Thok Old Sokol Customer Care

[CBSTD]

The bike is late still don't have a definite date of dispatch I've had an email saying it will leave this week, this arrived this morning, would still rather had the bike but at least they are are trying

 

[steve_sordy]

Maybe it's an apology for late delivery?

 

[CBSTD]

Maybe it's an apology for late delivery?

Ye it is the letter says as much, I'm not ungrateful it's good to see proper after sales care and not the usual tefflon shoulders brush off and bullshit

 

[R120]

Been a couple of examples down the years on here of them going above and beyond in terms of customer service, great company.

 

[Pivot]

Hang in there CBSTD, I received today a bike stand... and no eMTB in sight

 

[Nicho]

The bike is late still don't have a definite date of dispatch I've had an email saying it will leave this week, this arrived this morning, would still rather had the bike but at least they are are trying

Is that a thok pump in the middle?

 

[CBSTD]

Is that a thok pump in the middle?

Yep it's a fair haul of goodies