Amflow Customer Support team is here！Amflow Support questions only please

[David1960]

We’re excited to join this fantastic community! We are the Amflow Customer Support team, dedicated to providing top-notch assistance and innovative solutions for E-MTBs. Our mission is to ensure that you have the best possible experience with our products and to support you in any technical challenges you may encounter.

Wondering if you can help me decide. Not sure whether to get the pro version or basic model of amflow. Is the difference worth it. Does the pro version perform that much better than basic model. Is suspension a noticeable difference.

 

[iXi]

Probably comes out of the Amflow box with no carbon paste (dunno, my bike shop did the assembly)?

Anyhoo, I had the sinking seat at spec nm. I reckon it’s a sign of correct tolerances. A lick of carbon paste and a modest tightening solved it.

Hmmm so got the carbon paste and tightened to 6nm and by the end of my ride had slid back down. Not sure if I should go 7nm or just suck it up and ride it 10mm lower than ideal. I'm probably going to lock in option 2

 

[Amflow_Support]

Wondering if you can help me decide. Not sure whether to get the pro version or basic model of amflow. Is the difference worth it. Does the pro version perform that much better than basic model. Is suspension a noticeable difference.

If you are a casual rider or just starting out, the Amflow PL Carbon should meet your needs without the extra cost of the Pro version's high-end components. However, if you are looking for a more professional riding experience with lighter weight and higher-end components, the Amflow PL Carbon Pro might be worth the investment. You can see the comparison information about suspension and other parameters on this page Amflow PL - Specs - Amflow (United Kingdom)

 

[Amflow_Support]

So for the PL Carbon, to remove the seat post you have to cut the cable, which according to the pic includes cutting the housing too? I realize the seat post removal isn't a regular thing but that seems excessive considering the other version has a simple bolt. I haven't had much exposure to many bikes, is this a standard practice?

Have you tried turning the screw in the picture clockwise? Did that help with the issue?

Regarding the seat post removal, you do not need to cut the cable. Could you please clarify if you are looking to replace the seat post?

We appreciate your feedback and are here to assist you with any further questions.

 

[Dave238]

Have you tried turning the screw in the picture clockwise? Did that help with the issue?

Regarding the seat post removal, you do not need to cut the cable. Could you please clarify if you are looking to replace the seat post?

We appreciate your feedback and are here to assist you with any further questions.

I was referring to your posting you included a picture of the seat post removal that indicates for Carbon PL the cable and housing has to be cut.

 

[Astro66]

I was referring to your posting you included a picture of the seat post removal that indicates for Carbon PL the cable and housing has to be cut.

When you undo the screw under the trigger. The cable can't slide out, because there is usually a cable end clamped onto the end of the wire. So you cut the cable just before the cable end. That way you can reuse the cable. Then the cable is free to fully slide back into the sheath.

But you should be able to unhook the cable at the post end, without cutting. Just undo the screw under the trigger, undo the screws holding the cable sheath to the frame, and see if you get enough slack to unhook the cable at the post end.

 

[Dave238]

I'm referring to this in yellow for that model.

 

[Amflow_Support]

I'm referring to this in yellow for that model.View attachment 154370

For the PL Carbon, if you need to replace the seat post cable, we recommend following our manual's instructions to cut the cable for easier handling. But if you're just looking to remove the seat post from the frame and keep the cable intact, there's no need to cut it.

 

[Dave238]

For the PL Carbon, if you need to replace the seat post cable, we recommend following our manual's instructions to cut the cable for easier handling. But if you're just looking to remove the seat post from the frame and keep the cable intact, there's no need to cut it.

OK, it sounded like (from the pic) to remove the seat post from the frame, the housing and cable had to be cut. Thx for clarification.

 

[Astro66]

I'm referring to this in yellow for that model.

Cutting the cable and housing at that point will also allow you to remove the seatpost. But if you want to re-use the cable and housing. You can do it the way I said.

 

[Pete66]

I managed to rip my mech off completely yesterday & also destroyed the hanger on a large rock at the same time. Does anyone know where I can get a new hanger please ? I have looked on Amflows site & they‘re not shown.
Bike is the standard PL not the pro.

 

[Pyr0]

Don't the AMFLOW bikes use Universal Derailleur Hangers?

 

[Astro66]

I managed to rip my mech off completely yesterday & also destroyed the hanger on a large rock at the same time. Does anyone know where I can get a new hanger please ? I have looked on Amflows site & they‘re not shown.
Bike is the standard PL not the pro.

It does appear to be a standard SRAM UDH hanger. Should be able to get it from most bike stores.

