Yt Decoy TERRIBLE SERVICE

[Zimmerframe]

I ordered a Decoy Base late Monday night from YT USA and it was shipped on Wednesday morning. So pretty quick turn around. Hopefully have next Monday

You can't come in here and say that ! This is the YT Decoy bad service thread for unhappy people. It's like walking through the Leprosy ward at the local hospital and saying "Hey guys, it's cool, it was just a zit AND I've got cake !".

But in all seriousness, great news, it's an amazing looking bike.

 

[Mydriaze]

You can't come in here and say that ! This is the YT Decoy bad service thread for unhappy people. It's like walking through the Leprosy ward at the local hospital and saying "Hey guys, it's cool, it was just a zit AND I've got cake !".

But in all seriousness, great news, it's an amazing looking bike.

I agree with you. I will personnaly send an email to YT and ask them to keep @Larsey bike for 3 or 4 months so you will fit this thread. You can't be happy my friend, it's not the trend here!

 

[jt21]

It will be late October my dear, not September!

LOL - yeah kind of expecting that...still in the 100's in September here....and liked the specs, the geo and especially the value....so worth the wait.
and careful my wife may get mad at the my dear....of course not as mad as she is going to be when she see's that i bought a new toy!!!

 

[Mydriaze]

My bad, you're from 'Murica. so perhaps it's different from Europe. For us, Pro race will be delivery from 16/10/2019.

My dear... we can use this in the French language, for Mr or Mrs!

 

[Wadders]

So quick update.
The order was cancelled a couple of days ago and refunded money today. Can't fault that bit.

 

[Sapientiea]

Dealt with YT for multiple issues for warranty and or other stuff and never found their service lacking in any way. They usually respond within a day or so. I live in the Netherlands.
With DECOY they have been dealing with delays of components, at least what they told me. They could have been more forthcoming with the delays tho.

 

[Wadders]

Dealt with YT for multiple issues for warranty and or other stuff and never found their service lacking in any way. They usually respond within a day or so. I live in the Netherlands.
With DECOY they have been dealing with delays of components, at least what they told me. They could have been more forthcoming with the delays tho.

Not responding to calls and emails for 2weeks is a big No no.

 

[Sapientiea]

Not responding to calls and emails for 2weeks is a big No no.

You are right, if it happened to me I would also cancel, but it didn't.

 

[06z]

Not responding to calls and emails for 2weeks is a big No no.

How many emails and calls did you make?

 

[Mydriaze]

How many emails and calls did you make?

7895 only. Then they replied!

Called them last week for in,formation, spent 25 min over the phone, it was 1.30pm. Never had the chance to speak to someone

 

[Wadders]

How many emails and calls did you make?

Probably about 10emails over 2weeks and 3 calls but gave up.