TQ HPR60 60Nm - the new TQ gets stronger

[Mteam]

I'm just riding the bike off road in the UK, and before anyone asks, no I dont jet wash it etc.

I'm Just riding it on the same trails and in the same conditions the same way as I do with my other emtb which has the bosch CX gen 4 motor - which is still working fine at 5 years old.

Not sure what I could do differently to prevent issues aside from not riding it.

 

[dotcodotuk]

Either there is something about the bike itself that is behind their shortened lifespan, or you are doing something to hasten their demise, be that intentional or otherwise. Either way, very weird and rather frustrating.

Given you bought your HPR60, is it safe to assume that the original motor in your Trek was out of warranty? How have Trek been with the issues you've had? Did they do any troubleshooting or just replace the unit?

I'd be very tempted to take a known-working TQ motor from another bike, swap them over and see if you can knacker that one. Although to be fair, I have no idea if that is even possible - are the motors linked to the bike in any way, other than when they are activated?

 

[rEs]

300 miles in Uk on hpr50 trek fuel exe, had an error once while climbing and it hasn’t appeared again. (Might be able to find the error code).

Love the bike / motor, just need more than 360Wh

 

[Mteam]

Either there is something about the bike itself that is behind their shortened lifespan, or you are doing something to hasten their demise, be that intentional or otherwise. Either way, very weird and rather frustrating.

Given you bought your HPR60, is it safe to assume that the original motor in your Trek was out of warranty? How have Trek been with the issues you've had? Did they do any troubleshooting or just replace the unit?

I'd be very tempted to take a known-working TQ motor from another bike, swap them over and see if you can knacker that one. Although to be fair, I have no idea if that is even possible - are the motors linked to the bike in any way, other than when they are activated?

The first motor lasted 400 miles, and didn't fail with this error (I forgot that this was a different mode of failure), this one had a failed sprag clutch, the pedals would just spin in either direction without turnng the chainring. Was replaced under warranty

The second motor lasted the longest at 1500 miles, but then failed with a drv sens error (same as this latest error), it was replaced under warranty.

The third motor lasted about 400 miles and failed with a drv sens error, I was out of warranty at this point so bought an hpr60 which has just failed with the drv sens error again

If you read the various Facebook groups about these motors (the hpr50 and 60) there are quite a few people who get this drv sens error,it seems a common mode of failure. It seem less common to read about this failure on the hpr60, I presume because there are less of them out in the wild at this point.

 

[dotcodotuk]

Out of curiosity, what have Trek/TQ done with regard to your warranty for the motor? Did the clock reset each time you had a replacement, or were they only willing to warranty the motor for the original 2-year period from purchase?

 

[Mteam]

Out of curiosity, what have Trek/TQ done with regard to your warranty for the motor? Did the clock reset each time you had a replacement, or were they only willing to warranty the motor for the original 2-year period from purchase?

Just the original 2 years form purchase, plus an additional few Months after that for goodwill. the clock doesn't reset each time the motor is replaced.

 

[dotcodotuk]

Is there anything in writing from Trek to explicitly state that any replacement parts do not carry their own warranty period? Because this is more of a Consumer Rights issue than a Trek Warranty issue, given the repeated problems.

Regardless of why the motor is failing, it's on Trek to figure out if there is a common denominator somewhere. You shouldn't be penalised for the persistent issue and they should only get one opportunity to either to repair or replace faulty goods.

If said goods fail a second time you can demand a refund, or if the goods fail within 6 months of purchase you can get a full refund.

I appreciate that you have Iikely moved past this point with Trek, but not with Silverfish.

 

[Mteam]

Is there anything in writing from Trek to explicitly state that any replacement parts do not carry their own warranty period? Because this is more of a Consumer Rights issue than a Trek Warranty issue, given the repeated problems.

Regardless of why the motor is failing, it's on Trek to figure out if there is a common denominator somewhere. You shouldn't be penalised for the persistent issue and they should only get one opportunity to either to repair or replace faulty goods.

If said goods fail a second time you can demand a refund, or if the goods fail within 6 months of purchase you can get a full refund.

I appreciate that you have Iikely moved past this point with Trek, but not with Silverfish.

I'm sure the replacement of the new motor will be handled just fine, it always was with the old motor, can't fault the warranty support. it's just a bit of a pain in the backside swapping motors so frequently, I was hoping tq might have improved the reliability on the hpr60, but it not looking good on that front so far.

 

[JP-NZ]

Im presuming seeing as the HPR60 was purchased new it will have a 2 year warranty seperately?

 

[Mteam]

Im presuming seeing as the HPR60 was purchased new it will have a 2 year warranty seperately?

Yep

 

[whitymon]

I would really like my TQ HPR50 to die to get a new HPR60, which is bascially not guarantee, some people still got the HPR50 few weeks ago, even without fins but this is unlikely and I do not understand if some would ever buy it directly, too expensive for a little bonus.

Plus imagine you get +10nm and discover you want more!

 

[dotcodotuk]

I'm sure the replacement of the new motor will be handled just fine, it always was with the old motor, can't fault the warranty support. it's just a bit of a pain in the backside swapping motors so frequently, I was hoping tq might have improved the reliability on the hpr60, but it not looking good on that front so far.