 

[Pete66]

It does appear to be a standard SRAM UDH hanger. Should be able to get it from most bike stores.
View attachment 154498

Thanks for the help, I appreciate it.

 

[JonoHobart]

Can anybody tell me if I need to change the free hub body on the PL carbon version, ( Amflow HMA-30 wheelset) If I am going to put on a SRAM 1295 10 to 52 tooth cassette?
I am considering upgrading to T type AXS transmission given that I already own a rear derailleur and the shifter.

 

[Astro66]

Can anybody tell me if I need to change the free hub body on the PL carbon version, ( Amflow HMA-30 wheelset) If I am going to put on a SRAM 1295 10 to 52 tooth cassette?
I am considering upgrading to T type AXS transmission given that I already own a rear derailleur and the shifter.

If you go to the Accessories page on the Amflow website. You can buy a new rear alloy 29er wheel. And in the photos. It definitely has a HG Hub. Whilst the rear Carbon 29er for the Pro, has a XD hub.

You definitely cannot fit a 10 tooth cog on a HG hub. So you will need to change it to a XD hub to fit that cassette.

Amflow HMA-30 29" Hinterrad aus Aluminiumlegierung - AMFLOW Store

Experience 105 N•m of torque and a formidable 850 watts of peak power housed in a cutting-edge 19.2kg build. Amflow specializes in high-end electric mountain bikes, crafting revolutionary E-MTB experiences.

www.amflowbikes.com

 

[JonoHobart]

If you go to the Accessories page on the Amflow website. You can buy a new rear alloy 29er wheel. And in the photos. It definitely has a HG Hub. Whilst the rear Carbon 29er for the Pro, has a XD hub.

You definitely cannot fit a 10 tooth cog on a HG hub. So you will need to change it to a XD hub to fit that cassette.

View attachment 154529

Amflow HMA-30 29" Hinterrad aus Aluminiumlegierung - AMFLOW Store

Experience 105 N•m of torque and a formidable 850 watts of peak power housed in a cutting-edge 19.2kg build. Amflow specializes in high-end electric mountain bikes, crafting revolutionary E-MTB experiences.

www.amflowbikes.com

Thanks. Pretty much what I thought, but does it have to be Amflow wheel specific, or can it be any SRAM XD freehub body?

 

[Astro66]

Thanks. Pretty much what I thought, but does it have to be Amflow wheel specific, or can it be any SRAM XD freehub body?

I build my own wheels, so normally I just buy an entire XD hub and freewheel assembly, of any brand, and re-spoke the wheel. So yes. If you change the entire hub assembly. As long as it's an XD Hub. It can be any brand.

I'm unsure how easy it is to change the HG freehub only, or even if it can be done. And what brand of XD freehub will fit that hub assembly. It is Amflow's own wheel.

 

[JonoHobart]

I build my own wheels, so normally I just buy an entire XD hub and freewheel assembly, of any brand, and re-spoke the wheel. So yes. If you change the entire hub assembly. As long as it's an XD Hub. It can be any brand.

I'm unsure how easy it is to change the HG freehub only, or even if it can be done. And what brand of XD freehub will fit that hub assembly. It is Amflow's own wheel.

Thanks, I’ll await any further advice from others before jumping into buying a new cassette. Apparently XD freehubs are in the order of AUD70, but that of course assumes you might be swapping like for like, as you say, not sure if you can do an automatic swap for the HG free hub body.

 

[Amflow_Support]

Can anybody tell me if I need to change the free hub body on the PL carbon version, ( Amflow HMA-30 wheelset) If I am going to put on a SRAM 1295 10 to 52 tooth cassette?
I am considering upgrading to T type AXS transmission given that I already own a rear derailleur and the shifter.

Hi JonoHobart, Amflow makes all the wheelsets, hubs, and freehubs for the Amflow PL. If you want to make some changes, and need the AMFLOW HMA-30 XD Freehub. Just drop a line to our customer service at [email protected] with your shipping info, and we'll creat a freehub purchase case for you through our after-sales service. Thanks for your understanding and support!

 

[knocknock123f34]

Dear @Amflow_Support,
As a passionate cyclist, I rely on my Garmin device to track and analyze my performance. However, one crucial feature that is still missing is the seamless integration of cycling power data. Power measurement is one of the most accurate and reliable metrics for assessing training efficiency, monitoring fatigue, and optimizing performance.

