"toc toc" sound coming from new PW-X3

[alpineworld]

Hi all,

I am riding a brand new Raymon Hardray E 7.0 with the Yamaha PW-X3, just bought it last week.
I want to understand if a noise I hear is normal or not. The concern is due to the fact that for the first 20-30km it did not make this noise (maybe I didn't notice it?).
The noise is coming from the motor and it's there only when the motor is working. If I am over 25km/h or with the assistance "off" it's not making it.
The noise is like a muted "toc toc toc toc" coming from the engine, with a frequency of 5-10 "toc" per revolution of the pedals.
I tried to record it with my phone:

IMG 8566

youtube.com

IMG 8565

youtube.com

Thanks to anyone who may help me!

 

[Dads203]

I have a PW-X3 on my Haibike and it’s really smooth with no extra noise. Does changing gear make a difference?

 

[alpineworld]

I have a PW-X3 on my Haibike and it’s really smooth with no extra noise. Does changing gear make a difference?

No, no difference at all. The sound is always the same and it appears only when the motor is giving energy

 

[ilostmypassword]

My Yamaha is silent. I would take back to shop

 

[Bad-Latitude]

My Yamaha motor is silent as well. One of my favorite parts of the bike is hot quiet it is compared to other bikes. I would take the bike to the shop to get it looked at.

 

[alpineworld]

update: Raymon replaced my motor under full warranty