Specialized Warranty Question

dobbyhasfriends

🌹Old Bloke 🎸
Subscriber
Sep 19, 2019
3,212
4,585
Llandovery, Wales
went to have a look at a Levo today intending to buy a 2020 comp but they didnt have any so organised a demo for the bike.. I wanted to buy from an actual shop rather than ordering from the internet but then I read a review on Evans website:

"If the bike has issues ( which mine did in 5 months, no pedal assist )
Specialized will not send replacement parts to Evans Cycles even though it has a two year no questions asked warranty.
So unless you live within travelling distance to a store specialized will send parts to I would avoid this bike"

so, this begs the question, will I get any actual useful benefit from buying from a shop when stuff like this happens.. also, how do I check if the shop is able to get parts from specialized ?
 

shawry

Member
Aug 13, 2019
55
25
Catterick Camp
Thats contrary to what I was told by Evans when I specifically asked if I had issues would they be able to deal with the warranty for me, glad I bought it from somewhere else now.
 

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