Hi all,
I am about to purchase a YT Decoy Core4. The only thing holding me back are the many reviews you read online about YT's lousy customer support.
I live in the Netherlands myself, but on YT's website I don't get much wiser about where I can go in case of defects or other warranty issues.
It seems that in case of a warranty claim they want me to send the whole bike back to Germany because there is no dedicated service point in my country like they have in the UK, for example. Correct?
This combined with the apparently very slow processing of claims makes it less and less interesting....
Are there people here who have experience with this? Or maybe did I miss something on their website?
Let me know
I am about to purchase a YT Decoy Core4. The only thing holding me back are the many reviews you read online about YT's lousy customer support.
I live in the Netherlands myself, but on YT's website I don't get much wiser about where I can go in case of defects or other warranty issues.
It seems that in case of a warranty claim they want me to send the whole bike back to Germany because there is no dedicated service point in my country like they have in the UK, for example. Correct?
This combined with the apparently very slow processing of claims makes it less and less interesting....
Are there people here who have experience with this? Or maybe did I miss something on their website?
Let me know