I understand your point, i think that the problem is that it is no normal guarantee. orbea thinks it is shimanos fault and shimano thinks it is for orbea. The dealer cant declare its time, didnt sold you the bike and didnt earn any money and thinks, i am not gonna pay for it either.
but your...
strange, my 130 could not find the ebike, so i didnt get it working. Bought a 530 instead and works fine. but the size of the 130 was much better for enduro riding. so to answer your question, no, with the rs app all works great.