Amflow Customer Support team is here!Amflow Support questions only please

⚡ EMTB Pro Go Pro — exclusive discounts & ad-free Peaty's 25% off & more · Ad-free browsing · Pro badge See the deals →
Thanks
That looks reasonably straight forward but it won't be a whole lot of use to me if I can't purchase a 2nd battery. What is the reason for this? Also when I fly with an ebike the battery must be removed first. The battery is able to be couriered in advance via land mail
Cheers
Thank you for your feedback. Currently, the bike battery's serial number is managed by DJI, which restricts separate sales. However, our management is considering discussions with DJI to offer standalone Avinox system components, including batteries, in the future. We appreciate your patience as we work on this.
 
So is the Sram app wrong that say position B?
Our official transmission configuration consists of a 34T chainring, 120 links, positioned at location A. Should you opt to upgrade to a 36T chainring(while the rest of the transmission kit unchanged), it is recommended to add 2 chain links to compensate. Regarding modifications suggested by the Sram App, our team is currently engaged in discussions with Sram to explore possibilities.
 
Dear friends,

Спасибо за ваш отклик. Вы пишите про 5-секундные интервалы. Я не имею доступа к исходным gpx-файлам Avinox и был вынужден скачивать оригинальный файл из Стравы. Там я увидел интервалы 11-12 секунд между отметками. Но даже 5 секунд это недопустимо грубый интервал для е-байка. Рад, что вы в контакте с группой инженеров, я думаю они понимают наши озабоченности. Спасибо вам!
We totally get your concerns. If you have any screenshots of ride files from other apps that you are using, we’d be grateful if you could share them via pm or email. This will really help us optimize the app
 
Our official transmission configuration consists of a 34T chainring, 120 links, positioned at location A. Should you opt to upgrade to a 36T chainring(while the rest of the transmission kit unchanged), it is recommended to add 2 chain links to compensate. Regarding modifications suggested by the Sram App, our team is currently engaged in discussions with Sram to explore possibilities.
So is the Sram app wrong that say position B?
Yes, looks like it. I think there is something wrong with the data from the Sram website, they state different chain lengths for different frame sizes even though the chain length is the same across all the frames, so that's def not correct. I just checked my pro and it is set to pos A from the factory, so i would take the info from Amflow support as correct rather than Sram at this stage. Hopefully that gets aligned as anyone checking on the Sram website would set the chain to the wrong length for some frames and use the wrong position setting !
 
Request to add an option in the next update:

1. Please add information on the Amflow display about the percentage of available battery in the Osmo Action 5 Pro camera when connected to the bike. Now it's great that you can control the camera without taking your eyes off it, but it would also be useful to know how much battery is left in the camera.

The ideal solution is to have visibility of the battery level of the bike, the connected phone, and the Osmo Action 5 Pro camera.

2. Allowing the system to decrease or increase the maximum support speed.

3. Adding support for Apple Watch, so that you can track your heart rate on both the watch and the Avinox display.

And my wish of hardware ;)

4. Adding a Range extender.

I saw that some of the options will be available in the new update soon, so I won't list them here.

Thank you
 
The new software update is out and we can change the order of the assist modes !, great result !. It looks like we will need the app update to make use of having 8 data fields on the screen ?.

Also if you are interested, you can now set turbo to 1000w continuous power 😉 - amongst other cool updates (all stated in the release notes)

Great work Amflow !!
 
Bonjour, je viens d'effectuer la mise à jour 1.2.
Bravo pour cette mise à jour !
Il est indiqué la prise en charge de la fonction smoothshift du dérailleur AXS.
J'ai un PL Carbon Sliver. J'ai fait une mise à jour pour mettre l'AXS Xo.
Pour bénéficier de cette fonction je dois acheter un câble qui va du dérailleur au moteur ?
Si oui quel câble ?
Merci pour votre aide.
 
Request to add an option in the next update:

1. Please add information on the Amflow display about the percentage of available battery in the Osmo Action 5 Pro camera when connected to the bike. Now it's great that you can control the camera without taking your eyes off it, but it would also be useful to know how much battery is left in the camera.

The ideal solution is to have visibility of the battery level of the bike, the connected phone, and the Osmo Action 5 Pro camera.

2. Allowing the system to decrease or increase the maximum support speed.

3. Adding support for Apple Watch, so that you can track your heart rate on both the watch and the Avinox display.

And my wish of hardware ;)

4. Adding a Range extender.

I saw that some of the options will be available in the new update soon, so I won't list them here.

Thank you
Thank you for your feedback. We have registered your suggestion as a "Voice of Customer" case and submitted it to the engineering team for further discussion and evaluation. Regarding the integration of third-party sports platforms, we understand that the relevant team is currently in discussions for integration. You can look forward to more updates in the future. :)
 
and please integrate into garmin ecosystem.. Power / Watts etc
Thank you for your feedback. We have registered your suggestion as a "Voice of Customer" case and submitted it to the engineering team for further discussion and evaluation. The relevant engineering team is configuring the integration of additional accessories, and you can expect more updates in the future.
 
@Amflow_Support

Any plans for selling in Brazil? You are missing a huge emtb market.
Hi there, regarding the sales plan for the Brazilian market, I understand that our sales team is still in the process of seeking local merchants for collaboration. The specific release date is currently unknown, and you can keep an eye on our official website and subscribe to our newsletter for updates.
 
