GIANT RIDE CONTROL APP HAS LANDED ON PLAYSTORE

Pottsy

Active member
Founding Member
Feb 12, 2018
186
143
Northern Ireland
GIANT. Good bikes, fecking useless apps.
Latest update doest open. Tried two different phones.
Bloody auto updated itself and left me with no working app.
 

DaveMatthews

Well-known member
Aug 12, 2018
388
278
Vancouver, B.C. Canada
Dave
Thanks, worked for me too.
Now to see if it's any better than last version.
Can I save rides?

Ta
Pottsy
Yup. Just got back from a quick test ride.
Lee beat me to it, but it saves the ride no problem. If you are a Strava user you'll need to re-signup with that to share as well. Works no problem.
Also, and this is great, it connects to the bike much more quickly and without fiddling around.
Overall much more stable/reliable.
Now I want it to be able to keep the screen on.
 

Janluke

Well-known member
Patreon
Dec 16, 2018
153
207
Scotland
Just tried the app with my 2018 Dirt e +1. Once paired it freezes the display and non of the control buttons works. Battery in and out resets everything. I tried it twice before coming in and searching the forums. I'll chat to my dealer but I can live without it
 

Pottsy

Active member
Founding Member
Feb 12, 2018
186
143
Northern Ireland
Just tried the app with my 2018 Dirt e +1. Once paired it freezes the display and non of the control buttons works. Battery in and out resets everything. I tried it twice before coming in and searching the forums. I'll chat to my dealer but I can live without it
My bike is 2018 Full E SX 1 with Levo display (i think thats what its called). It works OK for me.
 

Janluke

Well-known member
Patreon
Dec 16, 2018
153
207
Scotland
Just tried the app with my 2018 Dirt e +1. Once paired it freezes the display and non of the control buttons works. Battery in and out resets everything. I tried it twice before coming in and searching the forums. I'll chat to my dealer but I can live without it

My display packed up and was replaced under warranty. The app now works perfectly. I'm assuming the new display(or software) is a wee bit different as it now says "Goodbye" when I turn it off
 

Rawry

Active member
Nov 27, 2018
140
75
Cleveland
Have just got a 2019 0sx pro lovely bike but the ride control app connects then goes off straight away i have tried 3 different i phones with this but no joy any suggestions?
 

Pottsy

Active member
Founding Member
Feb 12, 2018
186
143
Northern Ireland
Rawry
I'm on an android and it works ok.
Hopefully someone will come along and share their experiences on an iPhone.

Pottsy
 

RobNevyn

E*POWAH Master
Patreon
Subscriber
Nov 19, 2018
191
169
Central Coast NSW Australia
Android here also, use it 4 times a week without issue, initially sounds to iPhone specific.
Only thing I am not sure about is the accuracy of distance traveled between RideControl and other apps like Strava.
 

Rawry

Active member
Nov 27, 2018
140
75
Cleveland
Android here also, use it 4 times a week without issue, initially sounds to iPhone specific.
Only thing I am not sure about is the accuracy of distance traveled between RideControl and other apps like Strava.
So won't it sync with the i phone then
 

RobNevyn

E*POWAH Master
Patreon
Subscriber
Nov 19, 2018
191
169
Central Coast NSW Australia
So won't it sync with the i phone then

It should totally stay sync'd with an iPhone with your 2019 SX 0, based on what you mentioned trying it on 3 phones it appears to be either a connection issue with the Giant controller or perhaps an issue with that version of the iPhone app.
 

Rawry

Active member
Nov 27, 2018
140
75
Cleveland
It should totally stay sync'd with an iPhone with your 2019 SX 0, based on what you mentioned trying it on 3 phones it appears to be either a connection issue with the Giant controller or perhaps an issue with that version of the iPhone app.
Just tried it in the lbs and it worked on an e+2 but still not on mine
 

JonesyD

New Member
Apr 8, 2019
3
0
wakefield
Hi,
I've got a 2018 Full-E+ 1 SX Pro and an android phone. Initially ride control shows as connected but wont show rides or tuning. LBS updated firmware, I reinstalled app and re-synched now get bike details and synch doctor shows no errors, but no tuning (greyed out.) Tried with the shops iPhone - same. Asked what hardware I would need to update reply was non of the 2019 hardware is interchangeable. All I really wanted to do was tune the modes down a bit so assistance was more progressive.....
Recently purchased a spare battery, charged OK, bike said it was OK - went to ride threw up the error that the battery pack not recognised and switched off! Old battery OK. So back to LBS who reset the battery (a very secret combination of button presses)
I am also appalled at the lack of presence from Giant on the forum, shame as I love my bike but the support stinks...….
 

Pdoz

E*POWAH Elite World Champion
Subscriber
Feb 16, 2019
1,033
1,084
Maffra Victoria Australia
Hi,
I've got a 2018 Full-E+ 1 SX Pro and an android phone. Initially ride control shows as connected but wont show rides or tuning. LBS updated firmware, I reinstalled app and re-synched now get bike details and synch doctor shows no errors, but no tuning (greyed out.) Tried with the shops iPhone - same. Asked what hardware I would need to update reply was non of the 2019 hardware is interchangeable. All I really wanted to do was tune the modes down a bit so assistance was more progressive.....
Recently purchased a spare battery, charged OK, bike said it was OK - went to ride threw up the error that the battery pack not recognised and switched off! Old battery OK. So back to LBS who reset the battery (a very secret combination of button presses)
I am also appalled at the lack of presence from Giant on the forum, shame as I love my bike but the support stinks...….

What I find particularly annoying is giant was advertising the app when I bought my full e in May 2018 ( Giant e bike app- any experience with it? ) , I bought the bike expect this functionality yet they're telling us it's only for 2019 models!
 

Pottsy

Active member
Founding Member
Feb 12, 2018
186
143
Northern Ireland
I own a 2018 full e sx 1. The app works with me. Except saving the ride log is very hit and miss. In fact its 95% miss.

The Tuning bit works 100%.
 

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