There are billions and billions going into battery research every year, most notably for electric cars, electric aircraft and mass storage solutions. As a result the storage and management of lithium ion batteries is very well understood by industry - don't deep discharge, don't store at elevated SOC, don't store, charge or use packs at very high or very low temperatures, don't overcharge, and don't pull current at greater than the C rating of the pack. Remember, the packs in our bikes are nothing revolutionary - they are the same in chemistry terms as the vast majority of rechargeable consumer devices bought today.
The problem is not a lack of understanding of the batteries overall, it's that the bike industry is very new to this whole space. Even manufacturers have undoubtedly had battery experts involved in designing their packs, the informationon usage and care does not seem to be filtering down into the instructions for consumers or training to mechanics in your LBS. The result are these jumbled guidance form manufacturers on battery care, different warranty terms and expected cycle lives from the different manufacturers, and general confusion amongst consumers as a result on how to care for their pack. Cynics might also suggest it is in the manufacturers interest not to teanch people how to optimally use their battery; certainly reviewing the guidance in the Levo manual online had me thinking that, so vague was the advice.
