Amflow Customer Support team is here！Amflow Support questions only please

I just bought and received my Amflow.

Upon inspection I noticed dent on the head tube. See the pictures.

I made complaint to the official seller. Seller is willing to give 75€ voucher for the dent..

I am wondering is this frame safe to ride with that dent?

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Hi!
Really hope they can add auto shift to the system, like SRAM and Shimano do.
and wants to unlock the speed limit!!!!
 
Would not trade this dent for 75€, I can even see more dents on the airspring top cap ...
 
Hello Amflow tech support, I just got one of your new Amflow and was curious what type of port I could use to power my Shimano wireless derailleur. It looks like the expansion port has some type of Higo micro cable but unsure how to make that connect to a di2 cable ew-sd300 type? Any help would be greatly appreciated
 
Amflow techs

Amazing bike, but in display settings I have a temperature setting window so I can display the temperature. This is outside air temperature. There is also a Max Temperature setting and a Min setting. That changes nothing

On some Amflow bikes other users have the option for Motor Temperature with a bar graph. No where in the display settings do I have this. Why are there different menus in a fully updated PL PRO ? I would like this it is 36C here and I want to keep an eye on this. And do not want to run this motor too hot. If I go into setting and go into [About Device] I can see battery temp and motor temp. I know its monitored.
 
Hello, i bougth my amflow pl on april. Disgusting noise coming from bottombraket or motor ( i dont kwow) it's like crack, crack... Every pedal stroke.
Mechanic release cranks and put grease but even worse.
 
Dear Amflow users, please find the following statement from Avinox.

AVINOX hereby confirms that we have not released any battery extenders. The current hardware and firmware of Avinox do not support third‑party battery extenders. Use of unauthorized battery extenders may result in product malfunction and voiding the product warranty; in extreme cases such use can cause component damage or pose a fire hazard. Customers and partners who have a need for battery extender solutions are advised to follow AVINOX's official product announcements for future updates.
 
Gotz said:
Hello, i bougth my amflow pl on april. Disgusting noise coming from bottombraket or motor ( i dont kwow) it's like crack, crack... Every pedal stroke.
Mechanic release cranks and put grease but even worse.
Click to expand...
Hi @Gotz , sorry to hear about this. To better assist you with your concern, could you please send an email with a detailed description to [email protected]? We would assist you further. Thank you for your understanding.
 
@Amflow_Support please comment on this situation. Many people would like to know your public position.

The frame is cracked. Denied warranty.

somebody having a different view I have delt with mechanical warranty issues for decades in a professional capacity. This was an open and shut case for a denied warranty, but people will always argue and comment against facts. people hate the truth bud. 1 + 1 = 2 and no discussion of...
www.emtbforums.com www.emtbforums.com
 
They already said it's not covered in that thread as those marks and the damage indicates it was not a manufacturing fault, rather something user induced. Not sure who else is wondering about the outcome (other than you) ?
 
Batipapo said:
Hello Amflow tech support, I just got one of your new Amflow and was curious what type of port I could use to power my Shimano wireless derailleur. It looks like the expansion port has some type of Higo micro cable but unsure how to make that connect to a di2 cable ew-sd300 type? Any help would be greatly appreciated
Click to expand...
Hi! The cable we use for AXS derailleur is a SRAM power cable, internal part number: 11.3018.028.003. But we don't have a specific guidance for connecting to a di2 cable type. The cable is connected directly to the 3rd expansion port on the motor.
1755025415413.png

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jam56 said:
Many people would like to know
Click to expand...
Many people would like to know, that you are overweight, and rode this bike with a loose headset for a while, you even damaged your stem cap. and you are currently still riding your bike with no issues

All this after having a shop swap out your forks, who noticed no damage at that time.

Its all on you
 
Winford said:
Amflow techs

Amazing bike, but in display settings I have a temperature setting window so I can display the temperature. This is outside air temperature. There is also a Max Temperature setting and a Min setting. That changes nothing

On some Amflow bikes other users have the option for Motor Temperature with a bar graph. No where in the display settings do I have this. Why are there different menus in a fully updated PL PRO ? I would like this it is 36C here and I want to keep an eye on this. And do not want to run this motor too hot. If I go into setting and go into [About Device] I can see battery temp and motor temp. I know its monitored.
Click to expand...
Hi! Thank you for your feedback. You can set it up in the AvinoxRide app. Please ensure both the AvinoxRide app and your bike firmware are up to date, then from the app home go to Bike Display Settings → Tap once, and Replace Items and add "Motor Temperature — Bar Chart".
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Amflow_Support said:
Please ensure both the AvinoxRide app and your bike firmware are up to date,
Click to expand...
Yes bike and app say its latest version v1.3.22

Amflow_Support said:
Display Settings → Tap once, and Replace Items and add "Motor Temperature — Bar Chart".
Click to expand...
Mine looks different than yours. Temperature mirrors outside temp, and does not change while riding

No line or bar chart exist.
Screenshot_20250812_201121_Avinox Ride.jpg
 
Last edited:
Winford said:
Yes bike and app say its latest version v1.3.22


Mine looks different than yours. Temperature mirrors outside temp, and does not change while riding

No line or bar chart exist.
View attachment 166205
Click to expand...
You need to change the layout of the page, currently, these layouts support adding bar chart motor temperature.
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I’m having trouble syncing the bike with a 4g card installed.

Presently the app shows my bike approximately 2kms away when in reality it is in my garage.

It shows that it was last synced 2 days ago at a location I have never been too. I have powered the bike on but it doesn’t seem to make any difference.

How do you “force“ sync the bike as hopefully that will resolve the issue.
 
Napzu said:
I just bought and received my Amflow.

Upon inspection I noticed dent on the head tube. See the pictures.

I made complaint to the official seller. Seller is willing to give 75€ voucher for the dent..

I am wondering is this frame safe to ride with that dent?

View attachment 165973View attachment 165974View attachment 165975View attachment 165976View attachment 165978 View attachment 165977
Click to expand...
We have seen your situation, we are sorry to hear this. This dent does not currently affect the riding condition. However, to prevent the area around the dent from being affected in future use, we recommend covering the dented area with wrap or other protective material, or consulting the dealer for additional repair solutions.
 
@Amflow Support: Was looking in the Avinox app and was confused by what I was seeing in Ride Data versus About Devices for Total Distance. Why is there a difference?
Avinox Distance Clash.jpg
 
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