It depends where you take it and if they have exchange motors in stock.
I’m just trying to get an idea of the current stat of affaires to be honest. I have been having these type of issues with my bike and am just curious as to what is reasonable to expect. I messaged rider care back in the middle of April about the problem I was having as my LBS was closed due to the Covid issues. My bike is a 2018 so coming to the end of its guarantee and not knowing when my bike shop would reopen thought is wise. I had email messages going back and forth and they said the bike needed to go in to a store to be looked at. This is perfectly reasonable and they even looked at getting it booked in for me. In the mean time my LBS and where I brought the bike from reopened. Rider care told me I had a choice of two places to take it and I chose to take it back to the place I brought it from. I popped down to the shop and booked it in to be looked at two weeks later. Now this wasn’t a massive problem as the bike was still rideable if a little unpredictable at times. So on the 23rd of May I took my bike in with all the details of the fault and giving the LBS the claim log number from Rider Care. After a week I rang the shop to find out if there was any news or just an update on the problem. The chap on the phone was less then helpful and I felt I was an inconvenience for phoning. Now I know that at present they are working under difficult conditions due to the way things are at the moment , but I only wanted an update and possible eta if they knew one. So another week goes by and rather than get poor service from the bike shop I thought I would contact ride care on the 7th of June. Rider Care got back to my email within a couple of hours. They told me that the mix up had been who was raising the warranty claim and it would be sorted and parts are now being sorted and they had been in touch with the store. So far I still haven’t heard from the store about a time frame as to when my bike will be going in to the workshop so I was just looking to see other peoples experiences of how long this takes else where.
I’m going to put it down to they felt sorry for me ?
Good points...
I have done posts before regards pedal strikes. This is a major contributor i believe, but not the only reason. There is no change to the clutch and I believe the belt is still carbon but a few more strands thicker.
2019 Kenevo expert with 3300 miles developed these symptoms today and it really helped me understand that it wasn’t the belt breaking, which was the main issue I had heard of. Looking into this it seems the clutch is much more common. I took it back to the shop and it looks like they will warranty the motor. I hope to get it back in a few weeks and that the new motor goes at least another 3300+++ It only takes a few acoustic rides to remind me of how much I LOVE this bike. Thanks.
Great video - many thanks for putting this together. Do you recommend servicing the motors every year or 2 or basically wait until something starts to feel wrong and then look at getting it serviced?
No service should be necessary apart from a belt every 15,000 Km. The best thing you can do is every month or so, drop the chain of the front sprocket or chainring and turn the cranks by hand. The cranks should turn smooth, free and quiet. Anything else should be checked out. Most issues, if caught early are a relatively cheap fix, once the crank is stiff to turn backwards or can be heard or felt when turned forward, it's already costing you more money!
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