Right, I have finally managed to get the Di2 shifting working on my Vitus. It turns out that the method of shifting is set by the manufacturers when they setup and flash the bike. According to Madison (Shimano importer in U.K.) the type of derailleur is set to either mechanical or electronic and only they can change it. After a few days of trying to get the Shimano E-TUBE app to change this it just wouldn’t work and I was giving up. Then I found a software solution for the Shimano E8000 system.
eMax - english.
To cut a long story short, there is 2 versions of the software. Freemax that allows you alter the assist levels in eco, trail and boost. It also allows you to change the wheel circumference if required, but I won’t go into that here. The other software is called Emax, and whilst it is a full blown tuning suite, it required a paid license key to alter the motor cutoff levels. But you can use this version for free and change the derailleur type from mechanical to electronic. It also allows you to change the chainring size and the cassette size.
So armed with my well used PCE1 and the Emax free software I proceeded to change the derailleur type on my trust bike. Well at least I tried but without success. I popped a quick email to the email address on their website thinking it would all be for naught, closed the computer down and trudged out to the office. To my surprise I had a reply before I got home asking for more information and if I could send the log files created by the program. I flicked those over this morning and had a reply and solution within 2 hours. The chap on the other end of the emails is called Markus and every reply is full of detail, pictures and very comprehensive guides. It turns out that the reason he wrote the software is because he had exactly the same problem as me, but has expanded what his program can do.
If anybody is looking to upgrade their Steps E8000 from mechanical to Di2 shifting, this is what you need. I can not recommend Markus and the Emax software highly enough. Knowing from the outset that I only needed the free version of the software, Markus went above and beyond to get it working for me. It really is customer service at its very best. Add to this his excellent grasp of English is WAY better than my German, I find it remarkable.