commencal 2021

I just ordered the Shimano FC-M8150 (XT cranks) 160mm from BikeInn. Have had good luck with them in past and shipping was much more reasonable. Also a shop in CA selling them on eBay for $99 if you don’t mind 165mm.
 
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As much as I love the pedal strike clearance of 160s, if your battery dies and you have to climb out of somewhere they are torture..like trying to climb a hill on a 55 pound kids pixie bike.
I also wonder if you'd get more power out of the motor with longer cranks because longer cranks increase your torque and the motor in theory multiplies your torque. I'm not cat 2 fit at the moment/ever again but I have yet to notice the display indicating that I've maxed out the assist level. Then again times where I'm likely to max out the assist I'm probably not looking at the display. And it does feel like I hit a max assist ceiling on super steep uphills in boost.
 
in other news I finally received my off the bike charging adapter ordered from Japan in September via surface shipping to the USA! super duper extra unobtanium part. it works.

PXL_20210312_044350753_1.jpg
 
As much as I love the pedal strike clearance of 160s, if your battery dies and you have to climb out of somewhere they are torture..like trying to climb a hill on a 55 pound kids pixie bike.
I also wonder if you'd get more power out of the motor with longer cranks because longer cranks increase your torque and the motor in theory multiplies your torque. I'm not cat 2 fit at the moment/ever again but I have yet to notice the display indicating that I've maxed out the assist level. Then again times where I'm likely to max out the assist I'm probably not looking at the display. And it does feel like I hit a max assist ceiling on super steep uphills in boost.

That's funny, I feel the opposite. Going back to back between my regular bike with 175 cranks and the commencal with 160 cranks, obviously I feel the extra weight of the bike with the power off... maybe it's due to my short legs but the shorter cranks feel more natural and it also feels easier to keep a smooth cadence. Maybe it's just the geo of the bike but also with the shorter cranks my hip and back pain is basically non existent even on longer rides.
 
I wonder, how many newtons have you guys used for tightening the cranks?
 
Well, you guys warned me. The big top cap bolt fell of and then the threads inside the crank arm stripped. Going to look for something better to replace the e13 stuff with, but not sure what is compatible or even in stock.

And unfortunately this happened right before a sizable double which I cased super bad and severely bent my handlebars.
View attachment 55006
Just had my e thirteen cranks replaced under warranty, I’m running a Bosch motor and the crank arms wouldn’t stay tight and where simply bending under pressure, they are a piece of junk , now running cubes on brand hopefully they will be ok
 
I wonder, how many newtons have you guys used for tightening the cranks?

For the e13 cranks - they’re advising to tighten to 16. I don’t trust them so I got some shimano XTs, torqued them to spec and haven’t had them loosen once
 
Until my Shimano cranks arrive, 6-7nm on the cap, and 16+ nm on both pinch bolts (alternating from 12-14-16 from inner bolt to outer when tightening). Also marked cap and bolts so have visual reference if they start to loosen on the trail. Too many instances of fellow MTBers getting hurt when the e13s have come off. Not gonna risk/deal with it.
 
Guys, we have an employee from E 13 active on this forum, that has answered our questions regarding this issue. They have written up a document on this and also discussed with us on this forum what their current recommendations are. If you have any questions you can try and ask them on that thread and tag their user. See the links below:

Their official documentation for this product/issue:

The thread on this forum related to this topic:
 
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Until my Shimano cranks arrive, 6-7nm on the cap, and 16+ nm on both pinch bolts (alternating from 12-14-16 from inner bolt to outer when tightening). Also marked cap and bolts so have visual reference if they start to loosen on the trail. Too many instances of fellow MTBers getting hurt when the e13s have come off. Not gonna risk/deal with it.
Yep, exactly this. Anyone reading this who hasn't done it yet with the e13 cranks should. It can be dangerous otherwise.

I am also waiting for my Shimano cranks to arrive in the meantime.
 
Hey guys, thanks for sharing these documents.

I’ve just received my meta sx race in feb and have had a few rides with it this past few weeks. It is absolutely brilliant on the ascents and man, the downs are so much fun!!! So stable, so plush such a plougher! Haha!

Anyways, back to the documents, early in the TSB 156 document, it mentions to remove the inner seal as it takes up a 1mm space in between crank’s inner face and the spindle.

That’s rather interesting! Has anyone done so to their assembly?

On a side note, as a precaution, I just ordered a 165mm Shimano ep8 crank set from bike-discount.de and i believe they have the whole range (160mm - 175mm). Coming from a 170mm, I’m still not used to the shorter crank arm length.

Guys, we have an employee from E 13 active on this forum, that has answered our questions regarding this issue. They have written up a document on this and also discussed with us on this forum what their current recommendations are. If you have any questions you can try and ask them on that thread and tag their user. See the links below:

Their official documentation for this product/issue:

The thread on this forum related to this topic:

59D82953-61E4-4536-92DA-25EE2F2D8460.jpeg
 
I have not removed the inner face seal. Honestly I didn’t see this directive until after I (over) torqued and marked the caps and pinch bolts as described above.