Bonjour, je viens d'effectuer la mise à jour 1.2.
Bravo pour cette mise à jour !
Il est indiqué la prise en charge de la fonction smoothshift du dérailleur AXS.
J'ai un PL Carbon Sliver. J'ai fait une mise à jour pour mettre l'AXS Xo.
Pour bénéficier de cette fonction je dois acheter un câble qui va du dérailleur au moteur ?
Si oui quel câble ?
Merci pour votre aide.
Bonjour, merci de votre soutien à Amflow. En ce qui concerne les solutions de modification pour les accessoires associés, nous vous recommandons de visiter l'un des concessionnaires locaux et de commander le câble et les accessoires correspondants auprès d'eux, car ils peuvent avoir davantage de solutions concernant la modification.
 
Today while driving on the pavement I heard my cover fall off and roll away..... If it had been dirt, I wouldn't have heard it and would have been without it!

IMG20250507192459.jpg
 
Hello Amflow, coming from turbo levo, love the system , light agile and power house. Can we have a gpx import and map „routing“ on bike display? Regards
 
Last edited:
Today while driving on the pavement I heard my cover fall off and roll away..... If it had been dirt, I wouldn't have heard it and would have been without it!

View attachment 160137
We are so sorry to hear about this issue! For the crankset bolt cap, please get in touch with the store where you bought it or email us at [email protected]. We’re here to help you resolve this!
 
NEW BUG? Hi - just updated to latest firmware - thank you for all the new features - mostly works very well and I appreciate your continued efforts to improve this already brilliant product.

Three things with the new firmware:

1) Max Motor Power is no longer selectable as a display item on a screen - only Motor Power and AVG Motor Power - is this a bug?
2) Ride data now appears to have better resolution (1 second GPS positioning) on the Avinox APP, but when it's uploaded/synced to Strava via the binding, it appears to loose the resolution - like it's only uploading every 10th record?
3) I've read somewhere that a feature I've requested before - selectable charging power modes for low wattage power sources - had been included, but I can't see this feature yet?

Thanks - looks forward to your response.

Paul
 
I have just got my new Amflow PL and I am glad that I have made the right choice when I compared with my old Turbo Levo Gen 2. When I was just about to install a SRAM GX AXS upgrade kit to it, the new firmware had been released. I notice hat there is a new function like an autoshift now for the Pro model. If I install the upgrade kit with an extension cable connected to the motor, will this function work? Could you share the model number of the extension cable? Please note that the derailleur in the SRAM GX AXS upgrade kit is the previous version one, not the latest version.

Has anyone install an upgrade kit to their Amflow as well? Please kindly share your experience.
 
I have just got my new Amflow PL and I am glad that I have made the right choice when I compared with my old Turbo Levo Gen 2. When I was just about to install a SRAM GX AXS upgrade kit to it, the new firmware had been released. I notice hat there is a new function like an autoshift now for the Pro model. If I install the upgrade kit with an extension cable connected to the motor, will this function work? Could you share the model number of the extension cable? Please note that the derailleur in the SRAM GX AXS upgrade kit is the previous version one, not the latest version.

Has anyone install an upgrade kit to their Amflow as well? Please kindly share your experience.
I'm pretty sure you would need the SRAM motor for Autoshift. There needs to be communication between the motor and the derailleur. The cable to the DJI motor is just a power cable, IMO.
 
I'm pretty sure you would need the SRAM motor for Autoshift. There needs to be communication between the motor and the derailleur. The cable to the DJI motor is just a power cable, IMO.
Thx for your reply, the autoshift is a new feature in the latest firmware update, it works for the pro model and someone has shown it in Facebook. The systems of both bikes are the same, just wonder if it works by adding the cable.
 
got my Amflow and I'm a bit electronically challenged when it comes to updating and sim card and such and have a couple of questions:
1. Is there a place I can go to that will explain in better detail which sim card to get and how it is activated and do I need a separate phone plan to get it to work.
2. I'm so afraid of updating firmware and having the bike either connected or not to do the updates. Is there a place I can go to that explain in better detail the steps in order of how to do the updates?
3. if I put a 36 tooth front chain ring, do I need to update something in the app or on the bike?
Thanks very much in advance

IMG_4779.png
 
2. I'm so afraid of updating firmware and having the bike either connected or not to do the updates. Is there a place I can go to that explain in better detail the steps in order of how to do the updates?

Just select Device Updates on the App Home Page whilst Bluetooth connected to the bike. It will tell you if you need an update. Just select the upadte and keep the phone in Bluetooth range.

I just updated my Libby to the new 1000 watt firmware this morning. It makes Libby very aggressive ...... :ROFLMAO:

1746761709110.png
 
I'm pretty sure you would need the SRAM motor for Autoshift. There needs to be communication between the motor and the derailleur. The cable to the DJI motor is just a power cable, IMO.
No it works, it's called smooth shift, was added in the latest Amflow firmware, it works with the DJI motor and it's really very good. I have a pro which came with the GX. I do not know if the power cable is essential, Amflow would need to answer that. I have a feeling it will be needed so the motor knows you asked for a shift and will then spin the crank for you to pre select the gear. Really is a great feature if you have SRAM electronic shift.
 
Hello Amflow, coming from turbo levo, love the system , light agile and power house. Can we have a gpx import and map „routing“ on bike display? Regards
Thank you so much for your suggestions! We’ve noted your feedback and hope to implement some optimizations soon.
 
Keep reading
    Browse all

    Similar Threads

    Community Stats

    Since 2018
    668K
    Messages
    40,722
    Members
    Join 30,000+ Riders, it's free!
    Back
    Top