Integrating power data directly into Garmin devices would offer several benefits. First, it would allow cyclists to analyze their wattage output in real-time, enabling them to adjust their effort more precisely. Second, post-ride analysis would be significantly improved, helping athletes and coaches make informed training decisions. Finally, better synchronization with training platforms would ensure that all data is stored in one place for a comprehensive performance review.
Beyond the technical advantages, this integration would make the bike much more attractive to potential buyers. Cyclists who train seriously rely on power data to improve their performance, and having this functionality seamlessly connected to Garmin devices would be a major selling point.
Thank you in advance

 

[turandot]

Dear @Amflow_Support,
I would like to know if Amflow has introduced any improvements in the e-bikes in the manufacturing process, from the beginning of the first unit until today, based on the comments of users on forums and social networks. Thank you.

 

[Bigjohnmtb]

Hi,
I have the Carbon Pro model with the XO T Type drivetrain. On the SRAM website it says the chain length is 118 and the derailleur is set in position B.
When I received my bike the chain length is at 120 and derailleur is set in Position A. So what is the correct length and position pls??

 

[Amflow_Support]

Dear @Amflow_Support,
As a passionate cyclist, I rely on my Garmin device to track and analyze my performance. However, one crucial feature that is still missing is the seamless integration of cycling power data. Power measurement is one of the most accurate and reliable metrics for assessing training efficiency, monitoring fatigue, and optimizing performance.

Integrating power data directly into Garmin devices would offer several benefits. First, it would allow cyclists to analyze their wattage output in real-time, enabling them to adjust their effort more precisely. Second, post-ride analysis would be significantly improved, helping athletes and coaches make informed training decisions. Finally, better synchronization with training platforms would ensure that all data is stored in one place for a comprehensive performance review.
Beyond the technical advantages, this integration would make the bike much more attractive to potential buyers. Cyclists who train seriously rely on power data to improve their performance, and having this functionality seamlessly connected to Garmin devices would be a major selling point.
Thank you in advance

Thank you for your detailed feedback and suggestions. We appreciate your insights and passion for cycling.

Currently, we have tested and confirmed that Amflow is compatible with Garmin heart rate monitors. We will continue to conduct further tests regarding additional integrations and functionalities.

Thank you for your valuable input.

 

[Amflow_Support]

Dear @Amflow_Support,
I would like to know if Amflow has introduced any improvements in the e-bikes in the manufacturing process, from the beginning of the first unit until today, based on the comments of users on forums and social networks. Thank you.

Thank you for your interest and attention. At Amflow, we highly value our users' feedback and experiences. For example, in response to customer feedback regarding the limiter block issue, we will be introducing related accessories in the near future.

 

[Amflow_Support]

Hi,
I have the Carbon Pro model with the XO T Type drivetrain. On the SRAM website it says the chain length is 118 and the derailleur is set in position B.
When I received my bike the chain length is at 120 and derailleur is set in Position A. So what is the correct length and position pls??

Hi there, we have noticed that there is a discrepancy between the information on the SRAM website and our setup. However, we have confirmed with our engineers that having 120 links and the setup key in position A is the standard configuration for your Pro model. There is no need to make any adjustments.
Please rest assured that your current setup is correct and safe. If you have any further questions or concerns, please do not hesitate to contact us.

 

[prrave]

Hi Amflow I have the normal silver PL model. I have equipped it with the Sram Transmission GX. Should I also change to 120 chain links and position A. I currently ride the SRAM recommendation, i.e. 118 chain links and position B. I have to say that the gears work. Thank you for your reply

 

[Amflow_Support]

Hi Amflow I have the normal silver PL model. I have equipped it with the Sram Transmission GX. Should I also change to 120 chain links and position A. I currently ride the SRAM recommendation, i.e. 118 chain links and position B. I have to say that the gears work. Thank you for your reply

Hi prrave, Amflow PL Carbon comes with a 120-link chain, position A, and a 21T rear hub. If you change the cassette or chainring size, you'll need to adjust the chain length. For example, going from 34T to 36T means you should add 2 links. We suggest having a professional bike shop handle these modifications.

 

[Budi]

Hi there, we understand that you need to purchase the required power cable. This power cable is provided by SRAM and is not a custom design by Amflow. You can purchase this cable directly from SRAM, and the material number is 11.3018.028.003. If you have further questions, please send an email to [email protected] or use our chat service on our website

Best regards
Amflow support team.

Hi, is this the right cable?

https://www.bike24.com/p2834214.html

 

[degville]

Hello! I'm loving my Amflow PL Pro (XL) so far - I've had the bike since late November. However, I went out last weekend and came back with a broken rear spoke. I can see they're SAPIM E-Light Straightpull, but I'm uncertain about which length to look for.

Any advice on spoke length (my broken spoke is on the rear, cassette-side) and weight (and maybe an alternative to E-Light, as they seem rare), much appreciated.

Thanks, Graham