XXL, but I’ve noticed that this size is often marked as “out of stock” or “made to order” across several retailers.

Could you please clarify the following:

1. Will the XXL size continue to be produced and available in future models or production runs?
2. Will XXL be available for all versions, such as the PL Carbon Pro 800Wh?

Hi there,

We regret to inform you that the XXL size for both the Carbon PL and Carbon PL Pro models will be discontinued and no longer available for production or sale. We sincerely apologize for any inconvenience this may cause and truly appreciate your understanding.

Please note that the product pages for these models are currently being phased out across regional websites.

Should you have any further questions or need assistance with alternative options, please feel free to contact us. We are here to help.

 

[Amflow_Support]

Hi

I bought a new Amflow Pro, but seems that it's already paired with the shop account.
I sent a request to them, but in case they will be silent, is there any other way to reset pairing?

Hi MityaZ,

We recommend that you first contact the shop where you made the purchase to request account unlinking. If the shop does not respond to your request, please notify us via email at [email protected].

Once we receive your message, we will escalate the matter to our internal team on the next business day and work to provide you with an alternative solution.

Have a great weekend.

 

[MityaZ]

Hi MityaZ,

We recommend that you first contact the shop where you made the purchase to request account unlinking. If the shop does not respond to your request, please notify us via email at [email protected].

Once we receive your message, we will escalate the matter to our internal team on the next business day and work to provide you with an alternative solution.

Have a great weekend.

Thanks!

 

[Iksmada]

Thank you for your interest. We’re sorry that there isn’t a confirmed release timeline for the range extender at the moment. Rest assured, we’re actively collecting feedback and demand for this part and will keep our community updated with any news.

Is there any update on this? It's been another few months. There is clearly demand, there are people in another thread here that have had to find custom third-party / solutions.

 

[John_likes_bikes]

Thank you for your interest. We’re sorry that there isn’t a confirmed release timeline for the range extender at the moment. Rest assured, we’re actively collecting feedback and demand for this part and will keep our community updated with any news.

I'm interested, +1.

 

[shaun1407]

Hi there,

Currently, the DJI Nano Camera is not yet compatible with Amflow systems. Compatibility will require an updated version of the Nano Camera.

For specific details regarding the release schedule or technical updates, we recommend reaching out directly to DJI support for the most accurate and timely information.

We hope this information is helpful.

Thanks

 

[ChainWhip]

Hi there,

Please accept our apologies for any previous misunderstanding.

After consulting with our internal team, we would like to confirm whether you are referring to the Fox bushing specifications. If so, our internal records indicate that the specifications are 16.5*8 mm.

Could you kindly let us know if our understanding is correct?

Thank you very much.

Seeking understanding is part of why we communicate and I appreciate you taking the time and effort to come on this forum to engage with us.

That M8x16.5mm eyelet appears to be difficult to find - would I be able to get it from amflowbikes.com?

 

[gido]

Hi there,

We regret to inform you that the XXL size for both the Carbon PL and Carbon PL Pro models will be discontinued and no longer available for production or sale. We sincerely apologize for any inconvenience this may cause and truly appreciate your understanding.

Please note that the product pages for these models are currently being phased out across regional websites.

Should you have any further questions or need assistance with alternative options, please feel free to contact us. We are here to help.

 

[Ester]

We’re excited to join this fantastic community! We are the Amflow Customer Support team, dedicated to providing top-notch assistance and innovative solutions for E-MTBs. Our mission is to ensure that you have the best possible experience with our products and to support you in any technical challenges you may encounter.

Great cause i am desperate for Amflow support. I have deleted my Avinox account without unpairing my bike. Now i am unable to loggin and also unable to pair into a new account. My old account was in the email address [email protected]

 

[Ludeman95]

Hey guys, got my bike a few days ago and can’t seem to change the time on the display to standard. Google said it goes off the phone but my phone is not in military time. Tried changing the phone to military and then back to standard and no dice.

Has anyone else had this problem and if so how did you fix it?

Thanks
Brandon

 

[Wilonrs]

Hi Wilonrs,

Thank you for your inquiry.

The Amflow PL is equipped with a built-in battery. To ensure optimal battery performance and safety, we strongly recommend against removing the battery from the frame for charging.