At this stage and with your history, I'd argue that isn't the point. You can't be this unlucky - either you are doing something to shorten the motor's lifespan, or there is a problem with the bike that the motors are going in. Four motors in a short-ish span of time suggests something really bloody weird is going on unless someone at TQ has it in for you specifically.

On the warranty front, as expected Trek do state the warranty only runs from the original purchase date, which is why issues like yours should be tackled from a Consumer Rights angle, not the warranty itself.

With your ongoing issues, you have far stronger backing from the CRA 2015 than you do from Trek's warranty. With the HPR60 suffering the same fate as the Trek-supplied motors, you could argue that there is evidence the bike itself is the common factor to the failures and go at Trek with that, if not go at TQ themselves with your newly-purchased HPR60.

Ultimately you will do what you feel is right, and that's okay. I'm approaching this situation from the standpoint of being a cautionary tale for other people with similar ongoing/recurring problems. Argue from the angle of your Consumer Rights if you are in the UK, not from the frame manufacturer's warranty.

 

[Mteam]

Interesting update, it seems fixed.

Spoke to the distributor, and we ended up putting the bike in the workstand with the motor switched on, but the error being thrown, and turning the cranks by hand for 20 to 30 revolutions, the error cleared, and it's been fine on a proper ride since then.

So for now it seems fine, will see if it stays fixed.

Feels like a software glitch to me.

 

[sethimus]

Just the original 2 years form purchase, plus an additional few Months after that for goodwill. the clock doesn't reset each time the motor is replaced.

it does in the eu. should have stayed

 

[Noclutch]

Mteam- sorry to hear about your repeated motor failures.

The Fuel + is at the top of my short list (right above Vala), but your story gives me pause.

Would you buy another new TP 60 powered bike if you were in sudden need of a replacement? (such as if both your Orbea and Trek were no longer around)

 

[DylanJM]

it does in the eu. should have stayed

Does it? I feel like the only manufacture I have heard offering a restart of the warranty clock on a warranty replaced part is Fazua and that only because they have to because they are so unreliable they essentially have to or else face many, many angry customers.

 

[sethimus]

Does it? I feel like the only manufacture I have heard offering a restart of the warranty clock on a warranty replaced part is Fazua and that only because they have to because they are so unreliable they essentially have to or else face many, many angry customers.

it's the law...

 

[Mteam]

Mteam- sorry to hear about your repeated motor failures.

The Fuel + is at the top of my short list (right above Vala), but your story gives me pause.

Would you buy another new TP 60 powered bike if you were in sudden need of a replacement? (such as if both your Orbea and Trek were no longer around)

Hi, tough question, when the motor works I really like it, the fact that it's quiet, small and light weight are all great, plus the fact that I can take the bike on a plane with just the range extender. Tq have been great with the warranty as well,its been replaced fairly promptly each time.

But, it's just too unreliable, it should not fail this frequently. I don't think I could buy a tq powered bike again. I'd go back to a bosch powered bike.

 

[oettam20]

Today on the EMBN Show they said they were in Spain testing a new e-MTB with the TQ motor, I assume the HPR60. Is this the new Orbea in the Light category? Is it the new e-Rallon? Does anyone know anything more?

is the new Orbea eRallon RS, TQ motorized, going to be unveiled today?

 

[dotcodotuk]

is the new Orbea eRallon RS, TQ motorized, going to be unveiled today?

HPR40... Jesus wept.

 

[DylanJM]

https://www.pinkbike.com/news/review-new-2026-orbea-rallon-rs-almost-isnt-an-emtb-is-that-what-riders-want.html

They're gonna sell about 23 of these. Thinks it's an utterly strange reading of the current market to release that.

 

[2WHLFUN]

I spend most of my time with my full power emtb (Heckler MX 504wh battery) detuned to 20nm in eco and 37nm in trail so there will be a market for this setup.

 

[whitymon]

I laugh a lot when I saw the details ... I am not even sure the motor on its own make the point of putting 2.6 kg on the bike. 40nm and 200w and a so small battery.

Not sure I see any market honestly, at that point, I would definitely take the analog. On this bike I would definitely put turbo nearly all the time meaning no battery in 1-2h top.

Strange idea it is - let's not forget the really huge price tag so maybe this was just a concept to begin with.

 

[Emailsucks98]

I laugh a lot when I saw the details ... I am not even sure the motor on its own make the point of putting 2.6 kg on the bike. 40nm and 200w and a so small battery.

It's interesting that Mike Kazimer mentioned getting 6000' out of this bike (given, maybe much of that was with the motor off). But maybe having only 40nm means the battery consumption is really low and the range is great (if you are fit).

I do think there are a lot of riders (like me) who prioritize the DH use and want just minimal/optional assistance for bigger climbs. So a "modular" eBike....But like Kaz said in his review, the Slash+ arguably does this much better. It made me think about the Slash+ with the 360wh in Eco mode, which I like a lot for what this Orbea can do, but the Trek also has the option for a bigger battery (or no battery at all) and more power too.

The silly thing to me with the orbea is the electronics integration- means you can't use it w/o the battery (for shuttle/park riding). And its just extra $$ for electronics with no real benefit.