Amflow Customer Support team is here！Amflow Support questions only please

[Amflow_Support]

We’re excited to join this fantastic community! We are the Amflow Customer Support team, dedicated to providing top-notch assistance and innovative solutions for E-MTBs. Our mission is to ensure that you have the best possible experience with our products and to support you in any technical challenges you may encounter.

 

[KnollyBro]

Welcome to Forums! Any idea when Amflow bikes will be available, thru a Distributor or LBS, in Canada?

 

[Amflow_Support]

Welcome to Forums! Any idea when Amflow bikes will be available, thru a Distributor or LBS, in Canada?

Hello, at present, we do not have specific sales plans for the Canada in the short term. However, we appreciate your interest and would encourage you to sign up for newsletter on our official website for any updates regarding the sales of our product.

 

[Gigs]

Great to have a direct channel to you here @Amflow_Support. Great customer service and very proactive of you.

I am loving the PL Pro with only a couple of short rides so far. Work is stopping my fun! This weekend will be some bulk laps of the local trails. The bike is amazing so far and highly impressive engineering from the motor and display as well as excellent app and charging is so fast.

I have been struggling to get an IOT sim to work and I think it might be due to roaming. Is there a detailed guide on sim card usage and trouble shooting? I have been through FAQ and manual but there is limited details...

 

[Amflow_Support]

Great to have a direct channel to you here @Amflow_Support. Great customer service and very proactive of you.

I am loving the PL Pro with only a couple of short rides so far. Work is stopping my fun! This weekend will be some bulk laps of the local trails. The bike is amazing so far and highly impressive engineering from the motor and display as well as excellent app and charging is so fast.
到目前为止，我只骑了几次短途骑行，我很喜欢 PL Pro。工作让我的乐趣停止了！这个周末将是当地小径的一些大块圈数。到目前为止，这辆自行车非常棒，电机和显示屏的工程设计令人印象深刻，而且出色的应用程序和充电速度如此之快。

I have been struggling to get an IOT sim to work and I think it might be due to roaming. Is there a detailed guide on sim card usage and trouble shooting? I have been through FAQ and manual but there is limited details...
我一直在努力让 IOT SIM 卡工作，我认为这可能是由于漫游。有没有关于 SIM 卡使用和故障排除的详细指南？我已经阅读了常见问题解答和手册，但细节有限......

Hi Gigs~ Hearing that you 're facing some trouble with the IoT SIM card on Amflow PL Carbon Pro and the network wasn't great. We hope the following tips can help you:

Currently, we do not support the use of IoT SIM cards, and we suggest that if you're planning to ride long-term in your current country, it's best to avoid using roaming SIM cards. Here are some SIM cards we've tested that work well in your current country (Australia we guess?) for your reference:

For Australia, we are compatible with Vodafone. Please refer to the photo below to choose the right SIM card for you~

 

[temon10]

Hello @Amflow_Support , I'm from Indonesia, nice to have u here.
Wanna ask if I buy Amflow from China, do I need to activate first in China or can be activated here in Indonesia?thx.

 

[Amflow_Support]

Hello @Amflow_Support , I'm from Indonesia, nice to have u here.
Wanna ask if I buy Amflow from China, do I need to activate first in China or can be activated here in Indonesia?thx.

Hi temon10, greetings from China !
You can activate your Amflow PL bike anywhere you want, no matter where you bought it. Whether it's China, Indonesia, or anywhere else, it's up to you~

 

[zorro77]

Hi, when will you arrive in Italy? Will you propose an enduro model with 170 - 180 suspension?

 

[Amflow_Support]

Hi, when will you arrive in Italy? Will you propose an enduro model with 170 - 180 suspension?

Hi zorro77! We're planning to sell our product in Italy, but we don't have a specific timeline at the moment. If you want to be the first to know when it's available, just sign up for our newsletter on our website.

About the enduro model with 170-180mm suspension, we don't have any updates yet, but keep an eye out for more info!

 

[DS.]

Hi do you have any plans to release a small frame size

 

[Amflow_Support]

Hi DS.! About the small frame size, I’m really sorry but we don’t have any info on it right now. I’ll definitely let the team know about your request so they can think about adding it in the future!

 

[temon10]

Hi DS.! About the small frame size, I’m really sorry but we don’t have any info on it right now. I’ll definitely let the team know about your request so they can think about adding it in the future!

Yesss S size plisss

 

[DanMcDan]

Hi Gigs~ Hearing that you 're facing some trouble with the IoT SIM card on Amflow PL Carbon Pro and the network wasn't great. We hope the following tips can help you:

Currently, we do not support the use of IoT SIM cards, and we suggest that if you're planning to ride long-term in your current country, it's best to avoid using roaming SIM cards. Here are some SIM cards we've tested that work well in your current country (Australia we guess?) for your reference:

For Australia, we are compatible with Vodafone. Please refer to the photo below to choose the right SIM card for you~
View attachment 150617

Hi, I’ve added a SIM card to my Amflow, a Lebara 5gb monthly payg, and I’ve noticed that it does seem to drain the battery whilst not being used? Is this normal?

Also I haven’t had any uploads from the bike with the sim enabled?

 

[Eduardoramundo]

How long would it take to get a replacement battery or motor if mine broke?