Since seeing the e13 notice, I have sent them a request to get caps with the recommended thread locker patch (mine have none). I’ve not heard back from e13 yet.
 
Was the request to get caps directly to the e13 by email? Would you have a contact address you could share? I seemed to have damaged the 5mm hex hole while tightening the cap with the hex key.

I have not removed the inner face seal. Honestly I didn’t see this directive until after I (over) torqued and marked the caps and pinch bolts as described above.

Since seeing the e13 notice, I have sent them a request to get caps with the recommended thread locker patch (mine have none). I’ve not heard back from e13 yet.
 
I went to the e13 website and used the “contact” form - that said, still no response (3 days)
 
Was the request to get caps directly to the e13 by email? Would you have a contact address you could share? I seemed to have damaged the 5mm hex hole while tightening the cap with the hex key.

I mentioned this in another thread but shimano style hollowtech caps fit. Bike shops should have plenty of those in stock. This is what I used after my cranks fell off the first time.
 
  • Updated torque spec: Preload cap 2Nm / Pinch bolts: 14Nm.*


This is what i did. I mean the Cap for shimano cranks in most cases is tightened with only 0.5 NM so idk why you would have to use 8NM. Btw, i think that the threads of the shimano motor for the Preload caps is made out of aluminum by using numbers that high you might run danger to break those threads resulting in a motor with no preload caps at all. :D
14NM on the bolts is what i used on my cranks and i did not have any issues. Maybe you did not tighten the bolts before your FIRST ride and that caused some damage to the cranks or the part of the motor where the cranks are beeing mounted on. - I forgot the word for it im not from england. ^^

However, it really sounds very strange for me that so many of you are complaining about falling off crank arms. If its really the case than it might be some bad production whatsoever but i doubt it.
I think the link wich darkyHS posted should fix your problems.

Like mentioned in other threads commencal does not assemble the bike in a way a normal bike store does. These bikes are getting shipped to customers and like pretty much all shipping companys they expect you to do that work. I dont know about any brand which doesnt do it that way.
We get a lot of bike which were bougth online , never correctly assembled with loose cranks tires which are not true etc. Just an advice from my side. ^^
Let them true the wheels check motor bolts etc. Shouldnt be too expensive maybe 80€ but then you can be sure that the bike is ready to ride.
 
The second ride on my new 2021 Meta Power TR the crank fell off, luckily while pedaling up hill and not while decending at speed. I reassembled it using thread locker but knowing this, I will now do both side as described. I did not look to see if there was a seal or not.
 
  • Updated torque spec: Preload cap 2Nm / Pinch bolts: 14Nm.*


This is what i did. I mean the Cap for shimano cranks in most cases is tightened with only 0.5 NM so idk why you would have to use 8NM. Btw, i think that the threads of the shimano motor for the Preload caps is made out of aluminum by using numbers that high you might run danger to break those threads resulting in a motor with no preload caps at all. :D
14NM on the bolts is what i used on my cranks and i did not have any issues. Maybe you did not tighten the bolts before your FIRST ride and that caused some damage to the cranks or the part of the motor where the cranks are beeing mounted on. - I forgot the word for it im not from england. ^^

However, it really sounds very strange for me that so many of you are complaining about falling off crank arms. If its really the case than it might be some bad production whatsoever but i doubt it.
I think the link wich darkyHS posted should fix your problems.

Like mentioned in other threads commencal does not assemble the bike in a way a normal bike store does. These bikes are getting shipped to customers and like pretty much all shipping companys they expect you to do that work. I dont know about any brand which doesnt do it that way.
We get a lot of bike which were bougth online , never correctly assembled with loose cranks tires which are not true etc. Just an advice from my side. ^^
Let them true the wheels check motor bolts etc. Shouldnt be too expensive maybe 80€ but then you can be sure that the bike is ready to ride.

The only real issue I had with the crank ordeal was that my cranks where basically where they where supposed to be torque wise according to the torque listed on the crank itself. To be clear they where slightly low but I torqued then up to spec and applied some thread lock for good measure. The problem is this torque is not high enough for many. I did all this before I even sat on the bike. Retorquing at the original spec I would not trust in any way. I tested this and applied torque stripe and after a few miles I had movement again. Retorquing it a bit over the suggested retorque spec has resulted in them not budging after another 200 miles. Everyone's results may vary but it's definitely not just an issue of people not checking torques before the first ride (although this may contribute to the problem), rather the original recommended torque from e13 being too low. Just my thoughts though.

I suppose they're in as big of a hurry to ship out the bikes as we are to receive them; but you would think there would be a bit of test riding a sample bike from each trim done up from the factory (as a bike shop would assemble it) to check for any final issues before shipping the bikes out to customer. I do think Commencal has handled it well enough however and it is clear that e13 just made a simple mistake and it seems like they're doing ok replacing parts and paying for bike shop service to fix the issues. It sucks if anyone is getting hurt over it though. I was lucky enough to get away with only a limp and a goose egg on my ankle for a couple days.

