Had some issues with my Turbo Levo recently where it intermittently wouldn't turn on and the third from bottom LED was flashing when I plugged in the charger. Called Specialised Concept Store and they said it was the battery that was faulty, so I took it in for diagnostics. They told me that battery and motor were fine and that it was the wiring harness from the battery to the motor. Wiring was fixed under warranty, as mine has the 4 year warranty.
Next ride was fine but after charging, the bike wouldn't turn on again, so back it went and this time they said the battery was dead. They contacted Specialised to confirm warranty claim but it was refused. They have offered me a new 700WH battery for £780 OUCH, but better than the £1200 I've seen these retailing for.
When I purchased the bike in 2020, the sales person told me that the whole electrical system was covered for 4 years, which is the main reason for buying having known the issues surrounding this bike. It would seem that because I didn't get this in writing I have no claim. OK fair enough, my fault for not checking the warranty! My point is, having done less than 1000 miles in mostly dry weather (I'm a fair weather cyclist), which equates to approx 35 charge cycles, do you think that this is acceptable for a £7000 bike? Before buying the bike, I read so much about how Specialised back their products and look after their customers!
What really bugs me is I used to ride a Haibike with Bosch system and did 2000+ miles with no issues and sold it to a friend who has done a further trouble free 1500 miles and still the bike hasn't missed a beat!
Am I been fairly treated by Specialised?
I know this is a relatively old thread, but I have experienced a similar probem.
My bike is a 700wh Gen 2 2020 (October 23 I had a new motor installed under warranty after only 2100km of use...).
I thought my battery (according to Mission Control 1st app) was holding up fine, showing 100% health.
However, in February '24 , they introduced the new MC app. After installation, suddenly my bike system is still showing healthy but charging is limited to 80% charge because of relative capacity to when new... After 64 charge cycles!
There was a Warning notice stating that a cell imbalance had been detected.
Nothing to do with the 80% limiter in the new app as this was never switched on.
I took it to the shop who I bought it from, who basically said there is nothing they can do as the two year warranty is expired, regardless of how many charge cycles. They could possibly get a rider replacement for about 900€, which didn't leave me overly impressed.
So, I decided to carry on using this battery as it was now comparable to a 500wh battery. I took my charger along so I could top up when on route. I totalled 17 rides (500km)in 2024
I could live with this as I didn't do a lot of km in 2024 season.
I have now started using the bike this year again after the long winter - I'm in Austria, so for 5 months the battery lives in a warm cellar - and within 5 rides (60km) it is now only accepting 70% charge due to relative capacity since new..
I think it is failing fast....
I attach screenshots of the issue for reference.
I have found a compony, Liofit in Germany based in Chemnitz. They work on a huge range of e bike batteries, including the Gen 2 Specialized. As I am on holiday in the region in the next two weeks, I will be taking my battery for a diagnosis and hopefully a good as new repair, fingers crossed.
I shall update this thread after my visit.
The new Mission Control app is in my opinion a disaster, and part of me believes that this is a conspiracy to get people onto new models.... It gives no info regarding system updates. I am sure that this particular app will shortly be unsupported due to Gen 4's now being available.
If I need to get a new bike, it certainly will not be a Specialized...
But in my opinion, it is so far, an unsatisfactory experience.