If you require assistance with charging or have specific needs that might necessitate external charging, we recommend consulting a professional technician at an authorized service center. They can provide expert guidance and support.

Thx. Can you give me contact to someone?

 

[Amflow_Support]

Thank you very much.

Seeking understanding is part of why we communicate and I appreciate you taking the time and effort to come on this forum to engage with us.

That M8x16.5mm eyelet appears to be difficult to find - would I be able to get it from amflowbikes.com?

Hi,

Thanks for your understanding.
We are always glad to communicate with our users and understand their needs in order to provide helpful support.

Regarding the M8x16.5mm eyelet you mentioned, please feel free to contact us at [email protected] and provide your relevant details. Our team will confirm and check the inventory availability in your region internally and inform you promptly.

We look forward to assisting you further.

 

[Amflow_Support]

Great cause i am desperate for Amflow support. I have deleted my Avinox account without unpairing my bike. Now i am unable to loggin and also unable to pair into a new account. My old account was in the email address [email protected]

Hi Ester，

It appears that the issue you're experiencing is related to account unlinking.

To help us resolve this promptly, please contact us at [email protected] and provide the following information:

• Your bike's serial number
• Your proof of purchase

Our dedicated team will take further action and assist you accordingly.

We sincerely hope to help you resolve this matter quickly and look forward to hearing from you.

 

[Amflow_Support]

Hey guys, got my bike a few days ago and can’t seem to change the time on the display to standard. Google said it goes off the phone but my phone is not in military time. Tried changing the phone to military and then back to standard and no dice.

Has anyone else had this problem and if so how did you fix it?

Thanks
Brandon

Hi Brandon,

Thank you for sharing your feedback with us.

Regarding your question about switching to the 12-hour time format, we would like to inform you that the current Amflow system only supports the 24-hour time format.

We truly appreciate your suggestion, and we will share your request with our internal team for future evaluation and potential optimization.

 

[Amflow_Support]

Thx. Can you give me contact to someone?

Hi Wilonrs,

You may contact us at [email protected] and provide your address details. We will be glad to help you locate the nearest authorized service center based on your location.

Please kindly note that for services provided by a non-purchase store, a labor fee may apply.

We appreciate your understanding and look forward to assisting you further.

 

[Amflow_Support]

. Hola al equipo de soporte de Amflow. En el modelo Pro, el botón de configuración está en la posición A, mientras que el sitio web de SRAM para este modelo de bicicleta dice que debería estar en la posición B. ¿Alguien sabe por qué ocurre esto y dónde podría estar el error?

Hola,

Gracias por tu consulta.
Nuestra configuración predeterminada (Posición A) es el resultado de exhaustivas pruebas que han dado como resultado los cambios más suaves y fiables en toda la gama de marchas.
Por supuesto, puedes adoptar las recomendaciones publicadas por SRAM (Posición B) si lo prefieres, pero te recomendamos mantener la configuración de fábrica.

 

[Amflow_Support]

Hello,
Successfully connected to Strava and have a 4G sim card inserted, problem is id already downloaded the ride to the app before I connected strava so no I see no way to resync.
Cheers

Hi,

Thank you for your message.
Please understand rides recorded before Strava was linked cannot be synced, because those files do not contain the Strava flag required for upload.
We apologise for this limitation.

If rides created after the Strava connection still fail to sync, please let us know and we will escalate the case for further investigation.

 

[Amflow_Support]

HI. I'm surprised but it seems that it's not possible to get the ride data from the app and save it as a GPX in a phone without an external app, it's not practical.
It would be very useful to create an 'export to GPX' in the app menu

Hi there,

Thank you for your feedback.
At present, ride files cannot be exported directly; they can only be downloaded locally and then uploaded to the cloud server. Rest assured we have recorded your export request as Voice of Customer for possible future testing and optimisation.

If you need further guidance on downloading, please contact us at [email protected].

 

[Ludeman95]

Hi Brandon,

Thank you for sharing your feedback with us.

Regarding your question about switching to the 12-hour time format, we would like to inform you that the current Amflow system only supports the 24-hour time format.

We truly appreciate your suggestion, and we will share your request with our internal team for future evaluation and potential optimization.

Thanks