Question about new rear shock, Super Deluxe Ultimate

John Cap

Member
Jan 29, 2022
27
36
Greece
I bought a new Rockshox Super Deluxe Ultimate, 2022 model with the new damper, to upgrade my bike (Giant Reign E+ 2).

I've never tried this before, it is the first time I buy a rear shock, so apologies if this shows ignorance or how rookie I'am 😅

The shock, out of the box does not move at all, i.e. does not compress. It is stuck. It is in the unlocked position, but no matter how much force I apply with my hands, the shock does not compress at all.

Rockshox's manual does not mention anything about it.

Is it normal? Am I doing something wrong, before I send it back?
 

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