My specialized dealer currently keeps a supply of both in stock so if mine break I don’t lose riding time and can get the bike repaired in 2-3 days.

If DJI/Amflow can also do this then I am very interested.

 

[Tilt]

Hello, when will the pl carbon model come out with 600wh and do you think you will release an additional battery, thank you

 

[R2thek]

When will they be available in the US?

 

[Polar]

How about Norway, is around the corner?

 

[jtran69]

Hi DS.! About the small frame size, I’m really sorry but we don’t have any info on it right now. I’ll definitely let the team know about your request so they can think about adding it in the future!

Small size to California please!

 

[Oldfella]

I see there are distributors in Australia, are there any plans to release in New Zealand?

 

[E-MAD MALC]

Nice to see you've come on board regarding any queries with your product
Hope it will prove invaluable
Thankyou

 

[Gigs]

@Amflow_Support thanks for your advice on SIM Card this is now sorted and working as expected.

Onto the next issue, how do I get the GPX file (ride data) from the avinox app if this has not been auto uploaded to Strava. I have un-bound and re-bound Strava account but there is no way I can find to get the ride data from the bike to Strava. If we were able to manually download the GPX file then I could do it manually? Can you help?

 

[Amflow_Support]

Yesss S size plisss

Please stay tuned for the future updates, thank you for your understanding and support.

 

[Amflow_Support]

Hi, I’ve added a SIM card to my Amflow, a Lebara 5gb monthly payg, and I’ve noticed that it does seem to drain the battery whilst not being used? Is this normal?

Also I haven’t had any uploads from the bike with the sim enabled?

Hi DanMcDan! It is not typical for the battery to drain significantly while not in use. We would like to investigate this further to understand the issue including uploads from the bike with the SIM enabled, we apologize for the inconvenience. To help us diagnose the problem, please contact our support team at [email protected]. Let us know the specific date when the issue occurred and provide us with the log file, which can be exported by following these steps:

1.Press and hold the power button in the lower part of the control display for 2 seconds to power on the bike.
2.Connect the USB-C port on the control display to a computer via a USB-C to USB-A cable.
3.The computer will display a USB drive notification.
4.Open the USB drive folder, package all files in the folder, and export the package.

Once we receive the log file and the date of the issue, we will be able to assist you further. Thank you!

 

[Amflow_Support]

How long would it take to get a replacement battery or motor if mine broke?

My specialized dealer currently keeps a supply of both in stock so if mine break I don’t lose riding time and can get the bike repaired in 2-3 days.

If DJI/Amflow can also do this then I am very interested.

Hi, Eduardoramundo! If you need a replacement battery or motor, we suggest reaching out to your local authorized dealer first. They can offer you professional assistance and service. The exact time frame for the replacement will depend on the dealer's stock availability and their processing procedures.

 

[Amflow_Support]

Hello, when will the pl carbon model come out with 600wh and do you think you will release an additional battery, thank you

Thank you for your Inquiry, Tilt! Sorry, but the 600Wh battery version of the PL Carbon isn't available for sale yet, and we don't sell the battery on its own. However, we'll make sure to share your feedback with our team. Stay tuned for any updates!

 

[Amflow_Support]

When will they be available in the US?

Hi, R2thek! Thank you for your interest in Amflow! For the US region, the official release is currently being planned. We're so sorry that we don't have a specific time frame right now. You can sign up for our newsletter on our website to reserve your information and get the sale notification as soon as it's available.

 

[Amflow_Support]

How about Norway, is around the corner?

Hi Polar! Thank you for your interest in Amflow! For Norway, the official release is in the planning stages. We apologize that we do not have a specific time frame right now. You can sign up for our newsletter on our website to reserve your information and be among the first to receive the sale notification.

 

[Amflow_Support]

I see there are distributors in Australia, are there any plans to release in New Zealand?

Hi there, Oldfella! Right now, we don't have specific sales plans for the country you mentioned in the short term. But we really appreciate your interest and suggest you subscribe to our newsletter for updates on our product sales!

 

[Amflow_Support]

Nice to see you've come on board regarding any queries with your product
Hope it will prove invaluable
Thankyou

Thank you so much for your kind words! We're excited to be here to help with any questions you have about our product. We hope our support will be really helpful to you. If you need anything, just let us know~

 

[Amflow_Support]

@Amflow_Support thanks for your advice on SIM Card this is now sorted and working as expected.

Onto the next issue, how do I get the GPX file (ride data) from the avinox app if this has not been auto uploaded to Strava. I have un-bound and re-bound Strava account but there is no way I can find to get the ride data from the bike to Strava. If we were able to manually download the GPX file then I could do it manually? Can you help?

Dear Gigs, regarding the issue you encountered, please try the following steps and see if it can work.

1.In the Avinox APP's Cloud, enable the Bike Connectivity (SIM) and Ride Data Backup & Sync features;
2.Reinstall the Avinox APP;
3.Unpair the account from the bike, then re-pair them;
4.After re-pairing the Avinox APP with the bike, bind Strava in the Avinox APP.

If the issue still isn't resolved, contact our customer support at [email protected]. Let us know which forum link you are coming from so we can further assist you, thank you for your cooperation!