At the end of the day, the bike is an absolute blast to ride. (y)
 
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azzwethinkweiz

  • Updated torque spec: Preload cap 2Nm / Pinch bolts: 14Nm.*


This is what i did. I mean the Cap for shimano cranks in most cases is tightened with only 0.5 NM so idk why you would have to use 8NM. Btw, i think that the threads of the shimano motor for the Preload caps is made out of aluminum by using numbers that high you might run danger to break those threads resulting in a motor with no preload caps at all. :D
14NM on the bolts is what i used on my cranks and i did not have any issues. Maybe you did not tighten the bolts before your FIRST ride and that caused some damage to the cranks or the part of the motor where the cranks are beeing mounted on. - I forgot the word for it im not from england. ^^

However, it really sounds very strange for me that so many of you are complaining about falling off crank arms. If its really the case than it might be some bad production whatsoever but i doubt it.
I think the link wich darkyHS posted should fix your problems.

Like mentioned in other threads commencal does not assemble the bike in a way a normal bike store does. These bikes are getting shipped to customers and like pretty much all shipping companys they expect you to do that work. I dont know about any brand which doesnt do it that way.
We get a lot of bike which were bougth online , never correctly assembled with loose cranks tires which are not true etc. Just an advice from my side. ^^
Let them true the wheels check motor bolts etc. Shouldnt be too expensive maybe 80€ but then you can be sure that the bike is ready to ride.
I would question the integrity of any company that sells a product online as mostly assembled but does not put the effort into assembling that product correctly. If Commencal is assembling the bike almost fully, why would they not torque the parts that they assembled correctly.

I believe that azzwethinkweiz is correct and that the specs that E 13 has posted are too light. Anyway, I will probably just switch to a better brand of cranks to eliminate any further issues.
 
  • Updated torque spec: Preload cap 2Nm / Pinch bolts: 14Nm.*

However, it really sounds very strange for me that so many of you are complaining about falling off crank arms. If its really the case than it might be some bad production whatsoever but i doubt it.
I think the link wich darkyHS posted should fix your problems..

Because the torque values provided by the manufacturer of the defective product were by their own admission incorrect. And in addition, they are updating the instructions now suggesting you remove the seal from their crank arms. It appears that Commencal and e13 overlooked the issue in their first wave of deliveries rather than perform the correct assembly themselves prior to shipping it or provide documentation to the owner with the updated recommendations. Their own service bulletin states, "This situation has been misinterpreted by some to mean there is a failure of one or more system components." In a way, that is the system failure for which they claim some misinterpret.
 
Just got my Shimano cranks on (after they came all the way from Italy!) A few notes when installing them; The little rubber/metal gaskets fit into the Shimano cranks the same way they fit into the e13 ones. Although the Shimano cranks did not come with them, I reused the old ones. (these gaskets seem like they would be optional though I am not sure) The cranks came with plastic caps and thread into the crank-axle more snugly/closer tolerance feeling then the metal e13 ones that fit more loose. I couldn't locate my Shimano tool but was able to use a large star bit that worked fine to snug these down gently. These cranks also have the little locking style clip that is held on with the two pinch bolts (torque to 12-14nm alternating) so if the issue arises again at least I can feel a bit more secure that the crank won't completely eject itself from the bike before I come to a stop. (hopefully) Because the way the clip fits into the hole on the axle, I had to mount my cranks 180 from how the e13 ones where to line up with the holes.

The large plastic cover/seal piece on the drive side does not work with the Shimano cranks and the e13 crank boots unfortunately did not fit the new cranks either. I tried to force one on but ended up snapping it since it is really hard plastic and doesn't want to stretch. (Guess I'll order up some new ones off of Amazon at some point) I ordered these cranks in the same size as the stock e13 cranks (160mm) and they also appear to be identical (dimension wise) as far as the distance the pedal ends up from the frame is concerned (took some measurements before and after)

I marked my caps to keep an eye on possible movement. Hopefully I'll have a chance to ride this week and test them out.
 
I went to the e13 website and used the “contact” form - that said, still no response (3 days)
Follow-up: Did hear back from e13 (after completing warranty form). They are sending new caps with loctite patch on them. Still going to install the Shimano XT cranks when they come later this week.
 
Just wondering what sort of elevation and distance yous have been getting, 2nd outing on bike using trail mode, just a few times on boost for small hill, I was just down to the last bar of the battery,

Screenshot_20210327_165644.jpg
 
Anyone found some good comparisons of the SX and the Meta POWER? I'm leaning towards the SX due to the geometry numbers but while i do prefer the steep downhill i dont live near any actual mountains but shorter downhill sections mixed up with some flatter singeltrack. I think the Meta Power is probably more suitable to my riding but the recommended size for my length (M) have shorter reach than chainstays which feels wierd and the reach is 24mm shorter then my normal bike (YT Jeffsy Large). Just looking at the numbers the SX feels somewhat more balanced but that does not always translate to real world experience and kinda worried that the SX would the to sluggish to pedal around on the flatter sections of trail riding. I would never buy a normal 180mm bike for my local trails but i reason that with the motor helps with that and the bike would see some bikepark use from time to time,
 
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How’s everyone’s battery health I’m at 20 cycles and have just dropped from 98% to 96%
 
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