Mission Control App Ride Summary - Average Support Level

[softtailcruiser]

Hello,

Please can anyone explain how the average support level works in the Mission Control App once a ride has been finished.

My stats seem to indicate that when I use assist a lot, then i get low numbers, and when I use mostly Eco, I get high numbers. This seems counter-intuitive to me.

It sounds like it should be simple, and I am being stupid not understanding it!

Thanks

Simon.

 

[Quantock Explorer]

Hello,

Please can anyone explain how the average support level works in the Mission Control App once a ride has been finished.

My stats seem to indicate that when I use assist a lot, then i get low numbers, and when I use mostly Eco, I get high numbers. This seems counter-intuitive to me.

It sounds like it should be simple, and I am being stupid not understanding it!

Thanks

Simon.

I was just about to post something very similar. I now think the % is the amount of effort the rider puts in and therefore the difference would be the support given by the motor. The opposite of what you would expect.

 

[softtailcruiser]

Thanks. That would seem to make sense. Mind you, for the last two miles home on Wednesday, there was no support as I was just pushing it after a thorn puncture. Sorted out tubeless this afternoon, though, so hopefully that will help!

 

[Quantock Explorer]

Interesting development with today's ride:
Set out to ride the majority in Eco and at the end of it the Support Level was 125%. I'll email the Mission Control helpdesk for their view.

 

[deanphoto]

I assume it means that you put in 124.82% more watts than the motor did over X miles. I had a 127% the other day after a ride in eco at 15% assist and power.

 

[Mhugdoc]

I’m no expert but I think at 100% assist on the 2019 Levo the motor cranks out 430ish% of rider input. So at 25% assist the motor would crank out around 110ish% assist.
I may be wrong.

 

[Quantock Explorer]

Specialized have just released an update that fixes this. The Average Support Level has changed for all of my past rides.

 

[jeffintheusa]

Specialized have just released an update that fixes this. The Average Support Level has changed for all of my past rides.

It would be great to get a detailed description direct from Specialized of how this value is computed.

Did support reply to your email?

 

[Quantock Explorer]

No, surprisingly not.
I think Mhugdoc is right. 25% support setting for the motor will be around 100% on the app. The rider and bike will be contributing equally.