the strange thing is that it's very random, i decided to check mine yesterday and again this am and it lost nothing at all, but sometimes 2-3%, doesn't seem to be any pattern, maybe its the 4G modem, if it gets a good signal it's not constantly re-trying to send its location data... dunnohmm but he lost 9-11% in a 24 hour period
i lost with my bike maybe 2% over night but it was plugged in and at 80% charge limit
Amflow Customer Support team is here！Amflow Support questions only please
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the battery has an automatic draw down to protect the battery when needed. So if its to hot it may discharge at a faster rate when cool.
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- #784
| Hi there! In order to better resolve your issue, please kindly email us at [email protected] with a comprehensive description of your issue. We are committed to addressing your concern. Thank you for your cooperation and understanding! |
they do not, mine does not drop like that
Hedger81
New Member
Not sure, maybe that and the modem. Either way seems they all do
Correct, it’s not normal, Amflow have responded to me via email and confirmed it’s abnormal.
Pascal Le Grizzli
New Member
Bonjour,
Support amflow, pourrait-on avoir un avant goût des futures nouveautés de la prochaine mise à jour ?
Pour ma part j'aimerai bien :
- connexion Apple Watch pour suivre le cardio. Ça manque vraiment.
- pouvoir renommer une trace, la mettre en favoris.
- avec une carte détaillée permettant de voir les traces dessus.
Pour information les protections écran de mini pocket 3 de dji s’adapte parfaitement à l’écran pour ceux qui veulent en mettre une.
Support amflow, pourrait-on avoir un avant goût des futures nouveautés de la prochaine mise à jour ?
Pour ma part j'aimerai bien :
- connexion Apple Watch pour suivre le cardio. Ça manque vraiment.
- pouvoir renommer une trace, la mettre en favoris.
- avec une carte détaillée permettant de voir les traces dessus.
Pour information les protections écran de mini pocket 3 de dji s’adapte parfaitement à l’écran pour ceux qui veulent en mettre une.
That is because motor controller regulates the current depending on the battery state of charge. On lower charge level, cells have increased Internal Resistance and if you try to draw the same amount of current, you'll generate more heat. BMS will not regulate current/power. It's either ON or OFF. By using communication with drive unit control board, the motor knows when to reduce the power or completely cut assist. Even if the assist is completely OFF, the battery will still provide power to the system, until the BMS will reach shutdown limit in order to prevent the cells from discharge even more. When the battery level goes beyond safe charging limit using the normal (user charger) it will lock the battery in order to prevent a potential thermal runaway event. In reality, as you said, you can revive a battery with a charger/bench power supply on which you can set a custom current limit. But you'll have to open the battery to manually precharge to a safe level. And in some cases, BMS will permanently lock even if the cell voltage is within limits. Of course, if a cell really gets to 0V, DO NOT try to revive it unless it's for educational purpose and with proper equipment/protections in place. You might revive a 0V cell but using it in the same application as before is insane! For example, Samsung 18650 35E datasheet states that under 1V the cell should not be used anymore. I personally won't try to recharge an ebike battery pack with cells under 2V. Different chemistry react different to lower potential dendrite formation. You don't want that in a Li ion cell that sits inside your ebike battery pack.
Today was my second ride on my PL carbon pro. Within 15 minutes of pedaling, I began to feel the motor shut off and when I look down at the display it would tell me something about the attitude of the bike. It did it over and over and over again. I rebooted the bike and it still did it only in trail mode. I then went to each mode and reset it to default. It still does it. Unfortunately the error is so fast, all I can read is something about the motor shutting off because of attitude position or something like that. Please help. I am very disappointed in this issue.
Highland Wheels
Well-known member
It's just a setting you need to turn off
If you post the exact error, there is a better chance of help. Otherwise, support ticket might be the best. However, i suspect they will ask for the same.
Mine will shut the motor down if the bike is pointing straight upwards.
I suspect it could be the issue, that the gyro is not callibrated correctly.
- Thread starter
- #793
Hi, we are really sorry to hear about this. To better locate and resolve your issue, could you please send an email to our support mail box, [email protected], and provide us with the following information? We sincerely appreciate it.
1. Serial Number of the bike
2. Where you purchased the bike (online/offline dealers)
3. Photos or videos of the error (if you have any)
4. A description of the issue
5. When the issue occurred or can be repeated
amibumping
New Member
Hi @Amflow_Support , yesterday I was setting SAG on the fork, and I measure travel fork, after emptying the air, and the travel was 150mm, is it normal? shouldn't be 160mm?
Thank you.
Thank you.
yes you have a rubber stopper in there that will compress anther 10mm
amibumping
New Member
It doesn't feel like rubber when it bottom out.
The Sag measure has to be made taken 150mm or 160mm?
