Zed. (Justin is short)
Well-known member
think they HAVE had th emails etc. and are trying to escape
although trying to sell something that you KNOW has issues or a recall etc. is shitty
Rich.
Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery
- Thread starter Arminius
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- battery canyon ebikes
think they HAVE had th emails etc. and are trying to escape
although trying to sell something that you KNOW has issues or a recall etc. is shitty
Rich.
If people have or are trying to do that after finding out….. tells you all you need to know about them……think they HAVE had th emails etc. and are trying to escape
although trying to sell something that you KNOW has issues or a recall etc. is shitty
Rich.
That’s clearly a design fault. It might be because of mount location, number of mounts to spread out the load, etc. Don’t know if the plastic alone is the problem (but it could be, maybe too thin to save on weight).
Trendpower/Simplo is a big player in battery pack manufacturing (for IT and LEV markets). If you have an Iphone, it will have a Simplo battery…
Regarding Specialized batteries, they are manufactured by the same company (Trendpower/simplo). As with other brands (BH, Scott, Flyer, Fantic just to name a few). Each battery is designed according to each bike manufacturer specs (frame manufacturer or ebike electric system manufacturer). They use different shapes, housing materials, connectors, communication protocols, etc. For example, Yamaha system also uses 3rd party batteries, guess what, manufactured by Trendpower. They have aluminium casing.
Hm... But what the problem with the design? Location is the same, mounts 2 vs 1. Is it much different from the Spec's battery design?
The canyon relies on multiple screw fixtures to retain the case half’s whilst Specialized uses a continuous run of plastic clips around the perimeter of both half’s. I’m not a product engineer but it if I had to guess the forces necessary to hold the case together are distributed around the case perimeter longitudinally for Specialized and concentrated in points by canyon. A Specialized type system would fin in the same space as the canyon battery.
Some smart project engineers are going to have to get busy or copy proven case structure.
Some smart project engineers are going to have to get busy or copy proven case structure.
We are discussing about the design of the battery mounting, not a battery design itself. The Canyon's battery case is crap (plastic, 2 pieces, long thin bolts and etc). It's obvious.
It’s obvious that both are fundamentally co dependent, you would be well served by looking at the designs of both. I have clearly stated that I’m not a product engineer, could you please advise of your particular expertise that informs your strident assertion.
OMG... Did you read previous messages? Some guy said that mounting design (bolts thru the down tube into the battery) of Canyon is crap. I'm still waiting his "expertise". What do you want from me? And who needs your non-expert 2cents?
Physician heal thy self.
thanks "2centman"
Hi guys,
Obviously there is a lot of tension in this thread due to this unfortunate problem.
Maybe my case will be a positive information for you:
I claimed for a full refund and it was accepted. Right now Im waiting for a wire transfer (up to 7 days after confirmation).
My suggestion is to not waste the time and claim your full refunds too and buy something else.
I consider now Propain ekano 2 CF but Im not sure if I want to go with direct to consumer again.
Obviously there is a lot of tension in this thread due to this unfortunate problem.
Maybe my case will be a positive information for you:
I claimed for a full refund and it was accepted. Right now Im waiting for a wire transfer (up to 7 days after confirmation).
My suggestion is to not waste the time and claim your full refunds too and buy something else.
I consider now Propain ekano 2 CF but Im not sure if I want to go with direct to consumer again.
sluette
Active member
Seems to be managed differently in all countries… A friend of mine had a chat to customer service head in Germany today and his request of full refund was rejected again. He can accept the 260€ voucher for his CF7 and has to wait till feb for the final solution….
How did you request that ? I don't have a dog in this fight but if it makes it easier for people it would be good to explain how they can try for the same thing if they're that way inclined.
The answer is in his other messages, where he bought it in September 2024...
My several requests for a refund were declined (bought it in January 2024)
So I am trying with the court now
I don't like the company's behavior and don't want to wait with such intransparent solutions
I fill out the form on Cayon website asking for a full refund due to following reasons:
Ordered product does not meet an agreement with me as a consumer
There is no solution since the annoucment, therefore they are unable to bring product back to fully functional state
Due to the above I cannot use the bike which causes lossess for me
Product is unsafe and Im afraid of keeping it at home and have no other way to keep it
Due to situation product has no resell value and it will lost some of itw value even after the fix
This generates additional losses
Due to the above I proposed a amicable solution of full refund including shipping costs.
DeanBeanoTaylor
Member
Same here in UK they said im outside the 30 day window...
Thats really strange to be honest. Consumer rights are similar across EEZone, but I guess it is different after brexit.
Tried it on a different browser and all is good now, They offered me £315.. But to be honest as long as they send me a new battery id be satisfied. If i didn't have another e-bike id have more of a gripe but i do feel for those that don't.
You could try quoting the UK legislation at them which gives a 6 month window: Accepting returns and giving refunds: the law.
My other half has decided he wants to send his back and get something else so I’ll be writing some p1ssy emails to Canyon!
DeanBeanoTaylor
Member
Fine if youve had your bike under 6 months. Ive had mine 12 months
"You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months."
It's clear that the battery issue is a manufacturing fault, ergo it was faulty when you bought it, therefore you have a right to reject the bike and request a refund even though you've had it for 12 months
Ernesto Tamayo
New Member
I requested already a full refund or replacement with another bike, I really love my spectral and had no problems at all until this whole mess, I bought in mid July, less then 4 months of use
Got my partial refund and will wait for the fix. I love this bike and buying in the sale means i wont find anything anywhere near as good for the price. Sizing, looks, battery (before issues), Motor where all spot on for me. Look forward to getting a fresh battery in feb.
Zed. (Justin is short)
Well-known member
But what is the ‘fix’
As far as I’ve seen (& read) Canyon have never said we’d be getting a new battery
It’s implied and the suggestion of sending your battery in for disposal hints that there’s replacements but…..
Sorry but I’m naturally cynical and suspicious
Rich.
Last edited:
But what is the ‘fix’
I dont think anyone outside of Canyon can answer that, but i am sure they wont abandon their customers.
giles12212
Member
Has anyone that claimed the partial refund received theirs yet? Still waiting on mine.
All approved but no money yet.
DeanBeanoTaylor
Member
Same here, approved and received credit memo email. Says 7-10 business days for the partial refund
… partial refund received a week ago. So far everything proceeding much as promised. I’m optimistic that we’ll receive new-design batteries AND an extended warranty to further compensate for the downtime (although I admit that the latter is perhaps excessively optimistic…)
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