Motor reliabilty

[Spiff]

E7000 has plastic gears that break easily, if the motor is replaced, better to get an E8000

 

[Perryqhill]

The main issue I see there is the amount of downtime - they should have given you a replacement bike by now, or a loaner while yours is out of action.
Maybe stick with Bosch motors since you have excellent repair shops in the UK.

Was bought ex demo unfortunately so the shimano service centre is only somewhere I've taken the bike because its got a shimano motor.

 

[Perryqhill]

E7000 has plastic gears that break easily, if the motor is replaced, better to get an E8000

Warranty so not my call.

 

[G-Sport]

Was bought ex demo unfortunately so the shimano service centre is only somewhere I've taken the bike because its got a shimano motor.

This all sounds ridiculous, where did you buy the bike? Just because it's ex-demo doesn't make it exempt from the sale of good act if it's from a retailer. I'd be explaining to the original retailer that you've paid a lot of money for something that hasn't worked for the majority of your ownership and ask them what they can do.

 

[Perryqhill]

This all sounds ridiculous, where did you buy the bike? Just because it's ex-demo doesn't make it exempt from the sale of good act if it's from a retailer. I'd be explaining to the original retailer that you've paid a lot of money for something that hasn't worked for the majority of your ownership and ask them what they can do.

I bought it ex demo from Kona marketing manager on eBay.

The bike has worked fine (early drivetrain) niggles apart for 7 months till the motor packed in. Given its a shimano motor, you take it to a shimano service centre.

I'm not really sure what you're on about. Regardless of what I ask Kona to do or not, I'm at the mercy of Madison and their shocking timescales.