Ordered 2 sets of MT7 pads from TBS and expected to receive 2 x 4 pads, however only 2 pairs of ceramic pads arrived instead of a set of ceramic and a set of sintered. I thought a quick message to them would result in a simple resolution but apparently I was a fault for presuming a set for the MT7 caliper would be a complete set of 4.
"Hi - a set is 1 pair. Some models only need 1 pair." was their first reply, so I explained which Magura calipers take 2 pads and those that have 4 pads and I thought they'd just send me 4 sintered pads.
Their listing doesn't mention pair anywhere although the picture does show only 2 pads
Their final message shows they'd prefer to lose a customer than send a complete set of pads (though they also admitted they were out of stock of the sintered);
Which is a shame as I've purchased 2 bleedkits from them before with no issues but won't be using them again.
"Hi - a set is 1 pair. Some models only need 1 pair." was their first reply, so I explained which Magura calipers take 2 pads and those that have 4 pads and I thought they'd just send me 4 sintered pads.
Their listing doesn't mention pair anywhere although the picture does show only 2 pads
Their final message shows they'd prefer to lose a customer than send a complete set of pads (though they also admitted they were out of stock of the sintered);
Which is a shame as I've purchased 2 bleedkits from them before with no issues but won't be using them again.
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