Have a look at this extensive guide, specifically around Equalising the air chambers:
Flow's guide for setting up your Fox fork | Suspension Tuning Tips Pt.1
How do you set up a Fox fork? We take you through some of the best tips and recommendations in our suspension tuning guide.
flowmountainbike.com
amibumping
New Member
Have a look at this extensive guide, specifically around Equalising the air chambers:
Flow's guide for setting up your Fox fork | Suspension Tuning Tips Pt.1
How do you set up a Fox fork? We take you through some of the best tips and recommendations in our suspension tuning guide.
So you think is because of the air chambers not being equalised?
My bike dealer measure other bike on the shop and it measure 150mm too.
Worth trying, I've seen this before and resolved it using the method described.
These are Fox forks and nothing specific to Amflow. More than likely you are not fully extending before fully compressing. Pull the forks fully out before fully compressing. You can check the spec of the fork using the serial number and double check it's not a 150, hugely doubt it !
amibumping
New Member
It was that, I feel retarded
Ask amflow support on their page about buying a second one
Its available from here....13€
FlorianLanua
New Member
That same evening, on 19 August, I contacted Amflow's support service, where I described the problem in great detail, including photos. They responded fairly quickly:
Thank you for contacting Amflow Customer Support. We are grateful to assist you with your concern.
We understand your situation. Normally, there will be three main causes of the speed sensor error:
- The connection problem. Sometimes, reconnecting the cable from the motor will be helpful.
- The rear wheel got loose or the thru-axle is loose. The solution will be to remount the rear wheel.
- The sensor is damaged or the surface of the sensor got covered with mud. If cleaning the surface of the sensor does not help, it is possible that the sensor is faulty.
Additionally, we would like to know if you ordered the bicycle from local resellers or the official site of Amflow.
After that, I went to the local service center where I gave them this email with a request to do everything as written here. The mechanics did everything as instructed and returned my bike to me. I rode off and after 4 kilometres, the motor power dropped sharply, and the same errors appeared.
On August 21, I wrote back to Amflow Support to say that the mechanic at the service center did everything you asked and unfortunately the problem is not resolved. I received a reply from Amflow Support on August 22:
Thank you very much for your cooperation.
Based on your feedback, we believe it is most likely an issue with the wheel speed sensor. We would be happy to send you a replacement; however, we are sorry to inform you that our European warehouse is currently out of stock and the next shipment is expected in mid-September. If you need a faster solution, we recommend contacting your local store to have the wheel speed sensor replaced.
I contacted the authorized dealer where I bought my bike and they told me that they don't have this Wheel speed sensor in stock and they don't know when it will be available!!!!
I found this part at one of the authorized dealers and bought it with my own money as it is not that expensive and I didn't want to waste time. I received the part on August 25th and on August 27th the mechanics of the store where I bought the bike installed it for me. Immediately after installation I did a little test drive and everything was ok.
But the next day on August 28, the problem came back and the same thing happened:
The display showed the error "Bike power motor restricted," and the DJI app notified me with a "speed sensor error." At the same time, the speed reading on the display started showing random, fluctuating numbers.
How can you help and how will you solve this problem?
- Thread starter
- #807
Hi there, regarding securing the rear wheel sensor ring, it is fixed using a 6-bolt mounting system.
If you plan to use a second wheelset regularly, the best solution is to purchase an additional sensor ring. We can help you with this. Please send an email to [email protected] and mention that you would like to order an extra wheel speed sensor ring for your PL Carbon Pro. We will create a case for you to facilitate the order.
Please feel free to let me know if you have any other questions.
- Thread starter
- #808
Hi there, we sincerely apologize for the ongoing issues you are experiencing with your bike's speed sensor and the inconvenience this has caused. We understand how frustrating it must be to have the problem reoccur after following the recommended troubleshooting steps and even replacing the part.
We are committed to resolving this for you. To help us investigate this matter thoroughly and expedite a solution, could you please provide us with your ticket number? It would typically look something like #9378965.
Once we have your ticket number, we will personally follow up on your case by email and work towards a definitive resolution.
Thank you for your patience and cooperation.
We are committed to resolving this for you. To help us investigate this matter thoroughly and expedite a solution, could you please provide us with your ticket number? It would typically look something like #9378965.
Once we have your ticket number, we will personally follow up on your case by email and work towards a definitive resolution.
Thank you for your patience and cooperation.
- Thread starter
- #809
Hi! We have successfully located your ticket using the information you provided, which is #9358503
We will continue to follow up with you directly via email to keep you updated on our progress and to work towards a resolution.
We appreciate your continued patience as we address this.
We will continue to follow up with you directly via email to keep you updated on our progress and to work towards a resolution.
We appreciate your continued patience as we address this.
Wilkom
Member
Thanks for sharing that. I have the PL Carbon ordered to be delivered mid September and will be swapping the GX T-Type derailleur, shifter and cassette off my Gen 3 Levo onto it. Kudos to Amflow for adding this feature!
